Heartwise Home Buyers: Review & Ratings (November 2026)
Written by Jamie Ayers
+2 others
Edited by Andrew Whytock
Reviewed by Ben Mizes
Heartwise Home Buyers
Heartwise Home Buyers earns a mixed overall score. Its customer record is uneven, even with strong business credentials.
Overall score
#43 of 67 similar
At a glance
- Profile status
- Verified
- Avg rating
- 4.4 (32 reviews)
- BBB status
- Not accredited, B-
- Founded in
- 2014
About
Heartwise Home Buyers buys homes for cash around Cleveland and Akron, OH. It's been in business since 2014 and identifies as family-owned. Sellers can skip repairs and cleaning and choose their closing date.
Read the full bioOffers & terms
- Buys:
- Single-family Any condition
- Terms:
- As-is Covers closing costs 7-day closings Flexible closing
- Situations:
- Divorce Death in family Probate Foreclosure
Score breakdown
Review explorer
Is Heartwise Home Buyers legit?
Yes — our research suggests Heartwise Home Buyers is a legitimate business. We found matched BBB and Google business profiles, 32 third-party reviews and review activity within the past year.
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Company bio
Heartwise Home Buyers buys homes for cash around Cleveland and Akron, OH. It's been in business since 2014 and identifies as family-owned. Isaac Rowe and Samuel Rowe own the company. Isaac says he has 14 years of real estate experience and now focuses on investing in Northeast Ohio and restoring homes. His family has lived in Northeast Ohio for several generations. Sellers don't need to repair or clean the house, and there are no fees or commissions. The company covers closing costs and lets sellers choose their closing date.
Offers & terms
- Property type(s)
- Single-family
- Condition(s)
- Any condition
- Terms & perks
- As-is Covers closing costs 7-day closings Flexible closing
- Seller situations
Where they buy
Choose a market to compare cash home buyers near you.
Ownership
- Owners
- Isaac Rowe · Samuel Rowe
- Founded
- 2014
- Ownership
- Family-owned
Operations
- Business type
- Cash home buyer
- Business model
- Wholesaler · Direct purchase
- Ownership structure
- Independent operator
- Operating scale
- Cleveland & Akron
Contact
- Website
- heartwisehomebuyers.com
- Phone
- (440) 644-4048
- Contact address
- 19220 Lorain Rd Suite 201, Fairview Park, OH 44126
Our ratings & analysis
Overall score
#43 of 67 similar
Heartwise Home Buyers has a solid overall score. It ranks 43rd out of the 67 Ohio cash home buyers we’ve scored. Its lifetime average is 4.4 stars across 32 ratings, with a mix of positive and poor feedback. Recent review activity is limited, with only 3 reviews in the past 6 months. That’s too little feedback to establish a recent rating trend. Its strong business credentials include detailed business information on its website.
Heartwise Home Buyers vs. similar cash buyers
Swipe to compare
| Metric |
This company
|
|||
|---|---|---|---|---|
| Overall score | 75 | 92 | 91 | 90 |
| Avg rating | ||||
| Recent activity | Medium | High | High | High |
| Founded | 2014 | 2014 | 2011 | 2004 |
| BBB status | Not accredited, B- | Accredited, A+ | Not accredited, A+ | Accredited, A+ |
| Coverage | Regional | Regional | Local | Regional |
| Company page | Visit website | Read review | Read review | Read review |
Customer experience
Bottom 50% in OH
Heartwise Home Buyers has a generally positive customer experience profile. Its lifetime feedback was mostly positive, backed by a moderate review record. The latest 3 months contained 1 5-star rating — just 1 rating, too few to establish a sustained trend. Its Customer Experience score of 74/100 places it below the middle of comparable cash buyers serving multiple markets.
Lifetime ratings. Lifetime feedback was mostly positive: 32 rated reviews averaged 4.4/5, with 27 five-star ratings and 4 one-star ratings. Reviews dated back to 2020. Our methodology adjusts small rating samples toward the typical company rating, then maps the adjusted rating to a score and applies a small review-depth deduction that decreases as the record grows. Volume credit grows with every rating, with an additional small adjustment that grows fastest over the first few hundred ratings and then slows. It strengthens the distance from the neutral, sample-adjusted 4.5-star signal; this record received a 0.15% adjustment to that signal. This added 0.01 score points before the depth deduction and confidence limit.
Recent ratings. The latest 12 months contained 9 ratings averaging 5.0/5. The latest 6 months contained 3 5-star ratings. The latest 3 months contained 1 5-star rating, through October 21, 2026.
Rating trends. Ratings improved. The 3-month average rose from 4.44 lifetime to 5.00 — up 0.56 stars, or 12.7%. The five-star share rose from 84.4% to 100.0%, up 15.6 percentage points. The recent sample contained just 1 five-star rating. It was too small to establish a lasting improvement.
Common themes. A smooth process led the feedback, appearing in 9 of 20 detailed customer reviews (45%), followed by fast closings in 8 (40%) and good communication in 6 (30%). Other common themes included fair pricing in 5 (25%). Reviews could mention multiple themes.
Review relevance. We classified 24 of 32 reviews (75%) as relevant to the home-selling experience. Another 1 concerned initial contacts without reported outcomes and 1 concerned property buyers. The remaining 6 reviews had too little text to analyze. All 32 star ratings remained in the lifetime rating record.
Recent activity
Top 50% in OH
Company activity · As of October 21, 2026 — our latest collection date.
Heartwise Home Buyers has recent review activity. The sparse recent review record limits the pace assessment. Its 6-month review volume is higher than similar companies. We lack direct business-activity data, including purchase figures. Its Activity score of 69/100 places it around the top 47% of comparable cash buyers serving multiple markets.
Recent review volume. 12-month and 6-month counts are higher than the median for similar companies; 3-month counts are equal to the median for similar companies. We counted 9 reviews over 12 months, 3 over 6 months and 1 over 3 months. Similar companies had median counts of 5, 2, and 1, respectively.
Recent review pace. Its recent review rate is above its lifetime average, but the recent record is too sparse for a formal pace classification. Its 6-month rate was 1.1× its lifetime average pace, compared with 0.8× over 3 months and 1.7× over 12 months. Recent rates averaged 0.5 reviews per month over 6 months, 0.3 over 3 months and 0.8 over 12 months, versus a lifetime average of 0.4. The record contains 32 reviews dating back to 2020. A few reviews can noticeably change the recent pace.
Review freshness. Its latest review on file was July 23, 2026 — about 3 months old as of our last data refresh. 9% of all reviews appeared within the last 6 months, and the average review age was about 2.5 years.
Other business activity. We have no claimed directory profile, completed enhanced screening, business interview, or reviewed purchase figure on file.
Credibility signals
Top 25% in OH
Heartwise Home Buyers has a strong credibility profile (#12 of 67 in OH). We identified the company’s leadership, business structure, and buying model, supported by a broad online presence. BBB lists 2014 as the business-start year. We have 5 years of documented review history. The main limit on its score was website depth and transparency. We identified 1 relevant complaint, but it did not result in a deduction.
Verification. We identified Google, BBB, and Facebook profiles. The BBB records we reviewed list the profile as not accredited. They list a B- rating. Its Google Business Profile was verified. Heartwise Home Buyers has not claimed its directory profile or completed enhanced screening with our team.
Website assessment. The website was accessible when checked on September 29, 2026. The website scored 90/100 for depth and transparency. It includes team information, buying and service information, the process and terms, and customer testimonials or work examples.
Business details. We identified Isaac Rowe as the company’s owner. The BBB records we reviewed identify Samuel Rowe as co-owner. BBB lists the business as an LLC. Its website identifies it as a direct buyer. BBB lists Mondello Investment Group LLC as an alternate business name.
Track record. BBB lists May 14, 2014 as its business-start date, September 22, 2015 as its incorporation date, and October 15, 2021 as its profile-opening date. Reviews on file date back to November 20, 2020. Reviews appear in 16 of the 72 months covered by our records. Review activity is intermittent.
Complaints and red flags. We identified 1 relevant complaint. A seller alleges direct-buyer assurances conflicted with visits from potential end-buyers, despite rejecting a wholesale sale. The contract and original inspection communications were unavailable. This account remains unverified.
Verification checklist
5 of 5 baseline checks are supported by the evidence in our records.
Baseline checks
- Business identity: Confirmed through Google Business Profile and BBB profile
- Current business presence: Website accessible at last check; published phone number
- Public feedback: 32 accepted third-party reviews
- Established public history: Accepted review activity since 2020
- Recent activity: 9 reviews in the recorded 12-month window; latest 2 months before collection
Additional verification
- BBB status: B-
Meeting these baseline checks is not a guarantee of current availability or a particular experience or transaction outcome. Compare offers, read reviews, and have a professional review any offers and contracts before moving forward.
Review explorer: Heartwise Home Buyers
What reviewers say
Notable findings
- 9 of 20 analyzed reviews (45%) mention smooth process.
Reviews analyzed
32 public reviews
− 8 too short, irrelevant, or duplicate
− 4 relevant, but too general
20 detailed reviews with clear themes
Excluded: 2 outside the seller experience (e.g., home buyers); 6 with too little text to assess.
Review themes
Positive feedback
9 reviews describe the process as easy, smooth, or straightforward.
8 reviews mention a fast or on-schedule closing.
6 reviews praise communication or being kept informed.
5 reviews say the offer or overall deal felt fair.
Next steps if you’re considering Heartwise Home Buyers
Even with a well-supported company record, the quality of an individual offer comes down to its price, terms, and the entity responsible for closing.
-
Get the complete offer in writing
Confirm the purchase price, closing date, seller-paid costs, inspection or cancellation rights, and whether the contract can be assigned to another buyer.
-
Verify who is buying your home
Confirm the legal business name, request proof of funds, and identify the title or closing company. If the brand has multiple offices, verify which office or entity is responsible for your offer.
-
Compare the likely net proceeds
Request at least 2 cash offers when possible. If time allows, compare them with an estimate of what you could net from an as-is listing after fees, repairs, and carrying costs.
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Related guides and resources
How we researched and scored this company
Methodology
We research each company using its website, business profiles, and third-party customer reviews. We use company sources to understand its services and terms, and distinguish those claims from independent evidence. When available, we also draw on interviews with company representatives and sellers, and relevant public records.
When there is enough evidence, we calculate an overall score out of 100 using 3 categories:
- Customer experience (67.5%) reflects customer satisfaction, based primarily on average customer ratings and the number of reviews supporting them.
- Recent activity (20%) reflects recent review volume, how recently the company received a review, and how its recent review pace compares with its history. Reviews are a signal of activity, not a count of completed home purchases.
- Credibility (12.5%) considers business verification, website transparency, public engagement, and documented operating history.
Use the company or location identified on this page when interpreting the evidence. A broader company record may not describe every local office. Review history is separate from the company’s founding date.
Limited evidence can restrict what we can assess. A company may appear without a score, and a small review sample may not represent a typical seller’s experience. Scores summarize the evidence available to us; they do not predict an offer price or guarantee a sale or service quality.
Sources
- Company website, website information up to date as of September 2, 2026; website content analysis completed September 2, 2026.
- Better Business Bureau, profile information up to date as of September 3, 2026; complaint data up to date as of September 3, 2026.
- Google, profile information up to date as of October 21, 2026; review data partially collected on August 17, 2026; reviews checked for updates on October 21, 2026 (no new reviews).