Trusted Home Buyers: Review & Ratings (November 2026)
Written by Jamie Ayers
+2 others
Edited by Andrew Whytock
Reviewed by Ben Mizes
Trusted Home Buyers
Trusted Home Buyers has a low overall score. Poor ratings make up a substantial part of its customer record, despite strong business credentials.
Overall score
#49 of 50 similar
At a glance
- Profile status
- Enhanced
- Avg rating
- 3.7 (29 reviews)
- BBB status
- Accredited, A+
- Founded in
- 2008
About
Trusted Home Buyers buys Maryland houses for cash, including inherited homes. It helps families moving into independent or assisted living, with moving and personal-property assistance for seniors as needed.
Read the full bioOffers & terms
- Buys:
- Single-family Multifamily Condos Townhomes
- Terms:
- As-is Covers closing costs Fast closing Cleanout services
- Situations:
- Divorce Relocation Downsizing Health issues
Score breakdown
Review explorer
Is Trusted Home Buyers legit?
Yes — our research suggests Trusted Home Buyers is a legitimate business. We found a claimed profile and enhanced screening with our team, BBB accreditation, 29 third-party reviews and review activity within the past year.
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About Trusted Home Buyers
Company bio
Trusted Home Buyers is a Maryland cash home buyer with a focus on inherited properties and families moving into independent or assisted living. Jay Palmisano is an owner, alongside part-owners Michael Ward and Jordan Ward. The website says acquisitions specialist Susan Gibson has more than 15 years in the senior industry and more than 11 years with Trusted Home Buyers. The company buys homes to renovate and resell, without requiring repairs or cleanout. It can also help seniors with moving and personal property when needed. You pay no fees or commissions and choose the closing date. The company says it donates unwanted appliances and furniture through a nonprofit to previously homeless veterans.
Offers & terms
- Property type(s)
- Single-family Multifamily Condos Townhomes
- Condition(s)
- Any condition
- Terms & perks
- As-is Covers closing costs Fast closings Cleanout services Flexible closing
- Seller situations
Where they buy
Choose a market to compare cash home buyers near you.
Ownership
- Owners
- Jay Palmisano · Michael Ward · Jordan Ward
- Based in
- Glen Burnie, MD
- Founded
- 2008
Operations
- Business type
- Cash home buyer
- Business model
- Direct purchase
- Ownership structure
- Independent operator
- Operating scale
- Baltimore area
Contact
- Website
- trustedhomebuyers.com
- Phone
- (410) 541-1646
- Contact address
- 7424 Baltimore Annapolis Blvd #3Glen Burnie, MD 21061
Our ratings & analysis
Overall score
#49 of 50 similar
Trusted Home Buyers has a low overall score, held back by weaker customer ratings. Its lifetime average is 3.7 stars across 29 ratings, so the weakness goes beyond a few recent reviews. Recent review activity is limited, with only 2 reviews in the past 6 months. That adds little new feedback to its weak lifetime record. It has strong business credentials, including enhanced screening with our team. It ranks 49th out of the 50 Maryland cash home buyers we’ve scored.
Trusted Home Buyers vs. similar cash buyers
Swipe to compare
| Metric |
This company
|
|||
|---|---|---|---|---|
| Overall score | 55 | 90 | 90 | 89 |
| Avg rating | ||||
| Recent activity | Low | High | Medium | High |
| Founded | 2008 | 2021 | 2011 | 2016 |
| BBB status | Accredited, A+ | Accredited, A+ | Accredited, A+ | Accredited, A+ |
| Coverage | Statewide | Multi-state | Local | Statewide |
| Company page | Visit website | Read review | Read review | Read review |
Customer experience
Bottom 50% in MD
Trusted Home Buyers has a mixed customer experience profile. Its review record included both positive and negative feedback, with limited evidence to establish how widespread either experience was. The latest 3 months contained 1 5-star rating — just 1 rating, too few to establish a sustained trend. Its Customer Experience score of 43/100 places it in the bottom 1% of comparable cash buyers serving multiple markets.
Lifetime ratings. Lifetime feedback was mixed: 29 rated reviews averaged 3.7/5, with 19 five-star ratings and 9 one-star ratings. Reviews dated back to 2017. Our methodology adjusts small rating samples toward the typical company rating, then maps the adjusted rating to a score and applies a small review-depth deduction that decreases as the record grows. Volume credit grows with every rating, with an additional small adjustment that grows fastest over the first few hundred ratings and then slows. It strengthens the distance from the neutral, sample-adjusted 4.5-star signal; this record received a 0.14% adjustment to that signal. This subtracted 0.04 score points before the depth deduction and confidence limit.
Recent ratings. The latest 12 months contained 1 1-star rating and 2 5-star ratings. The latest 6 months contained 1 1-star rating and 1 5-star rating. The latest 3 months contained 1 5-star rating, through October 31, 2026.
Rating trends. Ratings improved. The 3-month average rose from 3.72 lifetime to 5.00 — up 1.28 stars, or 34.3%. The five-star share rose from 65.5% to 100.0%, up 34.5 percentage points. The recent sample contained just 1 five-star rating. It was too small to establish a lasting improvement.
Common themes. A smooth process led the feedback, appearing in 10 of 13 detailed customer reviews (77%), followed by good communication in 5 (38%). Reviews could mention multiple themes.
Review relevance. We classified 15 of 29 reviews (52%) as relevant to the home-selling experience. Another 8 concerned property buyers, business partners, initial contacts without reported outcomes and other products or services. The remaining 6 reviews had too little text to analyze. All 29 star ratings remained in the lifetime rating record.
Recent activity
Top 50% in MD
Company activity · As of October 31, 2026 — our latest collection date.
Trusted Home Buyers has recent review activity. The sparse recent review record limits the pace assessment. Its 6-month review volume is higher than similar companies. The company also completed enhanced screening with our team. Its Activity score of 69/100 places it around the top 39% of comparable cash buyers with similar market coverage.
Recent review volume. 6-month and 3-month counts are higher than the median for similar companies; 12-month counts are lower than the median for similar companies. We counted 3 reviews over 12 months, 2 over 6 months and 1 over 3 months. Similar companies had median counts of 4, 1.5, and 0, respectively.
Recent review pace. Its recent review rate is above its lifetime average, but the recent record is too sparse for a formal pace classification. Its 6-month rate was 1.3× its lifetime average pace, compared with 1.3× over 3 months and 1× over 12 months. Recent rates averaged 0.3 reviews per month over 6 months, 0.3 over 3 months and 0.3 over 12 months, versus a lifetime average of 0.3. The record contains 29 reviews dating back to 2017. A few reviews can noticeably change the recent pace.
Review freshness. Its latest review on file was September 4, 2026 — less than 9 weeks old as of our last data refresh. 7% of all reviews appeared within the last 6 months, and the average review age was about 4.5 years.
Other business activity. Trusted Home Buyers claimed its directory profile and completed enhanced screening with our team. We have no business interview or reviewed purchase figure on file.
Credibility signals
Top 10% in MD
Trusted Home Buyers has a very strong credibility profile (#3 of 51 in MD). We identified the company’s leadership, business structure, and buying model. The company reports operating since 2008 on its website. We have 9 years of documented review history. The main limit on its score was website depth and transparency. We identified 3 relevant complaints, but they did not result in a deduction.
Verification. We identified Google and BBB profiles. The BBB records we reviewed list accreditation since 2021. They list an A+ rating. Its Google Business Profile was verified. Trusted Home Buyers claimed its directory profile and completed enhanced screening with our team.
Website assessment. The website was accessible when checked on September 29, 2026. The website scored 90/100 for depth and transparency. It includes company background, team information, buying and service information, the process and terms, and customer testimonials or work examples.
Business details. We identified Jay Palmisano as owner, Michael Ward as owner, and Jordan Ward as owner. BBB lists the business as an LLC. Its website identifies it as a direct buyer. Its website describes common ownership with Century Auction Group.
Track record. Trusted Home Buyers reports operating since 2008 on its website. BBB lists May 12, 2009 as its business-start date, May 12, 2009 as its incorporation date, and September 29, 2010 as its profile-opening date. The reported start dates differ across sources. We did not treat that discrepancy as a red flag. Reviews on file date back to June 11, 2017. Reviews appear in 21 of the 113 months covered by our records. Review activity is intermittent.
Complaints and red flags. We identified 3 relevant complaints. A buyer alleges a guaranteed roof concealed rotten decking beneath new shingles. No company response was available for this account. The guarantee, inspection evidence, seller knowledge and any remedy were unavailable; the account remains unverified.
Verification checklist
5 of 5 baseline checks are supported by the evidence in our records.
Baseline checks
- Business identity: Confirmed through Google Business Profile and BBB profile
- Current business presence: Website accessible at last check; published phone number
- Public feedback: 29 accepted third-party reviews
- Established public history: Accepted review activity since 2017
- Recent activity: 3 reviews in the recorded 12-month window; latest 1 month before collection
Additional verification
- BBB status: Accredited, A+
Company-provided information
- Claimed profile: The company claimed this profile
- Enhanced screening: Company-reported business details received; not independently verified
Meeting these baseline checks is not a guarantee of current availability or a particular experience or transaction outcome. Compare offers, read reviews, and have a professional review any offers and contracts before moving forward.
Review explorer: Trusted Home Buyers
What reviewers say
Notable findings
- 10 of 13 analyzed reviews (77%) mention smooth process.
Reviews analyzed
29 public reviews
− 14 too short, irrelevant, or duplicate
− 2 relevant, but too general
13 detailed reviews with clear themes
Excluded: 8 outside the seller experience (e.g., home buyers, business partners); 6 with too little text to assess.
Review themes
Positive feedback
10 reviews describe the process as easy, smooth, or straightforward.
5 reviews praise communication or being kept informed.
Next steps if you’re considering Trusted Home Buyers
Even with a well-supported company record, the quality of an individual offer comes down to its price, terms, and the entity responsible for closing.
-
Get the complete offer in writing
Confirm the purchase price, closing date, seller-paid costs, inspection or cancellation rights, and whether the contract can be assigned to another buyer.
-
Verify who is buying your home
Confirm the legal business name, request proof of funds, and identify the title or closing company. If the brand has multiple offices, verify which office or entity is responsible for your offer.
-
Compare the likely net proceeds
Request at least 2 cash offers when possible. If time allows, compare them with an estimate of what you could net from an as-is listing after fees, repairs, and carrying costs.
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Related guides and resources
How we researched and scored this company
Methodology
We research each company using its website, business profiles, and third-party customer reviews. We use company sources to understand its services and terms, and distinguish those claims from independent evidence. When available, we also draw on interviews with company representatives and sellers, and relevant public records.
When there is enough evidence, we calculate an overall score out of 100 using 3 categories:
- Customer experience (67.5%) reflects customer satisfaction, based primarily on average customer ratings and the number of reviews supporting them.
- Recent activity (20%) reflects recent review volume, how recently the company received a review, and how its recent review pace compares with its history. Reviews are a signal of activity, not a count of completed home purchases.
- Credibility (12.5%) considers business verification, website transparency, public engagement, and documented operating history.
Use the company or location identified on this page when interpreting the evidence. A broader company record may not describe every local office. Review history is separate from the company’s founding date.
Limited evidence can restrict what we can assess. A company may appear without a score, and a small review sample may not represent a typical seller’s experience. Scores summarize the evidence available to us; they do not predict an offer price or guarantee a sale or service quality.
Sources
- Company website, website information up to date as of September 2, 2026; website content analysis completed September 3, 2026.
- Better Business Bureau, profile information up to date as of September 3, 2026; review data up to date as of September 3, 2026; complaint data up to date as of September 3, 2026; reviews checked for updates on October 31, 2026.
- Google, profile information up to date as of September 21, 2026; review data partially collected on September 21, 2026; reviews checked for updates on October 22, 2026 (no new reviews).
- Enhanced screening completed via phone on August 8, 2025.