Crye-Leike Real Estate Review: Is it Worth It?

Steven Porrello

By 

Steven Porrello

January 4th, 2023
Updated January 4th, 2023

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Crye-Leike Real Estate Review

Overall rating | Customer experience | Agent quality | Brand visibility and reach | Service value | Locations | Methodology

✍️ Why trust us: We strive to provide objective recommendations and advice. Learn more about how we research.

Crye-Leike is a full-service brokerage based in Memphis, Tennessee. Known for its quality service and high sales, Crye-Leike has built a solid reputation and earned a place as one of the top brokerages in the U.S.

Crye-Leike may seem like a solid choice if you live in one of the nine U.S. states or territories where it operates. But how does Crye-Leike stack up against competitors, and will its agents give you the best service?

Bottom line: Do we recommend Crye-Leike Real Estate Services?

⭐️ Crye-Leike: Overall score

4.18

4.5

4.0

4.0

4.25

Ratings based on 1–5 scale, with 5 being the best

We found Crye-Leike to be trustworthy and professional, but it may not offer the best value for every buyer and seller.

What we really liked about Crye-Leike was its network. Not only does it have nearly 3,000 licensed agents and 95 offices, but its international referral system could contact you with overseas buyers from 65 countries.

Agents who contract or work for Crye-Leike seem of decent quality and have generally positive reviews.

We don’t recommend you sign with Crye-Leike before interviewing your agent thoroughly. Ideally, interview two to three agents from different brokerages before deciding if one is the right fit for you.

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Crye-Leike Real Estate Services: Our in-depth breakdown

Reputation and customer experience

📊 Our rating: 4.5/5


  • No major red flags

  • Generally positive third-party reviews

  • Mixed reactions to different offices on BBB

After compiling reviews across 19 offices, we found that roughly 9 out 10 people who worked with Crye-Leike had a good experience. We ran 282 reviews through a program that identifies emotional language, and here were some common themes we found:



🟢 Top positive themes

🔴 Top negative themes

  • Experience

  • Trust

  • Quality

  • Fees

  • Professionalism

  • Inefficiency

The sentiments leaned heavily positive, even though review sites often attract disgruntled clients more so than satisfied ones.

Crye-Leike has lots of profiles on the Better Business Bureau, each with varying scores. For instance, we found one office had five total complaints in the past three years, whereas others had none. For the best insights, look for your local office's BBB profile.

Agent quality

📊 Our rating: 4.0/5


  • Decent agent quality overall

  • Double the average years experience

  • Lower than sales volume per agent

Crye-Leike has a large team of agents: 2,966 licensed professionals, according to Real Trends. Together they completed 25,781 transactions in 2021 and brought in more than $7 billion, both impressive numbers.

Individual agents at Crye-Leike have less impressive stats. Based on 29 agents who posted experience to Realtor.com, we found the average agent had 15.6 years of experience — that’s almost double the industry standard. However, in 2021, agents completed an average of 8.7 transactions (much lower than the typical 12).

Without a doubt, there are agents at Crye-Leike whose numbers are higher (and lower) than these. That’s why it’s crucial to look past the brokerage’s bigger numbers and interview agents on an individual basis. Ask them for their sales numbers, professional experience, and references from past clients.

Brand reach and visibility

📊 Our rating: 4.25/5


  • Weaker web traffic than expected

  • Massive presence in 9 states and territories

When we analyzed Crye-Leike’s brand reach and visibility, we were only slightly impressed.

Every month, 13,000 people search “crye leike” and other branded terms on Google. In addition, its website gets over 69,200 visits every month. These numbers are on par with brokerages that are smaller and more localized than Crye-Leike, so we would expect a brokerage of this size to have more visibility online.

That said, the company does have a strong network of agents and offices. Right now, they have around 159,586 active listings across 95 offices. Though they’re based in Tennessee, they can help buyers and sellers in the following states and territories:

Service value

📊 Our rating: 4.5/5


  • Good value for the price

  • Standard services with some handy extras

All in all, Crye-Leike seems like a good value. As a full-service brokerage, it offers all the services you would expect from a traditional real estate brokerage, such as help with pricing, listing and marketing your home, scheduling home tours, negotiating with buyers, and managing sales contracts.

It also has an extensive referral system, which spans over 65 countries and 4,000 other real estate companies. It also offers clients a 24-hour recorded property information line to make it easy for potential buyers to source information on listings they see.

Since Crye-Leike doesn’t appear to be a discount brokerage, you can expect to pay full commission, which can be up to 6% of your home’s sale price. For a rough estimate of what you could be paying locally, here are the state averages where Crye-Leike operates:





State

Avg. listing fee

Avg. total commission

Avg. cost*

Alabama

2.72%

5.44%

$11,900

Arkansas

2.72%

5.44%

$10,400

Florida

2.70%

5.40%

$21,900

Georgia

2.87%

5.76%

$18,700

Kentucky

2.72%

5.44%

$11,300

Mississippi

2.72%

5.44%

$9,400

Oklahoma

2.76%

5.59%

$10,700

Tennessee

2.72%

5.44%

$16,900

* Based on each state's median home price from Zillow

» MORE: Average Commission Rates Across the U.S. 2022


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Additional info about Crye-Leike Real Estate Services

General contact info (corporate office)

📍 Address

6525 Quail Hollow Road

Memphis, TN 38120

☎️ Phone

(866) 310-3102

📱 Social media

Crye-Leike local offices and contact information

Crye-Leike provides a helpful search tool to filter through their dozens of offices. We've also listed the locations that get the most search on Google, indicating they're probably popular or in a highly populated area.



Office location

Phone number

Memphis - East

585 South Perkins

Memphis, TN 38117

(901) 766-9004

Memphis - Midtown

1715 Union Ave.

Memphis, TN 38104

(901) 276-8800

Memphis - Quail Hollow

6525 Quail Hollow Road

Memphis, TN 38120

(901) 756-8900

Memphis - Southeast

6705 Winchester Road

Memphis, TN 38115

(901) 260-5844

Chattanooga - Downtown

1201 Market St.

Chattanooga, TN 37402

(423) 756-0771

Chattanooga - East Brainerd

1510 Gunbarrel Road

Chattanooga, TN 37421

(423) 892-1515

Cleveland

4627 N Lee Hwy.

Cleveland, TN 37312

(423) 473-9545

Little Rock - Financial Centre

11600 Kanis Road

Little Rock, AR 72211

(501) 978-0978

North Little Rock

3400 John F. Kennedy Blvd.

North Little Rock, AR 72116

(501) 975-2100

Germantown - Forest Hill Irene

3030 Forest Hill Irene

Germantown, TN 38138

(901) 757-2500

Germantown - Poplar

7700 Poplar Ave.

Germantown, TN 38138

(901) 754-0800

Huntsville - South Parkway

809 Shoney Drive

Huntsville, AL 35801

(256) 650-0022

Other Crye-Leike services

This review is focused on Crye-Leike's core real estate agent service. We’ve listed its other services (mortgage, title, insurance, etc.) and links to their respective websites below.

Make sure you shop around to get the best fit and value. Don’t go with a Crye-Leike service just because of the convenience!

Next steps: Start interviewing agents!

Interview multiple agents (ideally two to three) to ensure you get the best fit and value. Remember: always hire the agent, not the brand. When you’re ready to start searching, check out our guide on how to choose the right real estate agent. Clever’s free agent-matching service makes agent shopping fast and easy, and it can save you money.

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  • Sellers get a pre-negotiated discount on listing fees (avg. seller savings is $9,600.)
  • Buyers can get a rebate after closing

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Rating methodology

We evaluate brokerages based on four core criteria we think will help readers make informed decisions. We broke those criteria down into discrete metrics so we could make the score as objective as possible. Here’s a quick breakdown of that criteria and methodology:

Do most people who work with this brokerage have a generally positive experience? Are there any red flags?

What we looked at:

  • Average customer ratings across various third-party review sites, like Zillow, Realtor.com, and Google

  • The content of those reviews, via sentiment analysis tools and manual reading, to pull out key positive and negative themes and summarize key risks and benefits

  • The Better Business Bureau profile for formal complaints

How strong is the agent team? What are the chances of ending up with a solid realtor that will meet different needs, preferences, and availability?

What we looked at:

  • Total number of agents vs. offices to gauge how wide the selection is

  • Average experience of the entire team, based on public agent data on sites like Realtor.com and Zillow

  • Average annual transactions per agent, sourced from RealTrends or brokerage-provided data, compared with the industry average

How much "brand power" does this brokerage have? Does it increase awareness and get more eyes on your listings, more showings, or quicker offers?

What we looked at:

  • Social media presence across all major consumer-facing social platforms (Facebook, Twitter, and Instagram)

  • Online audience size through web traffic volume and monthly Google searches for the brand name

  • Marketing reach, like listings on all major MLSs and populator listing sites like Zillow and Realtor.com

How does the brokerage compare with other conventional brokerages? How does it compare with the market rates for commission (~3% listing fees)? Are you getting too little, the right amount, or more service for the tentative fee?

What we looked at:

What we consider "full service" for a real estate brokerage:

  • Professional home valuation

  • Advice on how to stage your home

  • High-quality professional photography

  • Listing on a multiple listing service (MLS) and home-buying websites

  • Open house management

  • Negotiation

  • Assistance with paperwork

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