Offerpad Reviews: Is It a Good Choice for Home Sellers?

Offerpad advertises a fast, flexible home selling model that lets you choose between accepting a cash offer right away or listing your home with an Offerpad agent and using its cash offer as a backup. 

You can get an initial offer within 24 hours of submitting your property details and choose your own closing date within an 8–90 day window.

If you accept Offerpad's cash offer, you'll pay an 8% service fee, plus closing costs and repair fees. Offerpad's initial offer is subject to change, and online reviews indicate that many sellers receive final offers that are drastically lower than initial estimates.

Given Offerpad's shrinking footprint — the company purchased just 2,443 homes in 2024, compared to 9,034 in 2022[1] — most sellers are likely to find a better solution elsewhere.

If you're serious about getting a cash offer for your home, we recommend starting with a free offers marketplace like Clever Offers. With Clever, you can quickly compare offers from iBuyers, local investors, and other cash offer solutions — allowing you to sell on your timeline for the highest cash price. Submit a quick form to find your best offers.

Offerpad customer reviews

Source	Average Rating	Review Count
BBB	3.5	125
Google	4.1	2,202
Reviews.io	2.5	54
Trustpilot	3.4	206
Yelp	1.5	68
Zillow	4.6	24
Weighted Average:	3.9	2,679

Customer reviews for Offerpad are fair. The company maintains an overall average rating of 3.92/5 across 2,679 reviews on sites like Better Business Bureau, Reviews.io, Trustpilot, and Google.  However, customer satisfaction varies by location. For example, while Offerpad's Tampa location has a 4.4/5 customer rating, its Atlanta location has an average rating of just 3.3.

Those who opt to buy or list with Offerpad the traditional way (about 40% of customers) generally have positive things to say about the service provided by their agents, but reviews from customers who buy or sell directly with Offerpad are somewhat mixed.

Many past home sellers have been pleased with the ease and convenience of selling to Offerpad. Those who were dissatisfied found problems with the company’s offers and lack of transparency over repair costs. Buyers also complain of poor quality work done on Offerpad homes they have purchased.

Positive Offerpad reviews

✅ Helpful agents (39% of reviews)

Offerpad provides two options for sellers: taking a cash offer or listing with an approved Offerpad agent. Customers who opt for Offerpad's listing service over accepting a cash offer tend to be happier with the company — many praise Offerpad's partner agents for their communication and professionalism

Here’s how Alexandra G. from Las Vegas felt about the process: “We sold our home through Offerpad and Zina was our real estate agent. We were under contract within 48 hours. Zina handled everything for us. She was always available and made it such a smooth process.”

Emily B. from Phoenix was also pleased with selling through an Offerpad agent: "My realtor Mike Burk was so friendly, knowledgeable and very responsive in all communications, he really made the experience feel hassle-free and I highly recommend working with him and OfferPad!”

Buyers also report positive experiences with Offerpad's brokerage services: "Derek was fantastic to work with," said a reviewer on Zillow. "He was great on getting us new listings promptly and was always available to show us a house based on my time schedule...He had the knowledge to offer as far as what he thinks we should offer and the types of things we should include in our offer. He was also a great help on helping us with the things that needed to be repaired after the inspection and was always on top of everything as far as the mortgage company, inspections, appraisals."

✅ Smooth process (62% of reviews)

Customers consistently praise the ease and convenience of selling to Offerpad, which helps them avoid the hassles of preparing and showing the home for sale.

For example, reviewer Phillip L. had this to say about selling with Offerpad: "I have worked with Offerpad three times. Two homes were a cash offer, and one was a traditional sale. I feel it's the way to go when selling a home. No hassles, and the staff are first rate. Highly recommend using Offerpad."

Another customer noted, "Everything that was scheduled was done in a timely manner. This process went faster than selling the home with a realtor. Their fees were about the same as regular closing fees. Why go thru the hassle of having people go thru your house, keeping the home spotless for showings and leaving your home, when Offerpad takes away the stress. Loved the process and the Atlanta employees were awesome!!"

Offerpad complaints

❌ Disappointing offers (9% of reviews)

iBuyers like Offerpad offer the convenience of a fast cash sale in exchange for a lower offer. But even with that in mind, some potential sellers still felt like the company's cash offers were too low.

Trustpilot reviewer Kaleb recently had this to say about Offerpad's offer: "Offerpad claims on their website that they aren’t 'flippers.' However, their cash offers are lower than most cash home buyers. They offered me almost $100,000 less than what I bought my home for 2 years ago. The home is only 2 years old and needs no repairs."

Cameron T. from Denver had similar feelings about his experience with Offerpad, “Though the process is fairly easy to get an offer their offer is rather insulting. On my house, which is in great shape and needs no work, they offered less than we paid 2 years ago. And, on top of this the offer was almost 12k less than their competitor's preliminary offer. My advice is just go to market.”

 ❌ Unreasonable repair costs (8% of reviews)

While some Offerpad customers are satisfied with the company’s cash deals even after adjusting for potential repairs, many home sellers feel that the steep repair costs are unjustified. 

For example, one seller said, “They offer you a good price for your house, make you think that everything is good. They do an inspection and fill it with items that do not cost very much, like light bulb needs replaced or lock on bathroom door doesn't latch. They then tell me they need to take 62k off the purchase price for 'repairs' but do not offer an itemized list with prices for each item.“

Past sellers have even accused the company of using bait-and-switch tactics to rope sellers in with a high initial offer only to lower it once they are too far into the process to cancel without hassle.

"They WILL lower your offer by $25,000!!" said Trustpilot review John Paul. "They make good sounding promises in the beginning and when you are close to closing they will start finding many reasons to cut the price by more than half!! Terrible terrible terrible service."

❌ Last-minute price drops and contract cancellations (6% of reviews)

While part of the appeal of selling to Offerpad is the promise of a guaranteed cash sale, complaints about last-minute contract cancellations have increased in frequency since 2022.

"They made us an offer on our house on a Friday," explains this Offerpad reviewer on Trustpilot. "All weekend, they pressured us to sign, waived the 1% cancellation fee, etc. The next Tuesday, spoke to their rep to answer a few questions we had and we signed the purchase agreement minutes after our call with their rep. One hour later, they call us back saying they wouldn't be continuing further. Their reason, the market conditions had changed. They'd be happy to provide us with an adjusted offer. No thanks."

"The day before closing they casually called me up to inform me that they were canceling our contract," said this Offerpad reviewer in April 2024. "We had moved out of our house and were waiting on the proceeds from our house to wire to our new home...I asked them why [and] they said they thought our condo was a three bedroom not a two bedroom. We did not misinform them of that. In addition, they did an inspection."

The company also reserves the right to adjust its offer price anytime before closing. Jeni W. from Waxahachie, TX, stated that her cash offer dropped $20,000 before the inspection was even performed due to changing prices in her market.

❌ Poor quality renovations (41% of buyer reviews)

Among the complaints, we found a common thread of dissatisfaction with Offerpad's repairs. Several Offerpad reviews report that the company promised multiple repairs that were either subpar or left incomplete.

For instance, this home buyer said, “I wish I could leave photos here to show just how bad some of the work was done. New cracked tiles on the countertops and floor, raw unpainted wood on eave replacement, paint on the skylight from roofing work.”

Buyers especially thought that the repair contractors provided low-quality repairs, which led to unexpected expenses for the new homeowners.

For example, one buyer complained, “The brand new AC unit that Offerpad said [they] put in was so badly damaged due to poor installation that it does not work at all. So I have to pay to have an entire brand new unit installed because of either Offerpad's dishonesty with the repair or poor choice of contractors.”

Offerpad vs. alternatives

Opendoor | Other cash buyers | Buy-before you sell companies | Traditional listing

Offerpad vs. Opendoor

Among iBuyers, Opendoor is Offerpad's main competitor — providing home sellers with fast cash offers and the ability to close on their timeline. Opendoor charges a lower service fee of 5% and is also more widely available — purchasing 5x the number of homes that Offerpad does.[1][2] 

Where Offerpad stands out is in providing a more flexible closing window of 8–90 days, compared to Opendoor's 10–60 day window. Offerpad also offers perks like free local moves and a 3-day extended stay if you need extra time to move out.

According to customers we've talked to, it's a toss up whether you'll get a higher offer from Opendoor vs. Offerpad. However, Offerpad's repair costs may take a larger bite out of the initial offer price. 

Both companies have similar complaints from buyers regarding the poor quality of repairs done on the homes they have purchased.

Offerpad vs. other cash buyers

Compared to "We Buy Houses" companies and local investors, iBuyers like Offerpad tend to pay closer to market value and could offer a better deal on your home. However, top cash buyers are typically willing to purchase homes in any condition, are more widely available, and tend to waive any service fees, realtor commissions, or closing costs.

A cash offer platform like Clever Offers can help you find the most competitive price from various cash buyers, ranging from iBuyers like Offerpad to local investors. The service is free to home sellers, so it's worth seeing what kinds of deals their team can help you find.

Offerpad vs. buy-before-you-sell companies

Buy-before-you sell platforms like Orchard and Knock offer a cross between a traditional listing and a cash offer.

When you need the proceeds from your current home to buy a new one, they'll front you a portion of your current home equity to cover the down payment and moving costs. Once you close on your new home, they'll work with you to list your at full market value and guarantee the sale with a backup cash offer.

With a buy-before-you-sell service, you can skip the stress of trying to line up closing dates or find temporary housing if there's a gap between your move dates. You also avoid having to show your home while you're still occupying it.

The downside is that they charge service fees (usually 2–3.5% of your home sale price) on top of typical realtor commissions and closing costs, which makes your buying/selling costs more expensive. Their backup offers are also worth less than market value.

Offerpad vs. traditional agent listing

Working with a conventional realtor won’t be as fast as working with an iBuyer, but getting an agent is often the best way to maximize your home’s selling potential — simply because they have the tools to expose your house to a larger pool of buyers.

While the typical real estate agent charges a 2.5–3% listing fee, many realtors will list and sell your house for a discounted rate. The best low-cost realtors offer the same service as a full-commission realtor for as little as 1.5%, saving you thousands on real estate fees. Often, realtors offer lower commissions as a way to gain new clients or earn repeat business.

We recommend interviewing a couple of agents to see what they can do for you before accepting a lower offer from Offerpad. Depending on your priorities, an agent may suggest listing your home as is, so you can avoid repairs while still getting a better value for your house.

In-depth Offerpad review

Service: What's it like to sell with Offerpad?

Offerpad's service experience has changed significantly with its HomePro model, unveiled in May 2025. Rather than providing direct cash offers, Offerpad now requires you to meet with a HomePro agent to learn about the different selling options and their associated fees, including:

• Selling directly to Offerpad for cash
• Listing with Offerpad using its cash offer as a backup
• Taking a hybrid approach allowing you to sell for cash, then list for additional upside

Offerpad may also work with outside vendors, such as Homeward or other cash buyers, to offer these home selling solutions.

When the process works as advertised, customers appreciate Offerpad's convenience and flexibility. You can choose closing dates within an 8-90 day window, get free local moves within 50 miles, and stay in your home for up to three days after closing at no charge.

However, Offerpad's customer satisfaction rating of 3.92 falls short main competitor Opendoor's 4.26 rating, with many customers complaining about surprise costs and price drops late in the process.

The main question for sellers is whether Offerpad's unique perks justify significantly higher costs and lower transparency compared to alternative iBuyers.

Offer quality: Does Offerpad make good offers?

As a general rule, Offerpad pays more than traditional house flippers, but substantially less than what sellers could get on the open market — and even less than main competitor Opendoor.

"I have had a few sellers want cash offers, and so I've gotten quotes from some of these buyers," realtor Melissa Young told us by phone. "They are typically about 85–90% of actual retail value and their fees are typically higher than what I would even charge to sell it conventionally. I have never once had a seller actually take them up on their offer."

To get a realistic picture of how Offerpad's offers compare to market value, our team analyzed 123 homes bought and sold by the company between May 2023 and June 2025. Here's what we found:

• On average, Offerpad sells homes for about 13.89% more than it pays
• On a home priced at $293,436 (the average paid by Offerpad), that represents $29,346 that you're essentially giving away for the convenience of a quick sale

How much does Offerpad pay for homes?

Offerpad fees and other costs

Offerpad fees include an 8% service charge (significantly higher than competitor Opendoor's 5% fee), plus traditional closing costs of about 1%. But the biggest variable cost is repairs, which can vary dramatically and substantially lower final offers.

Recent examples from customer reviews include repair deductions of $29,000, $40,000, and $62,000+ that sellers found unreasonable and non-negotiable.

One recent home seller, Bradley Carpenter of Kansas City, initially accepted Offerpad's cash offer but turned it down after receiving a $40,000 repair quote. By contrast, Opendoor quoted him only $7,000 for the same repairs.

Unlike competitors, Offerpad doesn't publish fees on its website. You must schedule a HomePro consultation to learn about costs, reducing transparency compared to alternatives.

If you want to cancel after receiving Offerpad's final offer, you only have four days to do so without incurring a 1% cancellation fee — a much shorter window than competitors offer.

Credibility: Is Offerpad legitimate?

Founded in 2015, Offerpad is a legitimate, publicly-traded company and the second-largest iBuyer in the U.S. However, the company has significantly scaled back operations, purchasing just 2,443 homes in 2024 compared to over 9,000 in 2021-2022.

Offerpad has 2,679 verified customer reviews, but satisfaction has declined since 2023. The primary complaint is lack of transparency around repair costs and fees. Customers frequently report being presented with reasonable initial offers only to have them lowered by tens of thousands of dollars after inspection, often too late in the process for sellers to back up.

For example, Google user Charlene Toelle had this to say about working with Offerpad: "They give you a fair offer, and charge a 5% service fee. Then they send a building inspector that nit picks every little thing. They charged $29,000 in repairs and didn't complete anywhere near that amount in repairs. They don't negotiate much and run the clock with their final offer, putting your purchase in a timing crunch."

While Offerpad used to have a fairly transparent fee structure, it no longer discloses its service fees on its website. With the introduction of its HomePro model in 2025, sellers must meet with a HomePro during the inspection period to discuss various selling options and the associated costs.

Recent complaints also point to a number of last-minute cancellations on Offerpad's part. 

How Offerpad works

💰 Selling with Offerpad

Selling to Offerpad now requires working through the HomePro program, which involves consultation with an agent before receiving offers or learning about fees. This process can take 1-2 weeks but offers more flexibility than traditional sales.

1. Schedule a HomePro consultation

Unlike competitors who provide instant online offers, Offerpad requires you to meet with a HomePro agent to discuss your options and learn about fees. This consultation covers your timeline, home condition, and available programs.

2. Choose your selling option

After consultation, you can choose from:

• Cash Offer: Direct sale to Offerpad with 8% fee
• Traditional Listing: List with Offerpad agent with backup cash offer
• Homeward Offer: Hybrid model with cash upfront, followed by a market listing

3. Complete the inspection

Offerpad sends a third-party inspector to evaluate your home. This inspection can result in significant adjustments to your offer based on repair estimates. You'll need to be present for the inspection.

4. Receive final offer and decide quickly

After inspection, you receive a final offer with repair deductions. You have just four days to accept or face a 1% cancellation fee — much shorter than competitors' windows.

5. Close on your timeline

If you accept, you can choose closing dates between 8-90 days. Offerpad offers unique perks like free local moves within 50 miles and up to three days of free occupancy after closing.

🏡 Buying with Offerpad

Buying a house with Offerpad is similar to buying a house the traditional way — except that you have the option to tour homes on your own schedule and buy directly from the company rather than working with an agent.

The process: Browse homes online, get pre-approved for financing, tour properties using the Offerpad app (available 6 AM-8 PM daily), make an offer with or without an agent, and close on your timeline.

Offerpad doesn't charge buyers any service fees, but you'll be responsible for the down payment, inspection fee, appraisal fee, and closing costs. If you're using an agent, you may also be responsible for paying a realtor commission.

Reviews indicate that buyers aren't always happy with the homes they purchase. Common complaints from Offerpad buyers include:

• Poorly renovated properties: Buyers frequently report shoddy workmanship and incomplete repairs
• High prices with little negotiation: Offerpad tends to price homes high and offers limited flexibility on pricing
• Undisclosed issues: Some buyers discover problems that weren't mentioned during the purchase process

If you’re considering buying directly from Offerpad, get a thorough, independent home inspection and consider working with a buyer's agent to help identify potential issues.

Offerpad purchase criteria

Offerpad has specific standards for homes it purchases:

✅ Eligible properties:

• Built after 1950
• Single-family homes, condos, townhomes
• Under $1 million value ($350k for age-restricted communities)
• Clear ownership
• Good condition with no major repairs needed

❌ Ineligible properties:

• Manufactured, prefabricated, or mobile homes
• Properties with significant foundation/structural issues
• Homes requiring major repairs
• Properties outside service areas

Bottom line: Is Offerpad right for you?

Offerpad works best when you don't mind giving up some profit potential in order to sell quickly and avoid the inconvenience of repairs and showings. 

Because iBuyers like Offerpad target homes in relatively good condition that they can quickly turn around and relist, their offers also tend to be more competitive than traditional 'we buy houses' companies — but still less than market value. 

Offerpad's 8% service fee is higher than its closest competitor, Opendoor's, and more than what you'd pay in agent commissions when selling with a realtor. Offerpad's repair fees can also lower final offer amounts by tens of thousands of dollars, whereas repairs are negotiable in a traditional home sale.

While many customers have had positive experiences with Offerpad, recent reviews note lower-than-expected offers, a lack of transparency around repair deductions, and last-minute attempts to lower offers or cancel contracts completely. 

It’s in your best interest to compare Offerpad's offer against those of other cash buyers before accepting and have a good idea of your home value going in. Doing so will give you more negotiating leverage and maximize your chances of getting a fair price.

Offerpad FAQs

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