Top 10 Mortgage Lenders: Our 2025 Rankings

Finding the top mortgage lenders in 2025 can feel like a daunting task, with seemingly endless options to choose from. While finding the lender that offers the lowest rates is a good place to start from, there are other factors to consider, including fees, processing times, and customer service.

To help make the process of getting a mortgage easier, we’ve ranked the top 10 mortgage lenders based on a comprehensive set of factors. See which of our top-rated mortgage lenders is right for you.

How we ranked the top mortgage lenders

Our ranking criteria for the top rated mortgage lenders takes into account multiple factors in order to create a rating that is comprehensive. While interest rates and fees were a significant element in our ranking, other factors were given just as much weight, including:

• Customer satisfaction
• Loan variety and specialty programs
• Digital experience
• Processing times
• Fees and closing costs
• Loan volume and financial stability

We gathered data for these factors from a broad range of sources, including the J.D. Power 2025 U.S. Mortgage Servicer Satisfaction Study, the Consumer Financial Protection Bureau (CFPB) complaint database, online third-party reviews, lender websites, and third-party review sites like Trustpilot, the Better Business Bureau, and Google.

Top 10 mortgage lenders

1. Rocket Mortgage (NMLS #3030)

Rocket Mortgage (formerly known as Quicken Loans) is the nation’s second-largest mortgage lender by origination volume [1] and takes our top spot thanks to its convenient application process, excellent customer reviews, and digital-first approach. Its online mortgage application process can be completed in minutes and you’ll typically receive an approval decision right after in most cases.

“Getting a mortgage loan from Rocket Mortgage was great. Getting the info they needed was easy and not overwhelming. The people you work with are friendly, professional and available. You can text or call and get answers immediately. They have an app that makes it easy to keep up to date.” — Mark B., Trustpilot

However, some consumers complain that Rocket Mortgage sometimes struggles with unique or specialized loan requirements. That said, the vast majority of reviews are positive.

“I was led to believe the entire process that I would be approved for a loan, all to be denied the day financing was due (they had 2 months to process). You think I would be informed of this, but no my realtor had to relay this. This was all due to the lack of knowledge on the VA process as well as how military retirement works.” — Robyn D., BBB

2. Wells Fargo Home Mortgage (NMLS #399801)

As one of the nation’s largest banks and mortgage lenders, Wells Fargo provides both a traditional in-person experience alongside online solutions. It has a wide variety of loan programs available, including jumbo loans, and offers attractive discounts for existing bank customers.

“Their team is extremely polite and eager to please you. The online app makes banking at your fingertips easy!” — Marie L., Trustpilot

However, Wells Fargo, like many of the big banks, sometimes comes up short in terms of customer service and support. Its past regulatory issues have also continued to damage its reputation.[2]

“It took me 10 minutes and four requests to speak to a customer representative to actually reach a human being concerning my mortgage tax payment. Once I actually reached someone the lady was reasonably helpful, however she then had to transfer me on to solve my second issue, and that person hung up on me.” — Debbie B., Trustpilot

3. Chase Home Lending

Chase has some attractive deals for existing customers and flexible home loan options. For example, its DreaMaker mortgage offers a 3% down payment with flexible credit requirements. Chase also scored the highest of all major national banks in J.D. Power’s U.S. Mortgage Servicer Satisfaction Study.[3]

“I got mortgage through chase and they were amazing. From very beginning to the end. There was even a change of lending agent as original one went on medical leave. I highly recommend chase if you're happy with their rates.” — zeratulpl, Reddit

However, Chase’s rates may not always be competitive, especially if you’re not already a customer. Plus, their application process can be slower than digital-first options, like Rocket Mortgage.

“They’re a great mortgage servicer but they won’t get you to the closing table fast.” — whimsicalfloozy, Reddit

4. Bank of America Home Loans (NMLS#: 399802)

Bank of America stands out as one of the best options for first-time homebuyers and borrowers with low or moderate incomes. For example, its Affordable Loan Solution mortgage offers loans with a down payment as low as 3% on loans up to $806,500 and 5% on loans up to $1,209,750, although private mortgage insurance (PMI) is required. Plus, it ranks high in J.D. Power’s U.S. Mortgage Servicer Satisfaction Study.

“The customer service was great. They were very helpful. The call time was only like two minutes. My problems were solved.” — Brightyn R., Trustpilot

However, customer service, while good for many, is inconsistent. And while Bank of America offers a wide variety of loan programs, it also tends to have more paperwork requirements when applying.

“The general service is okay, but the terms on loans and mortgages feel extremely unclear and not well-explained. Needs more transparency and better communication.” — Oscar C., Trustpilot

5. Veterans United Home Loans (NMLS #1907)

Veterans United is a top choice if you’re looking for a VA loan. They focus exclusively on military veterans and families, giving them expertise in military-specific considerations, like deployment, PCS moves, and VA loan benefits.

“We cannot thank Veterans United and the team of people they have working for them and associated with them. As first time homebuyers working quickly to complete our first big PCS move together, they were all forthcoming with information and made the process so smooth for us.” — Lloyd F., BBB

However, since Veterans United is limited to VA loans, it has limited appeal to buyers without military connections. While the vast majority of reviews are positive, some customers have had negative experiences with hard-to-reach representatives.

“Terrible time management and communication skills. My mortgage Rep could not be reached the day before or the morning of closing.” — Zack E., Trustpilot

6. LoanDepot (NMLS# 174457)

LoanDepot is a digital-first mortgage lender that stands out for its streamlined mortgage prequalification process and transparent pricing. Fees are broken down upfront, which makes comparing them to other lenders easy and convenient.

“Works with you, from choosing the right loan for you, through closing and very fast with everything to complete the process.” — Richard G., BBB

However, while most customer reviews online are positive, some people complain of receiving an excessive amount of unwanted phone calls, texts, and emails after filling out an application.

“I filled out an application over a month ago. I told them I wasn't interested after talking with a representative. Since then I have received at least 3 to 5 calls a day everyday, even on weekends.” — Rebecca J., BBB

7. Newrez (NMLS #3013)

Newrez (formerly Caliber Home Loans) specializes in government-backed loans, such as VA and FHA loans, alongside conventional loans. They also excel in products for non-traditional borrowers, such as self-employed individuals and borrowers who may need rehabilitation loans.

“Doug gave clarity on type of loans available and helped us understand the IHDA program which ended up being a huge blessing!” — Ryan N., Google

On the downside, some reviewers complain that reaching customer service can be difficult. There were also a number of complaints about Newrez’s app being glitchy and difficult to use.

“This App is terrible!! It never lets me pay my payment when I want to? It always says you don't have a schedule payment due!! And sometimes it won't let me pay extra on my Principal and escrow like I always DO.” — Kathy U., Trustpilot

8. PennyMac Loan Services (NMSL #35953)

PennyMac is a good option if you’re a first-time buyer or you have less than stellar credit. They also specialize in non-traditional loans, such as jumbo mortgages, making them worth considering for a complex house purchase.

“Customer service was amazing. Complex dealings with buying a newer home were explained to me to my satisfaction and understanding.” — Christopher O., Trustpilot

However, there are some complaints about customer service, which can occasionally be difficult to reach.

“Poor customer service and horrible website interface. Navigating the phone customer service is infuriating at best. When I finally got to a real live person they were not helpful.” — Scott S., Trustpilot

9. Guild Mortgage (NMLS #3274)

Guild Mortgage ranks second in J.D. Power’s Mortgage Servicer Satisfaction Study, behind only our top pick Rocket Mortgage. Not only does it provide excellent customer service, but it also offers a wide range of loan options, including USDA loans for rural and suburban buyers.

“This was our very first home buying experience and we didn’t know what to expect, or necessarily what we were doing, for that matter. Every single person at Guild took great care in being as thorough as possible in explaining what would be coming next and what information they needed from us.” — Shawney M., Google

However, we’ve noticed that in recent years Guild has received an increase in complaints about service quality. For that reason, it’s lower on our list than some of our other top choices.

“In decades of owning homes and holding multiple mortgages, I have never experienced customer service this bad. From the top down, there is a complete lack of care, accountability, and professionalism.” — Diane C., Trustpilot

10. Better Mortgage (NMLS #330511)

Better Mortgage is a digital-focused company that provides a streamlined application and closing process. Additionally, the company can save you money by charging no origination fees (which are traditionally around 0.5-1%) while also matching the rates of competitors if you meet certain conditions and have qualifying circumstances.

“I liked this company from the jump!! The transparency, the ease of the website, the prompt responses when I had a question, all of it!! It was like a well oiled machine. No wishy washy stuff, yes, no, that's it. It was all online and they even arranged the appraiser and the attorney to come to me!” — Tammy, Trustpilot

As a digital-first company, Better Mortgage has limited opportunities for in-person support. Its streamlined process is great for conventional loans, but it has limited options for more complex financial situations. Finally, some customers complain of receiving excessive calls after first contacting the company.

“I was looking for information on mortgages with Better last year but wasn’t ready to buy. They collected my contact information and have proceeded to contact me relentlessly about buying a home over the past 12 months. I have asked to be removed from their contact list 5 - 6 times.” — Victoria, Trustpilot