Xome Reviews (2024): Is Xome's Auction Platform Worth It?

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By Jared Lindstrom Updated June 4, 2024
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Edited by Katy Byrom

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Xome (pronounced zome) is an online real estate auction platform for residential and commercial properties, foreclosures, short sales, and more.

When a seller lists their property on Xome's platform, they get a free MLS listing and the services of a Xome real estate agent to help them market and auction off their home. Buyers can browse Xome's exclusive marketplace, register for Xome’s timed auction events, and place bids on the properties they like.

Though Xome claims its platform makes selling and buying easier, the site’s unconventional fees and conditions limit the potential for successful sales.

On Xome, buyers are responsible for paying a 5% Buyer's Premium on top of their winning bids and may have to compete with artificially high bids from the platform itself, which reviews indicate can be a putoff to legitimate investors.

Our Xome rating

⭐️ Xome: Overall score3.3/5 🔴
Service quality3.5/5 🟡
Offer quality3.5/5 🟡
Fees3.5/5 🟡
Customer reviews3.0/5 🔴
Credibility3.0/5 🔴
Show more
Ratings based on 1–5 scale, with 5 being the best. Learn more about our methodology.

Is Xome worth it?

Pros

  • No fees or commissions for sellers
  • Easy-to-use auction platform for sellers
  • Sellers can set their own minimum sale price
  • Syndication to Zillow and Trulia

Cons

  • Lower customer ratings than that of competitors
  • Xome bids against its buyers, resulting in unethically inflated prices
  • Hefty 5% fee for buyers

Xome offers sellers the opportunity to list for free on its online auction platform, which the company claims puts "your property in front of millions of serious, competitive buyers nationwide." You can set the minimum price you’re willing to accept for your property — called the "reserve price" — and watch buyers compete for your home during the 3–6 day auction period.

The process is simple enough for sellers, but there are some major drawbacks for buyers:

  • Xome auctions are non-binding: Sellers have the right to accept or reject any bid, regardless of an auction’s outcome. They can also send counteroffers to the winning bid or withdraw their property at any time, for any reason.
  • Xome inflates bids: Xome participates in its own auctions on behalf of the seller. The company can bid on properties to "encourage bidding" until bids reach the seller's asking price. These are non-winning bids, and are designed to increase the odds that the seller will receive their asking price.
  • You pay your own realtor commission: If you’re working with a real estate agent, Xome mandates they register for a Xome account and agree to a lower than normal commission of 2% — paid out from your Buyer’s Premium. In most property sales, the seller is responsible for paying the buyer’s agent’s commission

Reviews indicate that the high Buyer's Premium and unconventional auction process — in which Xome bids against registered buyers to drive up sale prices artificially — discourages serious investors from using the platform.

Before listing your house with Xome, we recommend looking into other companies that buy houses for cash and talking to a realtor (preferably from a brokerage offering better-than-average commission rates) to see how much your house could potentially sell for as is. Either option could help you sell your home just as quickly — and potentially for a much higher dollar amount.

You can compare options on your own or through a top-rated offer comparison service like Clever Offers.

Take the guesswork out of selling your house

Get competing offers from leading cash buyers in your area. Plus, get an expert realtor's opinion of what your house is really worth — with non added fees or obligation to move forward.

Get Cash Offers

Xome vs. alternatives

Other cash buyers

Xome doesn’t quite fit the mold when you think of a company that buys houses for cash, though it pays sellers in a similar way: a large lump sum and no added fees. Online bidding platforms are risky, however, so opting for an alternative cash buyer or iBuyer may be a safer bet.

Searching on a cash-buying matching platform like Clever Offers may also get you the highest possible cash offer on your home — without the hassle of listing through a digital realtor and auctioning to the highest bidder.

These highly reviewed cash buyer competitors may give you a more straightforward process and possibly match Xome on price:

Company
Customer Rating
Type
Best for
Offer Rating
Best overall
5.0
3,162 reviews
National cash offer network
Multiple offers, vetted investors
Most competitive
Compare Offers
On listwithclever.com
Fast sales, professional service
4.6
307 reviews
Franchise cash buyer
Fast sales, professional service
Average
Specializing in hard-to-sell properties
4.5
1,996 reviews
Franchise cash buyer
Hard-to-sell properties
Average
Fair offers, hassle-free sales
4.3
3,801 reviews
iBuyer
Fair offers, hassle-free sales
Most competitive
Best overall

Clever Offers

Compare Offers
On listwithclever.com
5.0
3,162 reviews

Customer Rating

5/5

Service Fee

None

Time to Close

Varies

Why We chose it

Pros and cons

Specifics

Clever Offers helps you find and compare offers from leading cash buyers in your area — all with a proven track record of ethical dealings with home sellers. 

Because Clever's network includes local/national investors, iBuyers, and agents with experience listing homes as is, you get a range of offers to choose from — including alternative deal types that deliver a higher payout over time. 

The 5-star rated company gets top marks for helping you make an informed decision without pressuring you to move forward. See our full Clever Offers review.

Pros

  • Multiple competing cash offers
  • Vetted investors with proven success/funding
  • Explore alternate offer types that may fetch a higher price

Cons

  • Legal review of contracts still advised
  • Some deal types have longer timelines
  • Cash offers may still be below market value

Offer Process: After a brief discussion about your property, Clever walks you through your options and reaches out to buyers who can offer a solution. Buyers contact you directly with offers, which you can accept or reject without obligation. Clever provides full support through closing to resolve any concerns or questions. Learn how Clever Offers works.

Closing Timeline: Most cash buyers can close in 1–3 weeks, but will work with you if you need longer. Some deal types may have longer closing timelines.

Fees and Costs: Clever's service is free for sellers - investors pay Clever a small percentage of the final sale price if a deal closes. If you opt to list your house instead, you can save on realtor commissions through Clever's top-rated agent network.

Purchase Criteria: Almost any property is eligible, since Clever works with multiple types of cash buyers.

Locations: Clever Offers is available nationwide, but offer selection may be limited in more rural areas.

Fast sales, professional service

We Buy Houses

Learn More
On listwithclever.com
4.6
307 reviews

Customer Rating

4.6

Service Fee

None

Time to Close

7–14 days+

Why we chose it

Pros and cons

Specifics

We Buy Houses is a solid choice if you need to sell fast or have a home that’s difficult to sell. You don’t need to worry about repairs and can close extremely quickly, sometimes in just a week.

The company has been around since 1997, carefully vets its investors' reputations, and is available in most of the U.S. 

Franchise owners have a high degree of independence when it comes to the types of offers they can make. While the customer experience may vary between locations, most offices maintain above-average ratings. See our full We Buy Houses review.

Pros

  • Fast offers (24–48 hours) and closings (7-14 days)
  • No commissions, fees, or closing costs
  • Vetted, reputable investors

Cons

  • Pay below market value
  • Offer is typically take it or leave it
  • Customer experience may vary location

Offer process: Submit information about your property and a company rep will come to your house. You’ll receive a no-obligation cash offer within 24-48 hours following the inspection, which you're free to accept or reject. Learn how We Buy Houses works.

Closing timeline: You can close in as little as seven days and you can choose your own closing date. Money will be deposited in your account in as little as ten days from signing the purchase agreement.

Fees & other costs: Typically there are no fees, closing costs, or realtor commissions. However, if you already have a realtor, you’ll likely need to pay their commission (typically 2.5–3%).

Purchase criteria: Franchise licensees can make offers on nearly any property, regardless of the condition, but most will not purchase mobile homes.

Locations: We Buy Houses has 200 offices across 30 U.S. states and Washington, DC.

Did you use We Buy Houses? Leave a review for the chance to win a $250 Amazon gift card.
Specializing in hard-to-sell properties

We Buy Ugly Houses

Learn More
On listwithclever.com
4.5
1,996 reviews

Customer Rating

4.5/5

Service Fee

None

Time to Close

3 weeks+

Why we chose it

Pros and cons

Specifics

We Buy Ugly Houses / HomeVestors will purchase homes that most other buyers won't. The company makes near-instant offers and it buys homes as-is, so you don’t need to worry about repairs or cleaning.

As a franchise company, service quality can vary between locations. Most locations maintain positive customer ratings, but the company recently received bad press for the questionable sales tactics employed by some of its licensees. 

The company's broad availability makes it a viable choice for home sellers with limited options, but we strongly suggest comparing at least 2–3 other offers before entering into a contract. See our full We Buy Ugly Houses review.

HomeVestors (the parent company of We Buy Ugly Houses) is a national cash buyer made up of independently owned and operated local franchises.

Each franchise can provide an initial offer within 48 hours and close in as little as 3 weeks. However, home sellers typically only receive about 70% of their home's value.

While many We Buy Ugly Houses locations have positive customer reviews, others have more complaints. Some people have accused the company of predatory practices targeting homeowners in financial distress.

Pros

  • 24-48 hour offers, 3 week closings
  • Many franchises have high customer ratings
  • Buys homes in any condition

Cons

  • Typically offer 70% of potential home value
  • Inconsistent reviews across locations
  • Company has been accused of preying on distressed homeowners

Process: Submit your property information to your local We Buy Ugly Houses office and schedule an inspection. Within 24 hours of the inspection, you’ll get a no-obligation cash offer. If you accept, you choose your closing date. See how We Buy Ugly Housesworks.

Closing timeline: Closing is flexble and can usually be completed 2–5 weeks from when you accept the offer. 

Fees & other costs: There are typically no commissions, fees, or closing costs. But if you already have your own realtor, you may have to pay them their listing fee (usually 2.5–3%).

Purchase criteria: Almost any property is eligible, including inherited properties, short sales, distressed homes, and some commercial properties. Typically will not purchase mobile homes.

Locations: We Buy Ugly Houses has over 1,000 independently operated franchises spanning 46 states and Washington, DC.

Did you use We Buy Ugly Houses? Leave a review for the chance to win a $250 Amazon gift card.
Fair offers, hassle-free sales

Opendoor

Learn More
On listwithclever.com
4.3
3,801 reviews

Customer Rating

4.2/5

Service Fee

5%

Time to Close

14–60 days

Why we chose it

Pros and cons

Specifics

Opendoor is for home sellers who want to skip the hassles of a traditional home sale — without sacrificing too much on price.

You can get an initial offer within 24–48 hours, choose your closing date, and skip repairs and showings. The company also pays much closer to market value than traditional house flippers.

Opendoor does charge a 5% service fee, and some customers complain that final offers are lower than initial estimates. See our full Opendoor review.

Pros

  • Pays closer to market value than flippers
  • Convenient selling process and quick inspections
  • Flexible closing windows

Cons

  • Repair costs can significantly reduce offers
  • 5% service fee, on par with realtor commissions
  • Strict purchase criteria

Offer process: Submit your property info online and get an initial offer within 48 hours. Following a brief virtual/exterior inspection, you’ll get a final offer, which may be lower. You can accept your cash offer, choose to list it with an Opendoor agent, or walk away. Learn how Opendoor works.

Closing timeline: You can choose a closing date 14–60 days after receiving your final offer. On your move-out day, you’ll need to provide photos of the property.

Fees & other costs: Opendoor charges a 5% service and closing costs of ~1%. Repair estimates will be deducted from your offer and can vary a lot, from less than 1% to over 5%.

Locations: Opendoor is currently available in 53 major markets in AL, AZ, CA, CO, FL, GA, ID, IN, KS, MA, MI, MN, MO, NV, NJ, NM, NY, NC, OH, OK, OR, SC, TN, TX, UT, VA, and Washington, DC.

Purchase criteria: Only single-family homes, townhomes, certain condos built after 1930, valued between $100,000 and $600,000 (up to $1.4 in some markets), and on a maximum lot of 1 acre (2 in some markets). Must be owner-occupied without any serious issues.

Did you use Opendoor? Leave a review for the chance to win a $250 Amazon gift card.

» MORE: Looking for more cash buyers near you? Check out the best companies that buy houses for cash to see our comprehensive guides for all 50 states. 

Traditional realtor listing

Xome offers a tempting deal for sellers: zero realtor commission, a pool of buyers driving competition, and no fees for using the platform all sound great. But you may not want to rule out listing with an agent.

Working with a local real estate broker can give you more opportunities to meet sellers who want to pay full market value for your home instead of those looking for a bargain. And while you will have to pay realtor commissions, you may make more money in the long run — especially if you work with a broker who offers better-than-average commission rates.

We recommend giving an agent matching service like Clever a try and interviewing a top local agent or two to see if listing through MLS is a better fit.

In-depth Xome review

Service quality

📊 Our rating: 3.5/5
  • Free, easy-to-use platform to use for sellers
  • Buyers pay high fees and have little incentive to use the platform, meaning your buyer pool may be limited

Xome offers sellers access to its digital platform for free — no agent requried. 

Xome's business model means sellers stand to pay less in realtor fees on Xome than they would with a traditional agent. As a seller, you can also set a minimum sale price and reserve the right to refuse a winning offer. The inherent risk, though, is that your home may not bring in what you want for it at auction. 

Since buyers are on the hook for all fees associated with Xome's auctions, they may be more conservative in their bids than they would be elsewhere.

Buyers also express frustration with Xome's "rigged" system, in which the auctioneer attempts to drive up the sale price by bidding against investors paying to use the platform.

For example, investor Christopher R. complained that he was charged $1,000 for entering an auction, only to be outbid by Xome and never refunded:

"When I signed up this time for a Xome online real estate auction the high bid was $87,000 and it had been sitting there for most of the day. After I had signed up (which took all of 3 minutes) I was charged $1000.00 to my credit card to qualify for bidding and I was asked to bid right away. Only one problem: During these three minutes the auction had miraculously jumped to $123,500....a physical impossibility with $7000.00 bid increments. Naturally, I was not interested any longer, called Xome and explained my concerns to a supervisor by the name of Alex. I got nowhere getting my $1000.00 refunded."

Offer quality

📊 Our rating: 3.5/5
  • You set the price on your home
  • Xome assists by placing its own bids to drive up the auction price
  • Few reviews speak to sellers' experiences or satisfaction with the offers they receive

As an online real estate auction company, Xome allows you to set your home's minimum and desired sale price with guidance from their team. The company also helps you make as close to your sale price as possible by inflating the bid price when the auction goes live.

This selling model worked well for a representative from My Flooring Texas: “Couldn't be more satisfied. Had a contract on house within a week of putting it on the market and we sold it for more than expected. All without paying any commissions!”

But some sellers like Nichole D. gave Xome a shot only to find that the home didn’t sell at auction.

“I used them to try and save the commission on my house. What they offer is crazy, who is going to be a buyer and pay a 5% fee on top of the house? I thought it sounded crazy but I tried it. No luck!”

How much do buyers on Xome pay for houses?

Even with bidding help, you shouldn’t expect to make full market value for your home when selling through Xome. Many buyers on the platform are investors, who generally want to spend less for homes so they can flip them for a profit later on.

Buyers also pay at least 5% more in fees on Xome than they would purchasing a home from a seller directly. So they may be encouraged to offer less on a home to make up for the commission and service fees after the sale.

Want the benefits of a fast cash sale without sacrificing your equity?

A cash offer network likeClever Offers can help you unlock competing offers from a variety of buyers — including iBuyers, leading local investors, and even buy-before-you-sell services that front you a portion of your home equity to secure a new house before listing your old one.

You can also get a professional pricing opinion from a top-rated local realtor so you're fully aware of the tradeoffs going in.

With your options laid out, you can decide which route works best for you — with no extra fees or obligation to move forward.

Fees and other expenses

📊 Our rating: 3.5/5
  • Zero fees for sellers
  • Refundble $1,000 deposit for buyers
  • 5% premium for buyers on top of bid price

Xome’s platform is entirely free for sellers and includes access to a commission-free realtor, MLS listing, and online support.

Xome’s pricing for buyers, on the other hand, is slightly unconventional and loses business from some potential buyers. Would-be buyer Johnny V. said that “Xome got greedy and decided to charge a flat rate of 5% for their business they lost my interest” and was “forced to look at other companies that offer cheaper rates.”

Although it’s free to register for an auction, buyers must agree to a $1,000 hold for every event they sign up for. If a buyer ends up winning a property, Xome adds a 5% "Buyer’s Premium" on top of their winning bid. This becomes the new purchase price for the property, not including closing costs.

The 5% premium is split as a commission between the seller’s Xome Agent, the buyer’s realtor, and Xome itself. This commission structure is exactly the opposite of a standard property sale, wherein sellers are responsible for paying all realtor fees.

Xome reviews and complaints

📊 Our rating: 3/5
  • Limited online reviews
  • Good online platform for sellers
  • Legit investors avoid Xome because of fees
  • Homes sold with undisclosed liens attached
  • Incorrect details listed about properties
  • Poor communication

Xome customer reviews are few and mixed, though largely negative. The company has an average customer rating of 3/5 from 106 reviews across Google and the Better Business Bureau.

The few 5-star reviews don’t always describe why the customer was pleased with Xome’s service. The ones who did describe their experience liked how easy the platform was to use. On the other hand, negative reviews highlight inaccurate information about the homes listed online and overall poor communication from the company.

Investors who use the platform to look for properties complain about a lack of transparency regarding the bidding process, which is heavily biased in favor of home sellers.

✅ Good online platform for sellers

Xome gives sellers a platform to reach a large pool of buyers and simplifies the home auction process. Some customers, like Jasa H., found that Xome was a great place to market their home:

“This has great marketing tools as well as an easy, straightforward approach to marketing your own home. Easy to search. I definitely recommend it.”

❌ Low incentive for buyers

Xome’s commission structure and willingness to drive up prices by placing competing bids against investors who use the platform makes it challenging for legitimate investors to flip homes for a decent profit. As a result, many avoid the company’s auctions altogether.

One anonymous reviewer voiced how attempting to use Xome was a complete waste of time:

“I am a 15-year real estate investor and broker — have sold over 150 homes in this area with an average sale price of $2.2m. The Xome foreclosure auction I participated in was really a waste of time. The whole process is riddled with inconsistencies and a lack of transparency. The auctioneer keeps bidding against you and running the auction up and if they don’t get the price they want, another auction is scheduled. This has happened twice now.”

❌ Homes sold with undisclosed liens

Xome may not perform due diligence to give buyers enough information about the houses for sale.

Scarlett V. found out that a property she purchased through Xome still had a lien attached:

“One star is too much. They listed a property with a lien of US$14,346 and didn’t disclose it in the listing. How is it possible that the Owner (BANK OF NEW YORK MELLON) [and] Xome didn’t know about that? I learned about the lien because it was found by the title company. Now I’m trying to get the 3k earnest money back.”

❌ Incorrect details about homes listed on the platform

Some users found homes on the site that weren’t for sale. One anonymous reviewer felt Xome was a scam after learning their home was listed for auction:

“This site is a scam, a home I just bought at the end of April 2023 is currently listed as up for auction on this site. However, I've checked with [both] mine and the previous owners title companies, and the home is not under foreclosure. They are scamming people.”

❌ Poor communication with users

One common theme with negative online reviews about Xome is that the company offers limited customer support. Sometimes this poor communication affects the valuation of homes listed on the site.

Robert P. said Xome’s site shows drastically incorrect square footage for my home which impacts its value negatively. I had contacted them about it and received NO response.”

Credibility

📊 Our rating: 3/5
  • A rating with the BBB
  • Multiple complaints about inaccurate property valuations and disclosures

Xome is a legitimate company based in Lewisville, Texas. It was founded in 2013 and is currently led by Mike Rawls, CEO. The platform is free to home sellers and makes money by charging a fee to buyers for purchasing through the online auction platform.

However, customer satisfaction with Xome deals could be higher. Some reviews indicate that Xome may not assess properties properly before listing on the website, which has resulted in buyers acquiring properties that have outstanding liens they were unaware of.

Additionally, multiple would-be buyers have complained on sites like Pissed Consumer that the bidding process is rigged against buyers and the company has refused to return deposits even when the bidder hasn't gotten the house:

Vickie R. said,"We won but did not get house. It was a cash offer. Was told it will go back up for sale in a week. They have my deposit still. Total bs."

Xome's responses to these types of reviews seem impersonal — directing reviewers to the customer support hotline.

There are few recent reviews from Xome — and virtually none within the past year — suggesting the company may not be faring well.

How does Xome work?

Selling with Xome

Xome offers home sellers a free online auction platform. When you sign up, Xome lists your property on the MLS, sets you up with online tools, and assigns you a commission-free realtor from its agent network.

While you receive an MLS listing and an agent, like in a traditional real estate sale, Xome’s focus is selling your home at auction. Given the unconventional fees buyers need to pay this can limit your potential pool of buyers.

Here are more details on how it works:

1. Fill out an order form with your contact information and address.

2. Your assigned Xome Agent will call you within one business day for a consultation. During that call, you must sign off on three agreements to proceed with the sale:

  • Residential Auction Participation Agreement — required to list your home for auction[1]
  • Auction Marketing Agreement (Residential) — how Xome will market your home what its responsibilities are before and during the auction[2]
  • Auction Addendum (Residential) — terms and conditions that will accompany the sales contract when your home sells at auction[3]

3. Your Xome Agent helps you set a Reserve Price (the minimum you’re willing to accept for your home) and a Listing Price (the amount you want Xome to bid up to on your behalf).

4. Your Xome Agent begins marketing your home, which includes listing it on the MLS and real estate sites like Zillow, Trulia, and Realtor.com. They’ll also help you coordinate showings for interested buyers.

5. Pick a time to list your home for auction, which lasts 3–6 days. Once the auction is over, you decide whether to accept the winning bid, counter it, or to list your home in a new auction.

7. Once you accept a bid, your Xome Agent helps negotiate the offer and close on the deal. You’re responsible for paying any seller closing costs at this stage, except realtor fees.

Though sellers pay no commission to their Xome Agents, it’s important to consider how these agents are compensated.

Unlike a traditional real estate sale, in which sellers cover all realtor fees, Xome puts this burden squarely on the buyer. Xome requires buyers to tack on 5% to their winning bid to cover all realtor commissions.

This significant premium will negatively affect the bids buyers submit for your property. What you save in commission fees with Xome, you may lose by attracting lower offers.

Buying with Xome

Xome’s draw for buyers is its exclusive selection of properties for auction. The Xome Offer Marketplace contains real estate owned (REO), short sale, foreclosure, and luxury properties that can be found nowhere else on the market.

Here’s what buying with Xome looks like in practice:

1. Register for a free Xome account. You can browse properties and request tours.

2. Once you find a property you want to buy, you can register for the corresponding auction event. You must submit personal information, review legal agreements, and set up payment.

Xome places a $1,000 hold on your credit card when you register for an auction. You’ll get this deposit back when the event ends or, if you win a property, after you make your earnest money deposit.

3. Bid on the property you want to buy in fixed bid increments over the course of 3 to 6 days. You can review your bids and how much time is left on the auction from your account dashboard.

"Own It Now" properties: some properties can also be purchased instantly for a fixed price, without waiting for the auction to close.

4. If you win the auction, you’ll get an email prompting you to review and electronically sign a purchase agreement. The final purchase price will be adjusted to your winning bid, plus a 5% "Buyer’s Premium," (which is used to pay both realtor commissions and Xome’s service fee).

5. Last is the standard closing process — like a home inspection, title and escrow service, mortgage qualification, property appraisal, and so on.

What types of homes are eligible for Xome?

Xome allows sellers to list a wide variety of homes on the auction platform:

  • Single- and multi-family residences
  • Condos and townhomes
  • Duplexes, triplexes, and quadplexes
  • Manufactured and mobile homes
  • Land
  • Commercial properties

Xome locations

Xome is available nationwide, in all major metros.

Frequently asked questions

What is Xome?

Xome is a nationwide real estate auction website based in Texas, with an international office in Chennai, India. Xome also has a variety of subsidiary companies and divisions that provide title services, mortgage solutions, field services, valuations, notary signings, and more.

Home sellers can put their properties up for auction on Xome's national marketplace while buyers can bid for, register for auction events, and place competing bids on residential and commercial properties, real estate–owned properties, short sales, and more.

How do you pronounce Xome?

Xome is pronounced like home, but with a z: zome.

What is a Xome auction?

A Xome auction is a multi-day period during which registered buyers can place bids on properties. Once the auction period ends, each property will (potentially) be sold to the highest bidder.

Xome auctions are non-binding, meaning that sellers can accept, reject, or counter any bid they like — even winning bids.

How long do Xome auctions last?

Xome auctions generally last between three and six days. The exact duration depends on the properties being sold; for example, short sale auctions occur over a four-day period and foreclosure auctions can last as long as a month.

How do I become a Xome agent?

To join the Xome Agent Network as a realtor, you must:

  • Provide a valid license and certificate of insurance
  • Pass a background check
  • Use Xome’s agent tools exclusively for all Xome deals
  • Pay Xome a referral fee for each deal you close

Methodology

We evaluate each company that buys houses for cash based on four core criteria and create a weighted score:

  • Service quality (20% of final score)
  • Offer quality (20% of final score)
  • Fees and other costs (20% of final score)
  • Customer reviews (20% of final score)
  • Credibility (20% of final score)

Service quality

Customer experience. We rely on secret shopping and fact-checking interviews with company representatives to look for indicators that the company is professional, communicative, customer-focused, and ethical in its dealings with customers. We verify this information against customer reviews and interviews with past customers or professionals (realtors, former employees) who have had direct experience working with the brand. 

Offer quality

Price. While nearly all cash buyers pay less than market value for homes, we look at how competitive the company's offers are compared to similar companies.

Purchase criteria. We also look at the company's purchase criteria to see how flexible and accommodating they are in making offers. Companies that offer a fair price for homes that other buyers won't purchase can still get a high rating for offer quality.

Fees and other costs

Competitiveness. We look at how the company's fees and other costs compare to competitors.

Value. We consider whether the fees are justified by the value offered.

Customer experience

Review analysis. We perform an in-depth analysis of all the available customer reviews to determine trends. We break down the reviews by theme and sentiment, and filter out spam reviews to determine our rating.

Company responsiveness. Negative reviews are part of doing business; however, we take note of whether a company is actively involved in resolving customer complaints.

Credibility

Trust signals. We look at how long the company has been in business, the number of verified customer reviews it has, how willing the company was to answer questions about their business model when we contacted them, and how easy it is to find detailed information on their website — including the names and contact details of specific team members. We also look at customer reviews indicating whether the company acts with honesty and integrity in their business dealings.

Related reading

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