Moss Home Solutions: Review & Ratings (November 2026)

Lifetime ratings. Lifetime feedback was mostly positive: 1,003 rated reviews averaged 4.7/5, with 908 five-star ratings and 80 one- or two-star ratings (8%). Reviews dated back to 2019. Our methodology adjusts small rating samples toward the typical company rating, then maps the adjusted rating to a score and applies a small review-depth deduction that decreases as the record grows. Volume credit grows with every rating, with an additional small adjustment that grows fastest over the first few hundred ratings and then slows. It strengthens the distance from the neutral, sample-adjusted 4.5-star signal; this record received a 2.34% adjustment to that signal. This added 0.32 score points before the depth deduction and confidence limit.

Recent ratings. Recent feedback was more mixed. Ratings averaged 4.4 across 265 reviews over 12 months, 4.3 across 88 reviews over 6 months and 4.2 across 58 reviews over 3 months, through October 23, 2026.

Rating trends. Ratings weakened in the newest period. The 3-month average fell from 4.67 lifetime to 4.16 — down 0.51 stars, or 10.9%. The one- and two-star share rose from 8.0% to 20.7%, up 12.7 percentage points. The 58-rating sample included 12 low ratings, providing meaningful evidence of weaker recent feedback.

Common themes. A smooth process led the feedback, appearing in 294 of 456 detailed customer reviews (64%), followed by good communication in 157 (34%) and compassionate treatment in 142 (31%). Other common themes included knowledge and capability in 115 (25%). Reviews could mention multiple themes.

Review relevance. We classified 575 of 1,003 reviews (57%) as relevant to the home-selling experience. Another 196 concerned business partners, initial contacts without reported outcomes, property buyers, other products or services, neighbors and another business. We excluded 1 duplicate entry and 231 reviews with too little text from sentiment analysis. All 1,003 star ratings remained in the lifetime rating record.

Recent review volume. The company received more reviews than similar companies across all 3 periods. We counted 265 reviews over 12 months, 88 over 6 months and 58 over 3 months. Similar companies had median counts of 5, 2, and 1, respectively.

Recent review pace. Its 6-month review pace is stable, at 1.2× its lifetime average pace. Its latest 3-month pace was 1.6×, compared with 1.8× over 12 months. Recent rates averaged 14.7 reviews per month over 6 months, 19.3 over 3 months and 22.1 over 12 months, versus a lifetime average of 11.9. The record contains 1,003 reviews dating back to 2019. This gives the recent comparisons a substantial historical basis.

Review freshness. Its latest review on file was October 15, 2026 — less than 2 weeks old as of our last data refresh. 9% of all reviews appeared within the last 6 months, and the average review age was about 2 years.

Other business activity. Moss Home Solutions claimed its directory profile and completed enhanced screening with our team. We have no business interview or reviewed purchase figure on file.

Verification. We identified Google and BBB profiles. The BBB records we reviewed list accreditation since 2021. They list an A+ rating. Its Google Business Profile was verified. Moss Home Solutions claimed its directory profile and completed enhanced screening with our team.

Website assessment. The website was accessible when checked on September 29, 2026. The website scored 85/100 for depth and transparency. It includes company background, team information, buying and service information, the process and terms, and customer testimonials or work examples.

Business details. We identified CJ Moss as owner and CEO and Beth Moss as owner. The BBB records we reviewed identify Christopher Moss as principal. BBB lists the business as an LLC. Its website identifies it as a direct buyer. No related businesses or DBAs were identified.

Track record. BBB lists September 26, 2019 as its business-start date, September 26, 2019 as its incorporation date, and July 7, 2021 as its profile-opening date. Reviews on file date back to November 16, 2019. Reviews appear in 78 of the 84 months covered by our records. Reviews appear regularly across the observed period, providing a consistent signal of ongoing customer activity.

Complaints and red flags. We identified 3 relevant complaints. A seller’s family member alleges Moss proceeded with an unexpected notary visit despite known cognitive difficulties after a stroke. Another seller alleges cancellations tied to a downstream buyer despite a contract described as noncontingent. The first account does not establish that the seller lacked capacity to consent. Other reviews mention wholesaling or downstream buyers; this alone is not misconduct, and disclosure could not be assessed without contracts. The allegations remain unverified.