Connect Home Buyers: Review & Ratings (November 2026)
Written by Jamie Ayers
+2 others
Edited by Andrew Whytock
Reviewed by Ben Mizes
Connect Home Buyers
Connect Home Buyers’ overall score is mixed. It has positive customer ratings from a modest review record, along with strong business credentials.
Overall score
At a glance
- Profile status
- Claimed
- Avg rating
- 4.7 (27 reviews)
- BBB status
- Not accredited, A+
- Founded in
- 2017
About
Connect Home Buyers is a Kalamazoo, MI, cash buyer specializing in inherited homes and probate properties. It says it buys directly and works with investor partners, who must view the property before buying.
Read the full bioOffers & terms
- Buys:
- Any condition
- Terms:
- As-is Covers closing costs Fast closing Cleanout services
- Situations:
- Divorce Relocation Downsizing Inheritance
Score breakdown
Review explorer
Is Connect Home Buyers legit?
Evidence supports a business presence. Connect Home Buyers appears to be a legitimate, established business based on the verification checks we could complete. However, we found limited recent third-party activity, so we can’t confirm how active the company is right now.
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Company bio
Connect Home Buyers is a cash buyer specializing in inherited homes and probate properties. It's based in Kalamazoo, Michigan, and buys in markets across nine states. Brett Riggins and his wife, Arin, own the business and founded it in 2017. The website says both attended Western Michigan University and rehabbed four homes in the company's first year.
Connect says it buys homes directly and also works with investor partners, who must view the property before purchasing. On a sale to Connect, you can skip repairs, cleaning, closing costs, and removing unwanted items. You choose your closing date; the company reports an average closing time of 21 days.
Offers & terms
- Condition(s)
- Any condition
- Terms & perks
- As-is Covers closing costs Fast closings Cleanout services Flexible closing
- Seller situations
Where they buy
Choose a market to compare cash home buyers near you.
Ownership
- Owners
- Brett Riggins · Brett A. Riggins
- Founder
- Arin Riggins
- Founded
- 2017
- Ownership
- Family-owned Woman-owned
Operations
- Business type
- Buyer network
- Business model
- Investor network · Direct purchase
- Ownership structure
- Independent operator
- Operating scale
- Statewide in 8 states + local areas
Contact
- Website
- connecthomebuyers.com
- Phone
- (269) 359-7111
- Contact address
- 2423 Parkview Ave. Apt D Kalamazoo, MI 49008
Our ratings & analysis
Overall score
Connect Home Buyers has no reviews in the past 6 months, with none in the past 12 months either. Its established record averages 4.7 stars across 27 ratings; strong credibility signals, including a BBB profile with an A+ rating and substantial website disclosures, add support. The positive history offers little insight into customer experience today; the quiet review record does not establish that the company has stopped buying homes.
Connect Home Buyers vs. similar cash buyers
Swipe to compare
| Metric |
This company
|
|||
|---|---|---|---|---|
| Overall score | 79 | 78 | 74 | 69 |
| Avg rating | ||||
| Recent activity | None | Medium | None | None |
| Founded | 2017 | 2018 | — | 2021 |
| BBB status | Not accredited, A+ | Accredited, A+ | Not available in our data | Not available in our data |
| Coverage | Multi-state | Multi-state | Multi-state | Statewide |
| Company page | Visit website | Read review | Read review | Read review |
Customer experience
Connect Home Buyers has a generally positive customer experience profile. Its lifetime feedback was mostly positive, backed by a moderate review record. No new ratings were available in the latest 6 months to assess current experiences. Its Customer Experience score of 85/100 does not have a sufficiently large comparable-company group for a reliable rank.
Lifetime ratings. Lifetime feedback was mostly positive: 27 rated reviews averaged 4.7/5, with 25 five-star ratings and 2 one-star ratings. Reviews dated back to 2018. Our methodology adjusts small rating samples toward the typical company rating, then maps the adjusted rating to a score and applies a small review-depth deduction that decreases as the record grows. Volume credit grows with every rating, with an additional small adjustment that grows fastest over the first few hundred ratings and then slows. It strengthens the distance from the neutral, sample-adjusted 4.5-star signal; this record received a 0.13% adjustment to that signal. This added 0.02 score points before the depth deduction and confidence limit. The confidence limit also constrained the score.
Recent ratings. No new ratings appeared over the latest 12, 6 or 3 months, through October 3, 2026. There was no recent rating evidence to assess.
Rating trends. We did not have enough comparable lifetime and recent rating data to assess a trend.
Common themes. Honesty and transparency led the feedback, appearing in 5 of 10 detailed customer reviews (50%). Reviews could mention multiple themes.
Review relevance. We classified 12 of 27 reviews (44%) as relevant to consumer experiences with the company. Another 6 concerned another business, business partners, initial contacts without reported outcomes and property buyers. The remaining 9 reviews had too little text to analyze. All 27 star ratings remained in the lifetime rating record.
Recent activity
Company activity · As of October 3, 2026 — our latest collection date.
Connect Home Buyers has documented business activity, but its recent review record is quiet. Its records include a claimed directory profile. The main limit is the absence of new reviews over the past 6 months. A reliable Activity rank among similar companies is unavailable.
Recent review volume. The recent review record is quiet, with no new reviews over the latest 6 months. We counted 0 reviews over 12 months, 0 over 6 months and 0 over 3 months. A reliable recent-volume comparison with similar companies is unavailable.
Recent review pace. No new reviews appeared over the latest 6 months, so we leave its pace classification unassessed. Its 6- and 3-month rates were 0× its lifetime average pace, compared with 0× over 12 months. Recent rates averaged 0 reviews per month over 6 months, 0 over 3 months and 0 over 12 months, versus a lifetime average of 0.3. The record contains 27 reviews dating back to 2018.
Review freshness. The review record lacks recent feedback. Its latest review on file was March 21, 2025 — more than 1 year old as of our last data refresh. No reviews appeared within the last 6 months, and the average review age was about 6 years.
Other business activity. Connect Home Buyers claimed its directory profile. We have no completed enhanced screening, business interview, or reviewed purchase figure on file.
Credibility signals
Connect Home Buyers has a very strong credibility profile. We identified the company’s leadership, business structure, and buying model, supported by a broad online presence. The company reports operating since 2017 on its website. We have 8 years of documented review history. The main limit on its score was website depth and transparency. We identified 1 relevant complaint, but it did not result in a deduction.
Verification. We identified Google, BBB, and Yelp profiles. The BBB records we reviewed list the profile as not accredited. They list an A+ rating. Its Google Business Profile was verified. Connect Home Buyers claimed its directory profile but has not completed enhanced screening with our team.
Website assessment. The website was accessible when checked on September 29, 2026. The website scored 95/100 for depth and transparency. It includes company background, team information, buying and service information, the process and terms, and customer testimonials or work examples.
Business details. Its website names Brett Riggins as founder and mentions Arin Riggins in its company background; the BBB information we reviewed names Brett A. Riggins as owner. BBB lists the business as an LLC. Its website identifies it as a direct buyer. The business information we reviewed also describes buyer referrals. BBB lists Connect Home Buyers, LLC as an alternate business name.
Track record. Connect Home Buyers reports operating since 2017 on its website. BBB lists May 12, 2017 as its business-start date, August 29, 2017 as its incorporation date, and September 28, 2017 as its profile-opening date. Reviews on file date back to June 7, 2018. Reviews appear in 17 of the 101 months covered by our records. Review activity is intermittent.
Complaints and red flags. We identified 1 relevant complaint in a Google review. Seller reports cancellation after 2.5 weeks for undisclosed investor approval and unexpected wholesale dependency. The company says another buyer was discussed and the seller ultimately moved. The contract and investor-approval disclosures are unavailable. This account remains unverified.
Verification checklist
4 of 5 baseline checks are supported by the evidence in our records.
Baseline checks
- Business identity: Confirmed through Google Business Profile and BBB profile
- Current business presence: Website accessible at last check; published phone number
- Public feedback: 27 accepted third-party reviews
- Established public history: Accepted review activity since 2018
- Recent activity: Latest recorded review: about 2 years before collection
Additional verification
- BBB status: A+
Company-provided information
- Claimed profile: The company claimed this profile
These checks establish a business presence, not the quality of customer experience. Before moving forward, confirm that the company is currently buying in your market and request recent proof of funds.
Review explorer: Connect Home Buyers
What reviewers say
Notable findings
- 5 of 10 analyzed reviews (50%) mention honesty, about 2x the typical rate for similar cash investors.
Reviews analyzed
27 public reviews
− 15 too short, irrelevant, or duplicate
− 2 relevant, but too general
10 detailed reviews with clear themes
Excluded: 6 outside the seller experience (e.g., a different company, home buyers); 9 with too little text to assess.
Review themes
Positive feedback
5 reviews praise honesty, transparency, or following through on promises.
Next steps if you’re considering Connect Home Buyers
Even with a well-supported company record, the quality of an individual offer comes down to its price, terms, and the entity responsible for closing.
-
Get the complete offer in writing
Confirm the purchase price, closing date, seller-paid costs, inspection or cancellation rights, and whether the contract can be assigned to another buyer.
-
Verify who is buying your home
Confirm the legal business name, request proof of funds, and identify the title or closing company. If the brand has multiple offices, verify which office or entity is responsible for your offer.
-
Compare the likely net proceeds
Request at least 2 cash offers when possible. If time allows, compare them with an estimate of what you could net from an as-is listing after fees, repairs, and carrying costs.
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Related guides and resources
How we researched and scored this company
Methodology
We research each company using its website, business profiles, and third-party customer reviews. We use company sources to understand its services and terms, and distinguish those claims from independent evidence. When available, we also draw on interviews with company representatives and sellers, and relevant public records.
When there is enough evidence, we calculate an overall score out of 100 using 3 categories:
- Customer experience (67.5%) reflects customer satisfaction, based primarily on average customer ratings and the number of reviews supporting them.
- Recent activity (20%) reflects recent review volume, how recently the company received a review, and how its recent review pace compares with its history. Reviews are a signal of activity, not a count of completed home purchases.
- Credibility (12.5%) considers business verification, website transparency, public engagement, and documented operating history.
Use the company or location identified on this page when interpreting the evidence. A broader company record may not describe every local office. Review history is separate from the company’s founding date.
Limited evidence can restrict what we can assess. A company may appear without a score, and a small review sample may not represent a typical seller’s experience. Scores summarize the evidence available to us; they do not predict an offer price or guarantee a sale or service quality.
Sources
- Company website, website information up to date as of September 2, 2026; website content analysis completed September 3, 2026.
- Better Business Bureau, profile information up to date as of September 3, 2026; complaint data up to date as of September 3, 2026.
- Google, profile information up to date as of September 2, 2026; review data up to date as of May 27, 2026; reviews checked for updates on October 3, 2026 (no new reviews).
- Yelp, review data partially collected on May 27, 2026; reviews checked for updates on October 3, 2026 (no new reviews).