CapCenter
Overall rating
| Customer score |
5.0 |
|---|---|
| Pricing |
3.6 |
| Services |
4.7 |
| Track record |
5.0 |
CapCenter is a regional low commission real estate brokerage that’s available statewide in VA, MD, SC, and DC. It's based in Glen Allen, Virginia and has been in business for at least 16 years.
Highlights
- 97% of 2,646 reviewers would likely recommend to others.
- Excellent 4.9 average rating across 2,646 reviews.
- Saves ~$6,017 on average compared to a traditional agent in same markets.
- Fee includes most expected services and support, plus several non-standard services
- Speaks Spanish.
Where CapCenter is available
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Overall rating for CapCenter
Our expert take:
We strongly recommend considering CapCenter if you're looking for a full-service support discount real estate brokerage. It received excellent scores for customer satisfaction, sales performance, and services & support.
CUSTOMER SCORE CapCenter's Customer Score is 5.0 out of 5.0 (Limited Data), which is in the top 1% compared to 9 similar companies where it's available and top 1% nationwide. OVERALL RATING Lifetime average rating is 4.9, based on 2 reviews. The total review count falls below our minimum reliability floor of 20 reviews, so the 4.9 average rating may not be a reliable service quality indicator (easily skewed by outliers). RECENCY We consider this review data very fresh. 204 reviews (8% of all reviews) were posted in the past 6 months. The median review age is well below our "freshness" threshold of 12 months. COMPLAINTS Complaint rate is very low; only a small share of reviews (1–2 star) are complaints, well within our comfort thresholds. 3 complaints were posted in the past 6 months. TREND The company's recent average rating (4.9) is nearly identical to its all-time average (4.9), showing stability over time. INTERPRETATION There's insufficient verified data available to assess current service quality with confidence.
CapCenter has a 3.6 pricing and fees score. This suggests mediocre pricing and potential savings compared to other discount brands in the same markets. It also offers additional savings through sell-and-buy discounts.
| Fee type | Percent (no min) |
| Listing fee % | 1.5% |
| Sell and buy savings | Yes |
| Buyer rebate | None identified |
| Transaction coordination fee | None identified |
CapCenter has a 4.7 services and support score, which is very strong relative to similar discount brokerages. It provides most of what we expect from a full-service brokerage — including a dedicated agent, in-person representation, MLS syndication, and pricing assistance. It also offers non-standard features like digital marketing and staging assistance, which can help listings stand out.
| Dedicated agent | |
| In-person representation | |
| MLS listing & syndication | |
| CMA & pricing strategy | |
| Professional photography | |
| Offers & negotiating assistance | |
| Paperwork & contract support | |
| Closing support | |
| House showing coordination | |
| Yard sign | |
| Lockbox for door | |
| Digital marketing | |
| Social media advertising | |
| Virtual tours | |
| Drone photography | |
| Digital floorplans | |
| Staging assistance | |
| Print marketing | |
| Open house hosting | |
| Buyer showing attendance |
CapCenter has an excellent 5.0 track record score (top 15% compared to similar companies). We were able to verify activity dating back at least 16 years, which is about 8 years longer than the typical discount real estate broker. CapCenter has had very consistent new activity each month over its lifespan, a strong signal that it’s a stable and legitimate operation.
CapCenter vs. similar discount real estate brokerages
Customer reviews for CapCenter
Rating summary
| Rating | Total reviews | |
|---|---|---|
| Overall | 4.9 | 2,646 |
| TrustPilot | 4.8 | 874 |
| Zillow | 5.0 | 1,272 |
| 4.7 | 475 | |
| Yelp | 4.2 | 25 |
Rating breakdown
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Methodology
Clever reviews and rates discount real estate brokers across the U.S. based on four key factors: customer experience, pricing, services, and track record.
Each company’s score reflects a combination of quantitative data (like review trends and pricing structure) and verified service information. We independently assess how well a company delivers value, support, and savings compared to other full-service brokerages in the same market.
Our scoring model weights each factor based on its importance:
- Customer Experience (35%) — Do past clients recommend the company? Are recent reviews positive and consistent?
- Pricing & Fees (30%) — How much does the service cost relative to other brokers? Are there rebates or discounts?
- Services & Support (20%) — Does the company offer the same level of service as a traditional agent? Any extras?
- Track Record (15%) — How long has the company been active, and how steady is their review activity over time?
We regularly update our data and rankings to reflect the most recent information, helping you find the best mix of support and savings for your needs.