Frequently Asked Questions

Updated August 23rd, 2021

Find answers to frequently asked questions below. Or talk to our licensed Concierge Team 7 days a week from 8am-8pm EST: Call 1-833-225-3837 or sign up here.

General

</p><p>Clever was founded in 2017 with a singular mission: making selling or buying a home easier and more affordable for everyone. </p><p>Clever offers free educational resources, including expert advice, reviews, and guides, to help consumers navigate their real estate journey. We also match sellers and buyers with vetted local real estate agents and other service providers, and negotiate lower rates on their behalf.<br><br><a href="https://listwithclever.com/" rel="noopener noreferrer" target="_blank">Sign up for free online</a> to see what partners and discounts Clever can offer in your area. Our process starts with a no-commitment consultation with a Clever Concierge, who will learn about your needs and help guide you to the right solution.</p><p>

</p><p>We negotiate lower rates and cash back with vetted agents from top brokerages like Keller Williams and Century 21. You get the same full-service experience but save thousands versus if you’d found them on your own. We provide multiple agent matches to compare and interview with no commitment. And our licensed Concierge Team guides you through the process, helping manage the relationship with your agent and ensure they deliver world-class service.</p><p>Tens of thousands of people use our free agent matching service each year. We have an average 4.9-star rating based on 1,000+ verified customer reviews.</p><p><br></p><p></p><p><br></p><p>

</p><p>Yes! Clever is available in all 50 states and every major metro area. Our nationwide network includes more than 12,000 vetted real estate agents from major brands and top regional brokerages.<br><br>Our network also covers hundreds of smaller towns and rural areas. In the off chance that Clever doesn't have coverage in your area yet, we'll still try to find, vet, and negotiate discounts with top local agents on your behalf. This process may take a little longer. Your Clever Concierge will let you know what to expect.</p><p>

</p><p>Clever’s agent matching service is completely free to use. You can request multiple agent matches for free with no commitment. If you don’t like them, you can request additional agent matches or simply walk away. We never sell your information to undisclosed third parties. We only make money when you successfully complete a sale or purchase with an agent you found through our service.</p><p>If you decide to go with one of the agents we recommend, you’ll benefit from the built-in cost savings we negotiate with every agent in our partner network:</p><p><strong>Sellers:</strong> You pay just a $3,000 or 1% listing fee, plus the typical buyer’s agent commission in your area. <a href="#home-sellers" onclick="globalTOCClick('#home-sellers');" data-link-type="jump-link">Learn more about our discounted seller rates here</a>.</p><p><strong>Buyers:</strong> In eligible states, you can qualify for 0.5% of your home’s purchase price in cash back after closing. <a href="#home-buyers" onclick="globalTOCClick('#home-buyers');" data-link-type="jump-link">Learn more about Clever Cash Back™ here</a>.</p><p>

</p><p>Clever has an ongoing business relationship with the agents we partner with, which gives us more leverage to negotiate lower rates. We send our partners a steady stream of new prospective clients at zero upfront cost. We also pre-screen each prospect for them, so they’re only being introduced to qualified and motivated sellers and buyers. This saves the agents countless hours and thousands of dollars in marketing expenses. Plus they get more signs in yards, positive online reviews, and personal referrals from happy clients. All of this allows them to offer our customers special discounted rates and remain profitable.</p><p></p><p>

</p><p>We take data privacy very seriously and never sell your information to undisclosed third-party advertisers or service providers. When you request agent matches, we hand pick 2-3 local agents in our network we think are a good fit and only share your contact details with those specific agents. In other words, you control who receives your personal information and will always know when and where it’s being shared. <a href="https://listwithclever.com/privacy-policy/" rel="noopener noreferrer" target="_blank">You can view our privacy policy here</a>.</p><p>

</p><p>No. Our online content and agent matching service are completely free to use with no obligation. If you sign up to get agent matches from Clever, you aren't locked into anything. If you don’t like the agents we recommend, you can request more or choose to go another direction. If you do decide to work with one of Clever's recommendations, you may sign a listing agreement or buyer’s agency agreement with that agent based on the norms in your area. But you never sign any binding agreement with Clever directly.</p><p>

</p><p>If you’re not happy with the agents Clever recommends, you can request additional agent matches. Or you can simply walk away. If you ask for additional agent matches, we may reach out to learn a little more to make sure we get it right.</p><p>

Home sellers

</p><p>Clever sellers typically save between 40-50% on total commission fees, or about $9,600 on average. Clever currently offers the lowest listing fees of any full-service nationwide brand, paid only if and when a home actually sells:</p><ul><li>$3,000 for homes below $350,000</li><li>1% for homes above $350,000</li></ul><p>Expect to also offer a buyer’s agent commission to incentivize other agents to show your home to their clients. Rates vary and are negotiable, but 2.5-3% is common nationwide. That will put your total commission fee in the 3-4% range vs. the typical 5-6%. <a role="button" tabIndex="0" onclick="globalClick();" data-link-type="modal-link">Sign up here to start talking to agents</a></p><p>

</p><p>Offering a competitive buyer’s agent commission is the best way to sell a home fast and for top dollar.<strong> </strong></p><p>When you don’t, you disincentivize agents from showing your property because they know they won’t be compensated for bringing a buyer. Alternatively, the buyer may have to cover their agent's fee, which could limit their ability or willingness to buy your home. </p><p>The good news is the buyer’s agent fee is usually accounted for in the listing price and comes out of your proceeds at closing. In practice, you’ll rarely pay any commission fees out of your own pocket.</p><p>

</p><p>We thoroughly vet all of the agents and brokers we partner with. When they sign up to work with Clever, they agree to provide our customers with the same level of service and support as they would any client. At minimum, you can expect to get:</p><ul><li>Comparative market analysis (CMA) and pricing strategy</li><li>Professional photography and staging advice</li><li>Listing on the MLS and hundreds of other websites</li><li>Comprehensive digital marketing</li><li>Showings and open houses</li><li>Help with offers, negotiation, and paperwork</li><li>Closing coordination</li></ul><p>If you need additional services, the agents we recommend will likely be able to provide them, but may charge an extra fee.</p><p>

</p><p>Potentially! We have a nationwide network of trusted service providers and may be able to connect you with someone in your area who can help. <a role="button" tabIndex="0" onclick="globalClick();" data-link-type="modal-link">Reach out</a> to our Concierge Team and we’ll see how we can assist you.</p><p>

Home buyers

</p><p>When you buy an eligible home with an agent Clever recommends, you get Clever Cash Back after closing. To qualify for Clever Cash Back, you must buy a home (a) worth more than $50,000 in (b) one of <a href="https://listwithclever.com/home-buyer-rebates/#legal" rel="noopener noreferrer" target="_blank">41 eligible U.S. states</a>. How much Cash Back you receive depends on the purchase price of your home:</p><ul><li><strong>Between $50k - $150k:</strong> $250</li><li><strong>More than $150k:</strong> 0.5% of the purchase price</li></ul><p>For example, if you buy an eligible $400,000 home, 0.5% would translate to $2,000 cash back after closing — that’s a new bathroom!</p><p>

</p><p>Clever Cash Back payments are issued as digital checks via email. E-checks are typically sent out within 30 days of closing.</p><p>

</p><p>When you buy with an agent Clever recommends, you get the same level of service you’d expect if you'd found them on your own. Your agent will set you up with instant MLS alerts; schedule showings and tour homes with you; help you prepare and submit offers and negotiate terms; coordinate the inspections, appraisals, and closing; and more. </p><p>If you’re shopping for homes in several different neighborhoods, Clever’s Concierge Team can set you up with different agents that specialize in each market. <a role="button" tabIndex="0" onclick="globalClick();" data-link-type="modal-link">Sign up here to start talking to agents</a>.</p><p>

</p><p>Yes! We partner with dozens of mortgage lenders nationwide who offer loan options for all types of buyers and purchases. <a role="button" tabIndex="0" onclick="globalClick();" data-link-type="modal-link">Contact our Concierge Team</a> to get connected with lenders in your area.</p><p>

</p><p>Absolutely! If your move is local, we can recommend agents with solid track records representing both sellers and buyers. If you’re relocating to a new area, we can help you find great agents for each transaction. <a role="button" tabIndex="0" onclick="globalClick();" data-link-type="modal-link">Sign up here to get started</a>.</p><p>

Better real estate agents at a better rate

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If you don't love your Clever partner agent, you can request to meet with another, or shake hands and go a different direction. We offer this because we're confident you're going to love working with a Clever Partner Agent.