Door Real Estate: Reviews, How it Works, Alternatives

By 

Jamie Ayers

Updated 

May 20th, 2020

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Door offers full service for a flat, $5,000 listing fee — but how does the overall value compare to other discount real estate services?

Door Real Estate, at a glance

  • Door.com is a discount real estate service and licensed brokerage in 10 U.S. states — see locations here.
  • If you’re selling, pay a flat $5,000 listing fee at closing.
  • Expect to also pay a buyer’s agent commission — rates vary by market and property, but 2.5-3% is typical nationwide.
  • Manage your listing via Door’s online portal, get guidance and support throughout the process from Door’s in-house team.
  • Your Door agent will not represent you at showings if you’re selling.
  • If you’re buying, get up to $1,500 back at closing.
  • Get daily email updates on new listings, price changes, and local sales date, and support from Door’s in-house agents.
  • As of May 20, 2020, Door's average customer rating is 4.8/5 based on 420 reviews on Zillow, Google, Facebook, and Yelp — see more reviews here.

What is Door Real Estate?

Door.com is a discount real estate service that offers flat listing fees and commission rebates.

Door offers full service for sellers — e.g., help with pricing, listing on the MLS and Zillow, sign in yard, negotiations, paperwork, etc. — but instead of a single, dedicated agent, Door emphasizes a team-based approach.

Door sellers manage their listing and communication via an online dashboard, and work with several different specialists, including a licensed agent, marketing team, pricing specialist, and more.

Spreading communication and support across a team, rather than a single dedicated agent, theoretically lets Door handle more transactions and lower its operating costs. These savings are passed along to home sellers in the form of a discounted, flat listing fee.

That said, it also means the experience for sellers will be different than listing with a traditional realtor. The process is seemingly a bit more hands-off and self-directed, with Door team members stepping in to handle or help with specific aspects of the sale.

This approach isn’t necessarily better or worse than selling with a dedicated agent; it’s really a question of your personal preferences.

To that end, it’s always a good idea to get in touch with and compare several different services before making a final decision — or consult with an expert.

>> TALK to a licensed real estate expert for free, no-obligation advice.

Door Real Estate reviews

Review SiteRatingLink
Zillow4.9/5 (338 reviews)See Zillow reviews
Google*4.2/5 (40 reviews)See Google reviews
Facebook4.4/5 (38 reviews)See Facebook reviews
Yelp*4/5 (4 reviews)See Yelp reviews
Better Business Bureau*A ratingSee Door’s BBB profile
Weighted Average4.8/5 (420 reviews)

*These reviews are for Door’s Dallas, TX office. Reviews may vary by location. We recommend conducting your own research for customer reviews specific to your area.

Door has an average rating of 4.8/5 rating based on 420 customer reviews on [Zillow, Google, Facebook, and Yelp. Door has an A rating with the Better Business Bureau, but no customer reviews.

Selling a house with Door.com

The range of services Door provides sellers is similar to that of a traditional, full-service agent.

You’ll get help with pricing, professional photos, listing, marketing, showings, offers, negotiations, paperwork, and more — see how Door agents compare to traditional realtors here.

There are three key differences:

  1. Door’s flat-fee model means built-in savings on listing fees — learn more.
  2. With Door, you work with a team rather than a single dedicated agent — this can be a good or bad thing, depending on your preferences.
  3. Door agents and specialists are in-house, salaried employees who don’t work on commission.

If you sell with Door, you’ll work with three different types of specialists throughout your sale:

  • Market Advisor: Helps analyze your local market and property, then price your home competitively
  • Listing Agent: Helps with listing, offers, negotiations, contacts, and closing
  • Onboarding & Marketing: Helps you prepare your home for sale and promotes / markets it to reach local buyers

Your listing — and home sale in general — will be managed via an online dashboard, which helps keep you up-to-date and centralize communications with all parties involved.

Door Real Estate fees

Sellers pay a flat $5,000 listing fee, due at closing, regardless of the final sale price of their home. Considering that listing commission rates for traditional realtors are typically between 2.5-3%, selling with Door could yield considerable savings — particularly if you’re selling at a higher price point.

However, as homes get below the $500,000 mark, the value begins to disappear — namely due to the fact that there are a number of other companies out there offering a similar (or broader) range of services for a lower fee or better rate.

>> COMPARE Door to other, similar discount real estate services.

Here’s how the listing fee savings break down at three different price points:

Home valueDoor.com fee% of sale priceApprox savings*
$250,000$5,0002%$2,500
$400,000$5,0001.25%$7,000
$650,000$5,0000.8%$14,500

*Compared to a 3% listing fee.

Door real estate agents vs traditional realtors

Door’s in-house listing agents are licensed and provide many of the same services as traditional agents; however, they don’t work on commission — they’re full-time, salaried employees.

ServiceDoor.comTraditional Realtor
Listing commission fee$5,0002.5-3%*
Buyer’s agent commission2.5-3%*2.5-3%*
Professional home valuation
Listing on MLS, Realtor.com, Zillow, etc.
Professional photos
Sign in yard
Marketing
Open houses & showingsx
Negotiation support
Help with closing

*These rates are negotiable and may vary by market or property — but 2.5-3% is typical for traditional agents

Door.com Pros and Cons

Door Real Estate ProsDoor Real Estate Cons
Sellers get full service for a flat $5,000 listing feeOther companies offer the same services at lower prices — particularly for homes under $500,000
Eligible buyers can get up to $1,500 back at closingOther companies with higher flat-rate or percentage-based rebates may offer better value for buyers
Online seller dashboard for managing your listing and centralized communicationTeam-based approach vs dedicated agent may not be for everyone — depends on your preferences
Buyers get daily MLS email alertsIf you’re selling, your Door agent will not attend showings on your behalf

Salaried agents could be less motivated to sell your home for top dollar

Buying a House with Door Real Estate

Door offers standard buyer’s agent services — e.g., help with house hunting, offers and counteroffers, inspections, negotiations, paperwork, closing, etc.

Just like with a traditional agent, there are no fees for Door buyers. That’s because in a standard real estate transaction, the seller typically pays the buyer’s agent fee.

Here’s a quick breakdown of key considerations for buyers considering Door Real Estate:

  • You could get up to $1,500 back at closing. This is known as a commission rebate, and is common among discount brokerages and traditional agents alike — learn more here.
  • Door will send you daily MLS alerts about new listings, price changes, and trends in your market — this is also a common offering.
  • Door does not require buyers to sign an exclusive agreement. Again, this is almost always the case when you work with any brokerage or traditional realtor.

Door Real Estate locations

Though initially launched and headquartered in Dallas, TX, as of April 20, 2020, Door is now licensed and available in 10 U.S. markets.

CaliforniaOklahoma
ColoradoOregon
FloridaPennsylvania
GeorgiaTennessee
MassachusettsTexas

Compare Door.com with top alternatives

Door’s full-service, flat-fee model and positive reviews definitely makes it worth considering if you’re A) looking for commission savings and B) are looking to sell or buy in one of the markets it operates in.

That said, it’s always smart to evaluate several different services and/or home selling approaches before making a final decision.

To help you compare your options, we’ve compiled some basic info on similar companies that offer discounted and flat commission rates. We recommend reading the full reviews, via the links below, and reaching out to these companies directly to learn more.

BrokerageListing feeBuyer rebate*
Door.com (back to top)Flat $5,000Up to $1,500
Clever Real Estate1% — $3,000 flat fee for homes under $350,000Up to 1% of purchase price
Redfin1-1.5% — minimum fees vary by marketAverage $1,500
REX Real Estate2% — $9,000 min fee for homes under $450,001-1.5% (only if buying a non-REX home)
Redefy$3,500N/A

*In states where buyer rebates are legal.

>> LEARN more about discount real estate brokers here.

Additional resources

Before you choose to list with a discount brokerage, you may want to evaluate some other home selling approaches. The resources below will help you understand some alternative options so you can make a more informed decision.

Next steps: Get advice from a real estate expert

If you’re trying to determine the best way to sell your home — or buy a new one — Clever can help!

Our fully Licensed Concierge Team is here to answer your questions and offer free, objective advice on how to proceed, based on your unique situation and goals.

Give us a call at 1-833-2-CLEVER or enter your basic info below to get started.

Talk to a licensed real estate expert!

Tell us what you're looking for, we'll get back to you with free advice.

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