Redfin is a legitimate national brokerage, but as of September 2025, it is no longer the cheap one — Redfin charges a 2% listing fee in every market it serves, up from the 1.5% that most of the internet still quotes.[1] That's below the nationwide average of 2.76%, but higher than competitors.[2]
Across 1,988 verified reviews on the BBB, Consumer Affairs, Google, Trustpilot, Zillow, and Yelp, Redfin averages 3.7/5. Two out of nine review themes came back negative, including the one customers bring up most: The quality of their agent.
Redfin does offer a great discount if you're also buying a home, however. Sell and buy with Redfin within 365 days, and the listing fee drops to 1%. If you're only selling, you pay 2% for a team-based model, and that's a different value proposition than the one Redfin built its name on.
Redfin review highlights
- What it is: Nationwide discount brokerage offering team-based, full-service representation for home buyers and sellers.
- What you'll pay: A flat 2% listing fee in every market (subject to minimums that run from $2,000 to $9,000); fee drops to 1% if you also buy with Redfin within 365 days.
- Best for: Sellers who are also buying their next home with Redfin, as it provides the best savings.
- The biggest issues: The two recurring complaints in the review set are customer service gaps, raised in 22% of reviews, and agent letdowns, raised in 20%.
- The rating: 3.7/5 across 1,988 online reviews, compared with 4.9/5 across 5,036 for Clever Real Estate.
Redfin reviews: What real customers say
Redfin reviews are mixed overall. The company averages 3.7/5 across 1,988 aggregate online reviews, with ratings that vary widely by platform. Positive reviews typically center on agent quality, customer service, and communication. The most common complaints mention unresponsive support and agents who did the bare minimum.
Aggregate reviews
Ratings and review counts from trusted review platforms across the web.
| Review source | Rating | Reviews |
|---|---|---|
| Overall | 1,988 | |
| BBB | 32 | |
| Consumer Affairs | 195 | |
| 1,302 | ||
| TrustPilot | 38 | |
| Yelp | 150 | |
| Zillow | 271 |
Theme breakdown
Click on a theme to see what reviewers said.
Reviewers describe their agent as skilled, professional, and a step above.
Sample reviews
“We went through Redfin to both sell and buy our home. We worked with heather trocmet and she was fantastic! She was extremely knowledgeable and helped us get our house ready to sell as well as choose a new house that checked our boxes. Her advice through the whole process was invaluable!” View on Google
“I want to thank barbara for the tremendous work she did while working with us to find our new retirement home. She was a pleasure to communicate with, extremely knowledgeable and walked us through the entire process of locating and securing our home.” View on Google
“We can’t thank liliana perez enough for her incredible help in selling our home! Her professionalism, dedication, and expertise made the entire process seamless and stress-free.” View on Google
Reviewers highlight responsive, helpful support throughout the sale.
Sample reviews
“"I wanted to take a moment to express my heartfelt gratitude to brother morshad for his exceptional service and support throughout my home selling journey.” View on Google
“Hi stephanie beckwith , I wanted to take a moment to express my sincerest gratitude and appreciation for all of your hard work and dedication in helping me buy my dream home. Throughout the entire process, you demonstrated a level of professionalism and expertise that made all the difference.” View on Google
“Just moved here from the east coast. I was stressing and worrying about finding the right home but quickly. Thank goodness I stumbled upon meme!” View on Google
Reviewers describe prompt responses and proactive updates at each stage.
Sample reviews
“I had the pleasure of working with morshad during my recent home-buying experience, and I cannot recommend him enough! From start to finish, morshad was incredibly professional, knowledgeable, and genuinely dedicated to finding the perfect home for me.” View on Google
“Just completed my first home purchase and I couldnt be happier with Redfin. We met chris winters (massachusetts) when we setup an appointment to see a house via the Redfin app. This guy is who you want on your side for selling or buying. He referred us to marcus sohn at leaderbank, atty.” View on Google
“We couldn't have asked for a better home buying and selling experience than what sara gave us.” View on Google
Reviewers point to strong local market knowledge and pricing guidance.
Sample reviews
“Exceptional service from start to finish – highly recommend kris paolini! We had the absolute pleasure of working with kris paolini to purchase our townhome in december 2023, and we couldn’t be happier with our experience!” View on Google
“Jill delmastro (charlotte Redfin agent) is absolutely amazing. As first-time homebuyers, we wanted to not only have solid guidance, but also a true advocate for us in the whole process. Jill went above and beyond to get us into the perfect house in a very competitive market.” View on Google
“We went through Redfin to both sell and buy our home. We worked with heather trocmet and she was fantastic! She was extremely knowledgeable and helped us get our house ready to sell as well as choose a new house that checked our boxes. Her advice through the whole process was invaluable!” View on Google
Reviewers describe an easy, low-stress experience from first contact to closing.
Sample reviews
“I can't recommend morshad highly enough! From start to finish, he was the definition of professionalism. Selling a home can be stressful, but he made the entire process seamless and stress-free.” View on Google
“We couldn't have asked for a better home buying and selling experience than what sara gave us.” View on Google
“I was connected to andy and his team when I relocated from mass. To wi in 2025. From the moment I stepped off the plane to have our in person touring of properties to all the way through offer, contract, coordination and closing. Everything was done professionally and smooth sailing.” View on Google
Reviewers describe honest, transparent dealings they felt they could trust.
Sample reviews
“I have had the absolute pleasure of working with kris for the past eight years, and I can confidently say there is no better real estate agent out there! Kris has helped me purchase two homes, and each experience was seamless, stress-free, and even enjoyable.” View on Google
“We had the absolute pleasure of working with kris to sell our previous home and purchase our new one, and we couldn't be happier with the experience! From start to finish, kris showed not only professionalism, market expertise, but a great human and a genuine dedication to our best interests.” View on Google
“Julie is honest and hardworking. I trust her with all clients and love how she educates them and keeps everyone top of mind. She is a true professional in this industry and grateful to work with her.” View on Google
Reviewers felt they got full-service support, not a stripped-down experience.
Sample reviews
“So far I have been extremely pleased with Redfin. I decided to sell one of my investment properties and loved their commission structure as well as all the other incentives they have for buyers.. I met with sylvia at the property and she gave me great info.” View on Google
“I found Redfin to be an exceptional experience for me. I was trying to sell my condo and the first realtor was not organized and didn't seem interested in helping me sell. Then I found a Redfin realtor that sold another condo unit in my building and hired him.” View on Trustpilot
“I’ve both bought and sold with Redfin and they were great. They were easy to work with, aggressive and advocated for us when buying and had significantly lower fees for selling.” View on Google
Reviewers appreciated an approach that flexed around their needs.
Sample reviews
“We couldn't have asked for a better home buying and selling experience than what sara gave us.” View on Google
“Morshad saami hossain and his team are stellar professionals. They’re customer oriented, and ready to meet any challenge that may arise during a real estate transaction from start to finish.” View on Google
“Sara was amazing! She helped us see every single available house that met our criteria on a short-notice weekend and ultimately found us a perfect house in a beautiful neighborhood.” View on Google
Critical reviews cite trouble getting timely, helpful support.
Sample reviews
“My husband wanted a fast sale and we paid dearly for it! Read reviews of your Redfin appointed agent before she/he screws you. Lying is evidently a group effort and must be part of the Redfin training philosophy! If you aren't dealing with a high end property, you are chucked by the wayside.”
“House sat on market, little to no showings. I got a text at 9:30 for a appointment for a noon showing, I declined and asked to move it to later, since I didn't see it until after 1100 due to a conference call I was on, (I work from home).” View on Google
“I closed a home sold by Redfin and had a bad experience. The listing agent did not answer my agent's call multiple times throughout the process.” View on Google
Critical reviews cite an agent who did the bare minimum or fell short.
Sample reviews
“I am a first time homebuyer and worked with agent ******** f at Redfin. I have some knowledge in real estate so I was a familiar a little with how the process works. My agent was very arrogant and often very busy.”
“The buyer's agent (caron prideaux of Redfin) failed to provide professional communication throughout the process of a critical real estate transaction in may 2025, leaving me without official notice when the settlement was cancelled at the last minute due to the buyer's loan being declined for suppo…” View on Trustpilot
“Elizabeth albeita, the seller's agent made the transaction very difficult. We were the homebuyers and I couldn't help but feel bad for the sellers for being stuck with such a bad sellers agent.” View on Google
Sentiment analysis summary
Across 1,988 verified reviews, our analysis found eight recurring positive themes and two recurring complaints. Praise centers on agent quality, mentioned in 46% of reviews, followed by customer service at 39% and communication at 31%. The complaints are narrower but consistent: customer service gaps in 22% of reviews and agent letdowns in 20%. Those themes sit alongside a 3.7/5 average and much lower scores on the sites where people go to complain, including 1.1 on the BBB and 1.3 on Consumer Affairs.
Redfin fees: What you'll pay
Redfin charges a flat 2% listing fee across all 87 markets where it operates. There's also a minimum commission underneath it: $2,000 to $9,000, depending on your location.[1] Whichever number is bigger is the fee that you'll pay. You can view your market's minimum below.
Don’t see your area? Most places fall under the “All Other” market, with a $2,000 minimum.
See all Redfin markets and minimums
| Market | Listing fee | Minimum commission |
|---|---|---|
| All Other | 2% | $2,000 |
| Anchorage | 2% | $4,000 |
| Atlanta | 2% | $4,500 |
| Austin | 2% | $5,500 |
| Birmingham | 2% | $3,000 |
| Boise | 2% | $5,000 |
| Boston | 2% | $6,000 |
| Buffalo | 2% | $3,000 |
| Central California | 2% | $5,500 |
| Charlotte | 2% | $5,000 |
| Chattanooga | 2% | $4,000 |
| Chicago | 2% | $4,000 |
| Cincinnati | 2% | $3,000 |
| Cleveland | 2% | $3,500 |
| Coastal North Carolina | 2% | $3,000 |
| Colorado Rockies | 2% | $2,000 |
| Columbus | 2% | $4,000 |
| Connecticut | 2% | $4,000 |
| Dallas | 2% | $4,500 |
| DC | 2% | $6,500 |
| Denver | 2% | $5,500 |
| Des Moines | 2% | $3,500 |
| Detroit | 2% | $3,500 |
| El Paso | 2% | $2,500 |
| Fayetteville | 2% | $2,000 |
| Flagstaff | 2% | $6,000 |
| Florida Panhandle | 2% | $4,500 |
| Fort Myers | 2% | $4,500 |
| Grand Rapids | 2% | $3,000 |
| Hampton Roads | 2% | $3,500 |
| Hawaii | 2% | $6,500 |
| Houston | 2% | $3,500 |
| Indianapolis | 2% | $4,000 |
| Inland Empire | 2% | $6,000 |
| Jackson | 2% | $3,000 |
| Jacksonville | 2% | $4,000 |
| Kansas City | 2% | $4,000 |
| Knoxville | 2% | $4,500 |
| Lake Tahoe | 2% | $5,500 |
| Las Vegas | 2% | $4,500 |
| Little Rock | 2% | $3,000 |
| Los Angeles | 2% | $8,000 |
| Louisiana | 2% | $3,500 |
| Louisville | 2% | $4,000 |
| Maryland | 2% | $4,000 |
| Memphis | 2% | $3,000 |
| Miami | 2% | $5,500 |
| Minneapolis | 2% | $4,000 |
| Nashville | 2% | $4,500 |
| Nebraska | 2% | $3,000 |
| New Jersey - North | 2% | $5,000 |
| New Jersey - South | 2% | $4,500 |
| New Mexico | 2% | $4,000 |
| New York | 2% | $6,000 |
| Northern New England | 2% | $4,000 |
| Oklahoma | 2% | $3,500 |
| Orange County | 2% | $8,500 |
| Orlando | 2% | $3,500 |
| Palm Beach | 2% | $5,000 |
| Palm Springs | 2% | $5,000 |
| Philadelphia | 2% | $3,500 |
| Phoenix | 2% | $4,500 |
| Pittsburgh | 2% | $3,000 |
| Portland | 2% | $5,500 |
| Raleigh | 2% | $4,000 |
| Rhode Island | 2% | $4,000 |
| Richmond | 2% | $3,500 |
| Sacramento | 2% | $5,500 |
| Salt Lake City | 2% | $5,000 |
| San Antonio | 2% | $3,500 |
| San Diego | 2% | $8,500 |
| San Francisco | 2% | $9,000 |
| Savannah | 2% | $3,500 |
| Seattle | 2% | $6,500 |
| South Carolina | 2% | $3,500 |
| South Texas | 2% | $2,500 |
| Spokane | 2% | $4,500 |
| St. Louis | 2% | $3,500 |
| Tampa | 2% | $4,500 |
| Tucson | 2% | $4,000 |
| Virginia | 2% | $5,500 |
| Wisconsin | 2% | $3,500 |
Below a home sale price of roughly $221,000, the minimum takes over, and your effective rate climbs above 2%. In expensive markets, the breakeven is much higher, because the minimums are. The $6,000 minimum in Boston means you pay above 2% on anything under $300,000. Seattle and DC break even at $325,000. San Diego and Orange County at $425,000. San Francisco at $450,000.
There are three things in the fine print that can change the number, too:
- Unrepresented buyers cost you an additional 1% fee. Redfin's disclaimer says that the listing fee goes from 2% to 3% of the sale price if the buyer has no agent.
- There's a 1% rate advertised by Redfin, if you also use Redfin to buy a home within 365 days of closing a sale. This comes in the form of a rebate — Redfin charges a full 2% at closing and then mails the difference after you buy. If your purchase falls through or takes longer than a year, you paid 2%. Concierge listings are excluded from this entirely.
- The buyer's agent commission is separate from Redfin's listing fee. It's smart to budget 2.5% to 3% on top if you choose to offer one (which most sellers still do). Total commission may land around 4.5% to 5%, not 2%.
What to do: Look up your market's minimum in our tool above before you talk to anyone, and ask directly what happens if your buyer comes in unrepresented. If you aren't also buying with Redfin, a 1% commission company or a 1.5% matching service will cost you less for comparable service.
How Redfin works
Redfin gives you the same services a traditional listing agent does: a comparative market analysis, professional photos and a 3D tour, MLS syndication, showings, and help through offers, negotiations, and closing. The difference is who delivers them.
Instead of a single agent handling your sale from start to finish, it's common to be helped by a team of agents. A coordinator handles paperwork, associate agents run showings, and your lead agent handles pricing and negotiation while carrying a much heavier caseload than a traditional agent.
Redfin agents averaged more than 22 transactions in 2025, nearly three times the productivity of agents at other top-10 brokerages, and about $14 million in sales volume each, close to double the next closest competitor.[3]
Redfin agents each close far more deals than traditional agents do, and that was the basis for the previous 1.5% listing fee. More sales per agent means a lower cost per sale, and Redfin handed part of that savings back to you as a cheaper listing fee. The trade was clear: you got less one-on-one attention, you paid less money.
At 2%, you're still making that trade but getting less for it. Redfin is cheaper than a traditional agent at 2.5% to 3%, so it isn't expensive in absolute terms. It's just no longer the cheapest way to sell, and it doesn't let you compare and choose your own agents like other companies on this list.
Three things to ask Redfin about
- Redfin Partner Agents. These are not Redfin agents: They're agents at other brokerages who pay Redfin for referrals, and they step in when Redfin's own agents are booked, or your area isn't covered. Redfin's disclaimer states that Partner Agent transactions don't qualify for its listing fees or incentives.[1] Ask which one you're getting before anything else.
- Redfin Concierge. This product is now a loan and used to be a prep service paid from your proceeds. Today, it's a line of credit up to $50,000 at 8.99% to 16.99%, subject to a credit check, available everywhere except Nevada and Mississippi.[4] Taking it also disqualifies you from the 1% buy-and-sell rate.
- Rocket Companies financing benefits. Rocket Companies acquired Redfin on July 1, 2025.[5] Buyers who finance through Rocket Mortgage and use a Redfin agent can take either a one-point rate reduction for the first year or a lender credit up to $6,000. Worth running the numbers on, but compare at least two other lenders first. A quarter-point difference in rate outweighs a $6,000 credit on most 30-year loans.
Redfin makes the most sense if you're selling and buying your next home through them within the year, in a market where the minimum doesn't bite. That's the combination that gets you to 1%. If you're only selling, the case is thinner, and thinner still if this is your first sale, your pricing is complicated, or your home price is low enough that the minimum pushes your real rate past 2.5%.
Redfin vs. Clever and other alternatives
Redfin's 2% listing fee is now the highest among its peers.
Until September 2025, this was a close call. Redfin charged 1.5%, the same as Clever, and the decision came down to whether you wanted to choose your own agent. At 2%, Redfin is the most expensive option in the table and still the only one that assigns your agent for you. On a $500,000 sale, that half-point gap is $2,500.
If you're still exploring options beyond Clever, it's worthwhile to consider other competitors:
- SimpleShowing offers a lower 1% listing commission but is limited to sellers in Florida, Georgia, and Texas. It also imposes a minimum $5,000 listing fee, which could be costlier than Redfin's offer in some cases. Like Redfin, high sales volume might mean reduced personal attention.
- Houwzer charges a 1% listing commission with a $2,500 minimum, which is competitive compared to Redfin's 2%. It also caps commissions at $10,000, benefiting sellers of higher-priced homes. However, availability is limited to a few East Coast markets.
Bottom line: Is Redfin worth it?
Redfin is worth it if you're selling and buying with them inside 365 days, which drops your listing fee to 1% (via a rebate check) and makes it one of the better deals available.
If you're only selling, the case has gotten weaker. At a 2% listing fee, you're paying more than Clever charges for a model that gives you less control over who handles your sale, under a minimum fee structure that can push your real rate to 2.5% or higher, and with a 1% penalty if your buyer shows up without an agent.
The reviews say that your final outcome depends almost entirely on which agent you choose. Agent quality is the single most-mentioned theme in the set, praised in 46% of reviews, while agent letdowns come up in another 20%.
FAQ
Does Redfin still charge a 1.5% listing fee?
No. Redfin's published commission disclaimer, updated September 2025, lists a 2% listing fee in all 87 of its markets. The 1.5% rate that most articles still cite is outdated. You can get to 1% only by buying your next home with Redfin within 365 days of closing your listing.
Is Redfin a legit company?
Yes. Redfin launched in Seattle in 2004, traded publicly from 2017 until Rocket Companies acquired it in July 2025, and employs over 4,000 people across 100-plus markets.[6] It closed 50,484 transactions and nearly $32 billion in volume in 2025, ranking #8 nationally in both transaction count and sales volume, its fourth straight year in the top 10.[3] The mixed review scores reflect service consistency, not legitimacy.
Why is Redfin's rating so low when its app is rated so highly?
App ratings and Google reviews skew toward buyers rating a good tour experience. The BBB and Consumer Affairs collect complaints from people at the end of a transaction that went wrong. The 3.7/5 average reflects all of them together.
What are the most common Redfin complaints?
Two themes cover them. Customer service gaps appear in 22% of reviews and describe trouble getting timely, helpful support. Agent letdowns appear in 20% and describe an agent who did the bare minimum or fell short. Open either theme in the review breakdown above to read the sourced reviews behind it.
What is Redfin's minimum commission?
It ranges from $2,000 in smaller markets to $9,000 in San Francisco, with $8,500 in San Diego and Orange County and $8,000 in Los Angeles. The average across all 87 markets is $4,425. Redfin publishes the full list in its commission disclaimers.
