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Redfin: Reviews, How it Works, Top Alternatives

Redfin offers discounted 1-1.5% listing fees and home buyer rebates in select markets — but it's not available nationwide and your selection of agents is limited to Redfin's in-house team.

Redfin offers discounted 1-1.5% listing fees and home buyer rebates in select markets — but it's not available nationwide and your selection of agents is limited to Redfin's in-house team.

Redfin, at a glance

  • Redfin is a multi-state real estate brokerage, currently operating in 80+ U.S. markets.
  • If you’re selling, get full service and support from Redfin’s in-house team of agents for a 1.5% listing fee — or 1% if you buy and sell with Redfin.
  • Expect to pay a 2.5-3% buyer’s agent commission, resulting in a ~3.5-4.5% total commission fee (note: the total rate for sellers is typically 5-6%).
  • Note: Redfin’s rates vary by market and minimum fees may apply — learn more here.
  • Redfin Agents don’t work on commission — they’re salaried, which could have negative implications for sellers.
  • If you’re buying, you may be eligible for a “Redfin Refund,” which puts cash back in your pocket at closing. Learn about the terms and restrictions here.
  • In markets Redfin doesn’t serve, it can refer you to local, full-service “Partner Agents” — but its rates and refunds are not guaranteed.
  • As of May 20, 2020, Redfin's average customer rating is 3.2/5 based on 243 reviews Yelp, Google, and Consumer Affairs — see more reviews here.

What is Redfin?

Redfin is an online listing portal and multi-state real estate brokerage operating in 80+ markets across the United States.

You can use Redfin to search for any home, not just its own listings (the portal pulls from the MLS), or conduct local market research. However, when you search for an agent, your results will be limited to Redfin’s in-house team or local partners.

How does Redfin work?

Redfin’s business model has three primary arms:

  • Online property listings portal
  • Full listing services and support at a discounted rate for home sellers
  • Buyer’s agent services for home buyers

Redfin sellers get full service and support from one of Redfin’s in-house agents for a reduced listing fee of 1.5% (the typical rate is usually 2.5-3%). The listing fee drops to 1% for sellers who buy and sell with Redfin.

Redfin sellers should expect to offer a buyer’s agent commission as well — typically between 2.5-3%, depending on the market — bringing the total commission fee to 4-5%. That means you’ll likely save between 1-2% compared to the typical 5-6% total fee in a traditional real estate transaction.

Note that minimum fees apply and vary by market. Depending on the sale price of your home, these fees could result in you paying more than the advertised 1-1.5% listing fee. The average minimum fee across all Redfin markets is $3,343.

>> VIEW Redfin’s minimum listing fee in your area here.

Redfin buyers get full service and support from one of Redfin’s in-house agents. As with a traditional agent, buyers will not have to pay their Redfin agent a commission fee. This fee is paid by the sellers.

In select markets, buyers can qualify for a Redfin Refund. Also known as a home buyer rebate, this means the agent will give a portion of their commission back to the buyer at closing. Redfin doesn’t specify a set percentage, but says the average Redfin Refund for eligible buyers is $1,500.

Redfin also offers a variety of online tools, resources, and services for sellers and buyers alike. These include calculators and home value estimators, listing portals, educational content, virtual tours, closing services, and more.

Pros and cons of Redfin

Redfin ProsRedfin Cons
Sellers get full service and support for a discounted rate of 1.5%Limited market coverage — only available in ~80 U.S. markets.
Rate drops to 1% when you sell and buy with RedfinThe minimum listing fees can result in you paying above the advertised 1-1.5% rate
Access to a variety of online tools and services, including virtual showings, paperwork, closing, and more.Your choice of agents is limited to Redfin’s in-house team or local partners
Commission rebate offered to eligible buyers in select marketsLocal partners don’t necessarily adhere to Redfin’s discount pricing model

Redfin reviews

Review SiteRatingLink
Yelp*3.5/5 (120 reviews)See Yelp reviews
Google*4.5/5 (42 reviews)See Google reviews
Consumer Affairs2/5 (81 reviews)See Consumer Affairs reviews
FacebookN/A - no reviews postedSee Facebook profile
Better Business BureauB+See Redfin’s BBB profile
Weighted Average
3.2/5 (243 reviews)

*These reviews are for Redfin’s Seattle, WA office. Reviews may vary by location. We recommend conducting your own research for customer reviews specific to your area.

Redfin has an average rating of 3.2/5 rating based on 443 customer reviews on Yelp, Google, and Consumer Affairs. Redfin has a B+ rating with the Better Business Bureau, with 14 customer reviews.

Redfin also compiles customer reviews for individual agents and its partner agents. Redfin customers are surveyed following a purchase or sale. When you search for Redfin agents or partners in your area, their average rating and customer reviews will feature in their profiles.

Selling with Redfin

The experience of selling with Redfin is similar to selling with a traditional agent. There are two key differences:

  • Redfin offers built-in discounts on listing fees
  • Redfin Agents don’t work on commission — they’re salaried Redfin employees

That’s not to say that this is the case with every Redfin Agent, but the fact is that the company’s model opens the door for this possibility.

Redfin fees for sellers

When you sell with Redfin, expect to pay a listing fee of 1.5%, plus a buyer’s agent commission. Buyer's agent commission are negotiable and vary by market and home type, but rates are typically 2.5-3% nationwide. If you sell and buy with Redfin, your listing fee drops to 1%. As such, the total commission fee for Redfin sellers is usually between 3.5-4.5% — compared to the traditional 5-6% rate.

The table below breaks down typical fees for Redfin sellers along with cost estimates based on a $350,000 home.

Fee typePercentageCost*
Redfin Listing fee1-1.5%$3,500-5,250
Buyer’s agent fee2.5-3%$8,750-10,500
Total3.5-4.5%$12,250-15,750
Savings range**0.5-2%$1,750-7,000

*Based on a $350,000 home.
**Compared to the standard 5-6% commission rate.

Keep in mind that Redfin has minimum listing fees that vary from market to market, which can result in you paying more than the advertised 1-1.5%.

For example, if you sell a $300,000 in Washington, D.C., where the minimum service fee is $5,250, your listing fee would end up being closer to 1.75% — even if you plan to buy with Redfin and, therefore, should qualify for the lower 1% fee.

The average minimum fee across all Redfin markets is $3,343, though it ranges from $2,000 to $6,500.

>> LEARN more about Redfin’s minimum listing fees.

Note: if you opt to sell with Redfin outside of its coverage area, it will refer you to one of its local Partner Agents. Redfin’s Partner Agents do not necessarily honor the company’s discount commission model, so you could end up paying more.

Redfin vs traditional agent

Redfin’s in-house agents are all licensed and provide the same services as traditional agents; however, unlike traditional agents, Redfin agents don’t work on commission — they’re paid a salary, with bonuses based on customer satisfaction.

ServiceRedfinTraditional Realtor
Listing commission fee1-1.5%*2.5-3%
Buyer’s agent commission**2.5-3%2.5-3%
Professional home valuation
Listing on MLS, Realtor.com, Zillow, etc.
Professional photos
Sign in yard
Marketing (digital + print)
Open houses & showings
Negotiation support
Help with closing

*1.5% if you sell, 1% if you sell and  buy. Minimum service fees vary by location — learn more.
**Buyer’s agent commission is negotiable, and typical rates vary by market and home type — 2-3% is common 

>> LEARN more about Redfin vs traditional realtors.

RedfinNow

Redfin also recently launched a direct buyer program called RedfinNow, staking its claim in the rapidly growing “iBuyer” marketplace.

Available in 10 markets across the U.S., RedfinNow makes fast, all-cash offers on qualifying properties, enabling sellers to bypass the traditional listing process altogether.

In exchange for this service, RedfinNow charges a built-in 7% fee and will deduct the cost of any necessary repairs from the initial offer after an on-site inspection.

>> LEARN more about RedfinNow here.

Buying with Redfin

The experience of buying with Redfin is, theoretically, similar to buying with a traditional agent. According to Redfin, buyers will get full service and support throughout the entire process.

What is a Redfin Refund?

The Redfin Refund is a commission rebate available to home buyer’s in select states. A commission rebate is when a buyer’s agent gives a percentage of their fee back to their clients at closing. According to Redfin, it’s average Refund is $1,500.

It’s also important to note that some terms and restrictions apply:

  • The Redfin Refund may be cancelled or adjusted if the commission received by Redfin is less than 1% of the home’s list price or $6,500 (whichever is greater)
  • Redfin Refund may not be paid if the home is purchased as a short sale
  • Lender approval is required for all commission refunds
  • The Redfin Refund is not available in certain Redfin markets, including:
Redfin Refund is not available in the following markets
AlaskaMissouri
Birmingham, ALNebraska
Cleveland, OHOklahoma
El Paso, TXOregon
IowaSan Antonio
KansasSouth Texas
Little Rock, AKTennessee
LouisianaTucson
Louisville, KYWisconsin
Mississippi

>> View full terms and conditions on Redfin’s disclaimers page.

Compare top Redfin alternatives in 2020

Redfin may be a viable option for some home sellers; however, it’s worth evaluating multiple services and home selling approaches before making a final decision.

To help you compare your options, we’ve compiled some basic info on similar services that offer discounted and flat commission rates. We recommend reading the full reviews, via the links below, and reaching out to these companies directly to learn more.

BrokerageListing feeBuyer rebate*
Redfin (back to top)1-1.5% — minimum fees vary by marketAverage $1,500
Clever Real Estate1% — $3,000 flat fee for homes under $350,000Up to 1%
REX Real Estate2% — $9,000 min fee for homes under $450,001-1.5% (only if buying a non-REX home)
Redefy$500 nonrefundable fee up front + $3,000 at closing
N/A

*In states where buyer rebates are legal.

>> LEARN more about discount real estate brokers here.

Additional resources

It’s also worth exploring other home selling approaches before choosing to list with a discount brokerage. Here are some additional resources to help you understand all of your options so you can make a more informed decision.

Next steps: Get advice from a real estate expert

If you’re looking to buy or sell a house and weighing your options, Clever can help!

Our fully licensed Concierge Team is standing by to answer your questions and offer free, objective advice about how to sell your home, given your specific goals and situation.

Give us a call at 1-833-2-CLEVER, or enter your basic info below to get started.

Redfin locations and minimum fees

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MarketListing FeeMinimum Fee
Asheville1.5%$3,000
Albany1.5%$2,000
Atlanta1.5%$3,250
Austin1.5%$3,500
Birmingham1.5%$3,000
Boise1.5%$3,000
Boston1.5%$5,000
Buffalo1.5%$2,250
Charlotte1.5%$3,000
Chicago1.5%$3,250
Cincinnati1.5%$2,250
Cleveland1.5%$2,750
Columbus1.5%$2,500
Connecticut1.5%$3,750
Dallas1.5%$3,250
DC1.5%$5,250
Delaware1.5%$3,000
Denver1.5%$3,750
Des Moines1.5%$2,750
Detroit1.5%$2,750
El Paso1.5%$2,250
Flagstaff1.5%$2,000
Fort Myers1.5%$2,750
Grand Rapids1.5%$3,250
Hampton Roads1.5%$3,250
Hawaii1.5%$6,000
Houston1.5%$3,000
Indianapolis1.5%$3,000
Inland Empire1.5%$4,250
Jacksonville1.5%$2,750
Kansas City1.5%$2,750
Knoxville1.5%$2,750
Lake Tahoe1.5%$3,750
Las Vegas1.5%$3,000
Little Rock1.5%$2,000
Los Angeles1.5%$6,250
Louisiana1.5%$3,000
Louisville1.5%$2,500
Maryland1.5%$3,750
Memphis1.5%$3,000
Miami1.5%$3,500
Minneapolis1.5%$3,000
Nashville1.5%$3,500
Nebraska1.5%$2,250
New Jersey1.5%$3,250
New Mexico1.5%$3,500
New York City & Long Island1.5%$5,000
Northeast Virginia1.5%$4,500
Northern New England1.5%$3,250
Oklahoma1.5%$2,250
Orange County1.5%$6,500
Orlando1.5%$3,250
Palm Beach1.5%$3,500
Palm Springs1.5%$3,500
Philadelphia1.5%$3,000
Phoenix1.5%$3,000
Pittsburgh1.5%$2,750
Portland1.5%$3,750
Raleigh1.5%$3,000
Rhode Island1.5%$3,250
Richmond1.5%$3,750
Sacramento1.5%$4,250
Salt Lake City1.5%$3,000
San Antonio1.5%$2,750
San Diego1.5%$5,500
San Francisco1.5%$6,500
Savannah1.5%$2,250
Seattle1.5%$4,750
South Carolina1.5%$3,000
South Texas1.5%$3,000
Spokane1.5%$2,750
St. Louis1.5%$3,000
Tampa1.5%$2,750
Tucson1.5%$2,750
Wisconsin1.5%$2,750

Source: Redfin Commission Savings Disclaimer

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Jamie Ayers

Jamie is the Director of Content at Clever Real Estate, the free online service that connects you with top real estate agents and helps you save thousands on commission. In the past, Jamie has managed columns for clients in a variety of leading business publications, including Forbes, Inc., CEO World, Entrepreneur, and more. At Clever, Jamie's primary goal is to provide home sellers, buyers, and investors with the information they need to successfully navigate the ins and outs of the real estate industry.

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