Who should use Redfin? | Redfin fees | How it works | Redfin vs. other discount brokers | Redfin reviews from real customers
Redfin reviews summary
Redfin reviews online are mixed, with an average rating of 3.7/5 based on 301 total customer reviews. Redfin gets only a C grade from the Better Business Bureau (BBB), and the company isn't accredited by the BBB.
On the plus side, Redfin offers low commission rates, and it has plenty of good agents in its network.
On the down side, Redfin agents handle more clients at one time than a traditional real estate agent, so you won't get as much in-person support. You'll also interact with multiple Redfin team members instead of just one real estate agent. This system can lead to miscommunication and errors, according to several Redfin reviews from customers.
👉 The bottom line: Redfin offers reduced realtor fees, but competing services offer better service quality while still landing you impressive savings.
Our #1 Redfin alternative
The top alternative to Redfin is Clever Real Estate. With Clever, you get the same savings as Redfin without having to settle for a "discount agent."
Redfin is a discount brokerage that pairs you with its salaried Redfin agents. Clever, on the other hand, is a free agent matching service that connects you with full-service realtors from top brokerages like Coldwell Banker, Keller Williams, and Compass. When you work with a Clever partner agent, you get the same 1.5% listing fee without compromising on service.
💰 See your free agent matches today, save thousands in realtor fees!
What is Redfin?
Redfin is a popular home search tool and discount real estate brokerage with licensed real estate agents who can help you buy or sell a home.
Redfin’s primary offering is discounted services for home sellers. Sellers pay a 1.5% listing fee instead of the traditional 2.5–3%.
The biggest potential trade-off is service. Some Redfin reviews say agents don't provide enough hands-on support, which could lead to mistakes like underpricing your home.
Redfin at a glance
3.7 (301 reviews)
100+ U.S. cities
*Compared with a 3% listing fee at four different price points.
Who should use Redfin?
✍️ Editor’s take: Redfin's low listing fees make it a great option for sellers looking to save. But most people will find better overall value with another discount brand.
If you’re looking to sell your house, you can list with a Redfin agent and save money on commission. Its agents charge about half of what you'd pay a conventional realtor. If Redfin is in your area, it’s worth considering: it's a well-established brand and has some experienced real estate agents. But note that Redfin's rates and service aren't as good as some of its competitors and that customer reviews are mixed. Learn more about selling with Redfin.
Redfin also works with home buyers and offers home buyer rebates on eligible home purchases. However, Redfin is reportedly phasing out its rebate program. You can call your local Redfin office to see if it still offers rebates in your area. Learn more about buying with Redfin.
Is Redfin legitimate?
Yes, Redfin is a fully licensed real estate brokerage in all of the states it operates in. Since launching in Seattle in 2004, it's become one of the largest discount brokers in the U.S. by far. Redfin has more than 4,000 employees and offices in 100+ markets across the U.S. and Canada.
Redfin became a publicly traded company in 2017. This means it's subject to extra government oversight and the mandate for transparent business practices.
That said, you still have to do some digging to unearth certain details about Redfin’s services and pricing. In particular, you’ll need to look out for:
- Minimum fees for home sellers that vary by location
- Criteria that may disqualify you from a specific service or offer
How does Redfin work?
Redfin's primary offering is savings for home sellers. But can it really offer discounted rates and still turn a profit? The simple answer is yes, though there may be some service trade-offs.
How Redfin creates savings
Redfin creates savings by:
- Promoting its real estate agent service to the millions of people already using its app and website, which helps Redfin save on marketing to find new customers
- Using technology and a team-based approach to handle a higher volume of customers per agent
- Upselling existing customers on additional Redfin services
Redfin listing fees: How much does Redfin cost?
Buyer's agent commission
*Cost to sell with a Redfin agent.
For a 1.5% listing fee, sellers can work with a Redfin agent and have a similar experience to working with a traditional agent. This is a big discount compared with the 2.5–3% commission rate that's long been an industry standard.
Selling with Redfin saves you an average of $5,550 in listing fees across four price points, with higher dollar savings for higher home prices.
*Redfin's average minimum fee is $3,350. Actual minimum fees vary by market.
**Compared with a 3% listing fee.
Overall, Redfin offers solid value to sellers — though some companies offer the same low rates without the service trade-offs Redfin has.
» MORE: Find the best low commission real estate companies
Redfin's listing fees are more competitive when you also buy with Redfin. If you sell and buy with a Redfin agent within a single calendar year, Redfin issues a 0.5% refund at the time of your purchase. This effectively drops your listing fee to 1%.
💡 You'll still likely cover the buyer's agent commission
As with most real estate transactions, Redfin sellers are still responsible for offering a commission to the buyer's agent.
Rates are negotiable and vary by market, but 2.5–3% is typical nationwide. For Redfin sellers, this will bring your total commission to 4–4.5%.
» MORE: How does a buyer's agent commission work?
How much can you save with Redfin?
When you sell with Redfin, you'll likely pay 4–4.5% in total commission fees — compared with traditional realtors who usually cost about 5–6%.
Redfin's minimum fees
Redfin's discounted commission rates are subject to minimum fees, which vary between markets. On average, Redfin's minimum fee is $3,300, but it's as high as $7,000 in some areas.
Depending on your home price and location, Redfin could end up costing more than the advertised 1.5% rate. For example, if you sell a $200,000 home in Boston, you'll pay a minimum fee of $4,900 — bringing your actual listing commission rate to 2.5%.
If you're selling a lower-priced home in your market, it's a good idea to compare a few discount brokerages to make sure you get the best rates available.
Find Redfin minimum fees in your area
District of Columbia
Des Moines, IA
El Paso, TX
Fort Myers, FL
Grand Rapids, MI
Kansas City, MO
Las Vegas, NV
Little Rock, AR
New Jersey (north)
New Jersey (south)
New York City and Long Island, NY
Northern New England
Orange County, CA
Palm Beach, FL
Palm Springs, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
St. Louis, MO
Are Redfin agents good?
All Redfin agents are fully licensed real estate agents and provide the same general range of services and support as traditional realtors.
The main differences between Redfin and traditional agents are:
- Redfin agents typically work with more customers at once
- Redfin agents are salaried, while traditional agents work on commission
- Redfin's process is more tech-driven
- Redfin uses a team-based approach
Your experience will depend on the agent
As with any real estate brokerage, some Redfin agents will be helpful and professional while others will be less experienced and harder to work with.
Some Redfin reviews call out a lack of effort and communication from their agents, while others say that their agents didn't take the time to price their house right.
Luckily, Redfin is fairly transparent when it comes to customer satisfaction. When you search for Redfin agents near you, you'll be able to view their average customer rating, read detailed Redfin agent reviews (good and bad), see past and active deals on a map (which tells you what neighborhoods they typically work in), and so on.
⚠️ Redfin partner agents may cost more
If you use Redfin's agent finder tool, you may see results for Redfin partner agents. These are agents from other brokerages who pay Redfin a fee for sending customers their way.
These agents DO NOT have to honor Redfin's pricing model or offer any discounts.
How does Redfin compare to similar services?
Avg. customer rating
1.5% (min. fees vary)
3.7 (301 reviews)
1.5% (min. $3,000)
4.9 (1,995 reviews)
1% (min. $5,000)
4.9 (335 reviews)
$5,000 flat fee
4.8 (1,400 reviews)
Redfin vs. Clever Real Estate
💲 Listing Fee
1.5% ($3,000 min.)
💰 Buyer Savings
Cash back after closing
⭐ Avg. Customer Rating
4.9/5 (1,995 reviews)
Clever is a quick, easy, and free way to find a top-rated local agent. And, unlike many similar companies, Clever pre-negotiates big discounts on your behalf, so you can save thousands without sacrificing on service.
- Clever is a free, nationwide agent matching service that partners with full-service local agents from conventional brokerages like Keller Williams, Century 21, and RE/MAX.
- You get multiple agent matches so you can interview several, compare marketing plans, and choose the best fit.
- Clever pre-negotiates low rates on your behalf — you get full service for just a 1.5% listing fee ($3,000 minimum).
- If you buy with Clever, you can get cash back to help pay for your move.
- You may not get matched with an agent from your preferred real estate brokerage.
- Agents may not provide premium services like drone photography and professional home staging.
As of 10/21/2022, Clever has a 4.9 out of 5 rating on Trustpilot, based on 1,844 reviews.
Clever has pre-negotiated low commission rates with top agents in all 50 states and Washington, DC.
Clever Real Estate is a free agent matching service that offers the same 1.5% listing fees as Redfin. But you get far better selection and quality, which means more value and less risk.
Here's how Clever works: You answer a few simple questions about your situation and goals, then our team handpicks top-producing local realtors that are a good fit for your needs. The realtors in our network are from from name-brand brokerages like Keller Williams, Century 21, and RE/MAX.
You compare agents and choose the best fit. If you don't like the agent matches Clever provides, you can request more — or walk away at anytime. Clever's service is 100% free with no obligation.
The best part: No matter who you choose, you get a pre-negotiated 1.5% listing fee. That lets you focus on finding the right agent without having to worry about price.
It's worth mentioning that we've matched customers with Redfin agents in the past (any agent that meets our quality criteria can join our network). But when Clever sellers are comparing a discount Redfin real estate agent with top-producing realtors from brands like Compass and Keller Williams — and they're all offering the same 1.5% rate — it's usually not much of a contest.
Redfin vs. Simple Showing
💲 Listing Fee
1% (min. $3,500)
💰 Avg. Savings
⭐ Avg. Customer Rating
4.9/5 (335 reviews)
SimpleShowing’s commission savings are solid — but you may compromise on agent selection and hands-on service.
- SimpleShowing is one of the only true 1% commission companies.
- It also offers one of the largest home buyer rebates of any low-fee brokerage.
- You have very few options when it comes to selecting your agent.
- Agents handle more customers than the average realtor, which could impact service quality.
SimpleShowing has a 4.9 out of 5 rating (335 reviews) across popular review sites like Google, Trustpilot, and Zillow.
SimpleShowing is available in the following areas: FL, GA, TX.
SimpleShowing offers a similar experience to Redfin for a lower rate. While Redfin charges a 1.5% listing fee, SimpleShowing advertises a 1% commission to home sellers in Florida, Georgia, and Texas. Be aware that SimpleShowing also has a $5,000 minimum fee. So depending on your home's price point, you could end up paying more than the advertised 1%.
Redfin has more brand recognition than SimpleShowing, but they both use technology to make the sale process more efficient — and help their agents handle more customers at once. The biggest difference is that SimpleShowing's agent selection is even more limited than Redfin's, so you likely won't have many options to pick from.
» MORE: Read the full SimpleShowing review
Redfin vs. Houwzer
💲 Listing Fee
💰 Avg. Savings
⭐ Avg. Customer Rating
4.8/5 (1,400 reviews)
Houwzer has very low listing fees, but you may be frustrated working with a team instead of just your realtor.
- You’ll pay a 1% listing fee, which is one of the lowest rates in the industry.
- Houwzer’s maximum listing fee of $10,000 makes it a great deal for homes over $1 million.
- Houwzer has a small team, which limits your options if you don't hit it off with the first agent it sends you.
- The company uses a team-based approach, which increases the chances of miscommunication and mistakes.
Houwzer has a 4.8 out of 5 rating (1,400 reviews) across popular review sites like Google and Zillow.
Houwzer is available in the following locations: FL, MD, NJ, PA, VA, DC.
Houwzer is similar to Redfin because it uses a team-based approach to create savings for you. If you prefer to work with a single real estate agent, neither Houwzer nor Redfin are likely your best options.
Houwzer's rate of just 1% is lower than Redfin's 1.5%. Houwzer also has a minimum commission of $2,500, which is better than Redfin's minimum in most markets.
And unlike Redfin, Houwzer has a maximum real estate commission of $10,000. That makes Houwzer a much better deal if you're selling a high-value home, especially for over $1 million.
But Houwzer is a much smaller company and is available in only a handful of metro areas on the east coast. While it generally provides better value than Redfin, there's a high chance it's not available where you live.
» MORE: Read the full Houwzer review
Hire the agent, not the brand
Choosing an agent is a personal decision, and it's important to choose someone you're comfortable with. Whether you're a seller or a buyer, remember that there's never any obligation to work with a particular agent from any company.
Interviewing a few agents is the best way to find the right fit for your situation. Shop around to find the right real estate agent and the right combination of service and fees.
» MORE: Compare the top low commission brokers near you
Selling with Redfin
👍 Biggest benefits of selling with Redfin
- More agents and customer satisfaction transparency than most discount brokers
- Stronger reputation among traditional agents and buyers than most discount brands
- Offers technology to accommodate remote showings
👎 Biggest risks of selling with Redfin
- Less in-person support from your agent that could negatively impact service quality and support
- Risk of being paired with an inexperienced or unmotivated agent
- Could get lower initial offers because buyers and their agents know you're listing with a discount brand
When you sell with Redfin, you'll get the same general range of services you'd expect from a traditional realtor.
Redfin agents offer an expert valuation, professional photos, MLS listing, digital marketing, showings, and help with offers, contracts, negotiations, closing, and more.
✍️ Editor's note: You don’t need to sell with Redfin to list your home on Redfin.com. Redfin automatically pulls in listings from the MLS and several for sale by owner websites. So it's possible to market your home on Redfin's app and website no matter how you sell.
However, you should be aware of a few key differences between Redfin and traditional methods of selling.
Redfin handles most of the sales process remotely
With Redfin, you'll choose your agent by browsing through agent profiles online. Then during the sales process, you'll communicate with your agent over the phone and through a seller dashboard on Redfin's website.
Many discount brokers use technology to streamline communication between sellers and agents. But Redfin may have a slight edge because its technology is more sophisticated and user-friendly.
If you're comfortable with a more hands-off approach, working with Redfin could be a good choice. But if you prefer in-person support, it might not be the best option.
Redfin has a more team-based approach
As a Redfin seller, you'll likely work with several Redfin team members instead of a single, dedicated agent. This team-based service model allows Redfin agents to work more efficiently and manage about three times more customers at once.
To manage the higher volume of deals, your Redfin agent will likely hand off aspects of your sale to other team members. With this system, you may find it harder to get in touch with the right person when you need immediate assistance.
Working with a team isn't necessarily a bad thing. But having more people involved in the process could mean a greater risk of disorganization, mistakes, and delays that could jeopardize your sale.
Buying with Redfin
You can also buy a home with Redfin agents. They provide the same general range of services as traditional realtors. But, as with selling, expect less hands-on attention and support.
Buying with Redfin won't cost you anything — in real estate, the fee for the buyer's agent comes out of the seller's proceeds from the sale.
However, if you sell and buy with Redfin, you get extra savings. You get back 0.5% of your listing fee, dropping the rate to an effective 1%.
Redfin reviews from real buyers and sellers
# of reviews
*These reviews are for Redfin’s Seattle office. Reviews will vary by location.
Note: The following review information is up to date as of 8/17/2022. We will update this section as new information becomes available.
Overall, Redfin’s reviews across third-party sites are mixed, with an average customer rating of 3.7 across 301 total reviews.
But it’s important to remember:
- Redfin’s reviews vary by location. For example, Redfin’s Seattle office has a 4.3 average rating on Google, whereas its Austin office has a 3.0.
- The vast majority of Redfin agent reviews are on Redfin’s website, not third-party sites.
So what are people saying about working with Redfin?
What customers like about Redfin
The most common themes among positive Redfin reviews are:
✅ Great savings and value
Amanda I. sold her property using a Redfin agent in Seattle, and she was pleasantly surprised by how many viewings and offers she had on the property just one day after listing it.
She specifically calls out the fact that her agent advocated for her throughout the sales process.
Leah N. used Redfin as a buyer and a seller, and she was very happy with the value and service she received.
She says that her agent was communicative, offered great advice, and helped her find the perfect home to fit her needs.
This satisfied Redfin customer worked with Redfin as a buyer and a seller and coordinated a cross-country move.
They were pleased with the support from their agents and felt that the process was seamless.
✅ Easy-to-use technology
Pam T. worked with Redfin as a buyer and a seller. She enjoyed using Redfin's online platform, saying that it made it easy to line up homes to tour.
This home buyer worked with Redfin Seattle, and he was very happy with the level of service he received from Redfin.
Emily P., a buyer in Washington, DC, was happy with the way Redfin's streamlined technology allowed her to move quickly when she found the right house.
✅ Good experience with specific agents
This buyer had a great experience with their Redfin agent in Houston. They were pleased with the communication and reliability of their agent and felt that Redfin was easy to work with.
This Redfin seller had a positive experience with their agent — who managed to sell their property in just four days.
Their agent helped them navigate through a critical HOA issue for a successful sale.
This first-time home buyer appreciated the time their agent took to walk them through the home buying process. They felt like their agent was helpful, transparent, and an expert in the local real estate market.
What customers DON'T like about Redfin
The most common complaints among negative Redfin reviews are:
❌ Costly pricing mistakes
This review comes from a seller who asked a Redfin realtor for a market value of their home. The agent didn't seem familiar with the neighborhood, and the seller thought the recommended listing price was too low.
After shopping around, they listed their house with an agent who had more local expertise.
The property sold right away — for $24,000 more than the Redfin agent's home valuation!
This seller says he felt Redfin tried to underprice his home in order to sell it quicker.
This seller complains about a lack of support, market knowledge, and responsiveness from their Redfin agent. They say that their house was listed for three months without a single inquiry, while other homes in their area were selling.
❌ Poor communication and lack of support
Steve O. was a buyer in Austin who put an offer on a Redfin seller's house. He said that the Redfin agent made the closing process stressful by being rude, threatening, and difficult to work with.
This home buyer was frustrated when the Redfin realtor did not put much effort into helping them see the homes they wanted to tour.
They ended up using an agent from another brokerage and were happier with their experience.
Ryan B. didn't have a lot of experience with the real estate process, and he felt that the Redfin agents took advantage of him instead of helping him.
He specifically points out feeling gaslit, rushed into making decisions, and like his questions weren't answered.
❌ Inexperienced or unprofessional agents
This buyer worked with two Redfin real estate agents in the Seattle area and was disappointed with both of them.
He specifically calls out poor advice that could have cost him upwards of $20,000. He also felt like the Redfin agent didn't act in his best interest when recommending loan officers and other service providers.
This seller was disappointed with a lack of professionalism and responsiveness from the Redfin team. They said their Redfin agent missed their appointment, and then no one in the office followed up or even responded to their calls!
This negative Redfin review on ConsumerAffairs is from a seller who was very unhappy with the lack of effort, communication, and customer service he experienced with his Redfin agent.
The key takeaway here is that, assuming you're on board with Redfin's tech-centric and team-driven approach, the experience and outcome really comes down to the individual agent you work with.
ALWAYS read local reviews and interview multiple real estate agents — from Redfin and other brokerages in your area — to compare rates and find the best option for you.
» MORE: Who's the best discount real estate broker?
Additional Redfin services
Like many discount brokers, Redfin offers some additional in-house services to customers — including a home sale prep service and mortgage loans.
For a 2.5% listing fee, Redfin offers a premium home sale prep service. A Redfin concierge will look at your home and recommend pre-listing improvements like landscaping, painting, or staging.
Redfin's fee does NOT include the actual work — just the planning and oversight. You'll pay for the home improvements after your home sells.
📍 Note on locations: Redfin Concierge is only available in select markets in Arizona, California, Colorado, Maryland, Massachusetts, Texas, and Washington.
If you have an older home that needs a lot of repairs — and you either don't want to coordinate the work yourself or can't afford to pay for it up front — Redfin's concierge service could be a good deal. It may also be a good option if you're on a tight timeline. Homes that have recent updates, nice photos, and staging tend to sell faster.
But if you're not on a strict timeline, can pay for renovations up front, or don't need a lot of repairs, you might not get a lot of value out of Redfin Concierge. You don't get to pick the contractors who work on your home, so there's no guarantee you'll get the best price.
For a 2.5% listing fee, you're probably better off going with a traditional real estate agent. Many traditional agents will recommend updates and provide photos and staging for free.
Redfin's in-house mortgage broker service has no lender fees and offers a rebate of $1,000 toward closing costs if your loan doesn’t close on time. Your loan must be above $200,000 to qualify for the rebate.
If you're buying with Redfin, it might be convenient to use its mortgage loan program. But it's always a good idea to compare rates from a few different lenders to make sure you're securing the best deal.
Conclusion: Is Redfin a good option for you?
Redfin is a legitimate company and service that has helped thousands of people buy and sell homes. Ultimately, whether it's a good choice for you really depends on your preferences, situation, and the quality of the Redfin agents in your area.
Remember, there's never any obligation when you interview an agent or service. Always conduct multiple interviews so you can compare rates, strengths and weaknesses, and personalities to find the right fit and get the best outcome on your sale.
Frequently asked questions about Redfin
Redfin charges a 1.5% listing fee to sellers. As the seller, you're also responsible for paying the buyer's agent commission — usually around 2.5–3% of the final sale price. Make sure to compare Redfin's rates against other discount services to find the best low commission brokers near you!
Redfin may be worth considering if you're looking to save on realtor fees and prefer working with an established brand. But it's a good idea to compare your options. Most home sellers can find another company that offers better value at similar rates. Compare Redfin against other low commission companies.
Redfin reviews are mixed, with an average rating of 3.7 out of 301 reviews. Reviews vary quite a bit by location and agent. See how Redfin reviews compare to the top low commission companies in your area.
RealTrends. "Redfin looks to eliminate agent commission refund." Updated August 8, 2022.