Unload My Home: Review & Ratings (November 2026)
Written by Jamie Ayers
+2 others
Edited by Andrew Whytock
Reviewed by Ben Mizes
Unload My Home
Unload My Home earns a mixed overall score. Its customer record is uneven, even with strong business credentials.
Overall score
#116 of 180 similar
At a glance
- Profile status
- Verified
- Avg rating
- 4.4 (54 reviews)
- BBB status
- Not accredited, A+
- Founded in
- 2020
About
Unload My Home is a Jacksonville-based cash buyer active in parts of Florida. Mike McKay runs it with his wife, Luisa. It's been in business since 2020 and buys without repairs or cleanup.
Read the full bioOffers & terms
- Buys:
- Single-family Condos Mobile Any condition
- Terms:
- As-is Covers closing costs 7-day closings Cleanout services
- Situations:
- Divorce Relocation Inheritance Foreclosure
Score breakdown
Review explorer
Is Unload My Home legit?
Yes — our research suggests Unload My Home is a legitimate business. We found matched BBB and Google business profiles, 54 third-party reviews and review activity within the past year.
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Company bio
Unload My Home is a property investor based in Jacksonville that buys houses for cash in parts of Florida. Mike McKay owns and founded the company, which has been in business since 2020. He and his wife, Luisa McKay, run the business together. Luisa manages operations and leads the team.
You can sell without repairs or cleaning, and you won't pay agent charges or closing costs. The company buys condos and mobile homes as well as houses. After you accept an offer, it can close at a local title company in as little as seven days.
Offers & terms
- Property type(s)
- Single-family Condos Mobile
- Condition(s)
- Any condition
- Terms & perks
- As-is Covers closing costs 7-day closings Cleanout services
- Seller situations
Where they buy
Choose a market to compare cash home buyers near you.
Ownership
- Owner
- Mike McKay
- Founded
- 2020
- Ownership
- Family-owned
Operations
- Business type
- Cash home buyer
- Business model
- Direct purchase
- Ownership structure
- Independent operator
- Operating scale
- Northeast FL
Contact
- Website
- unloadmyhome.com
- Phone
- (904) 456-0985
- Contact address
- 103 Century 21 Drive, Jacksonville, FL
Our ratings & analysis
Overall score
#116 of 180 similar
Unload My Home has a mixed overall score, with customer ratings holding it back. It ranks 116th out of the 180 Florida cash home buyers we’ve scored. Its lifetime average is 4.4 stars across 54 ratings, with a mix of positive and poor feedback. Recent review activity is 2.6x its lifetime pace, though that amounts to 13 reviews in the past 6 months. Its strong business credentials include an A+ BBB rating.
Unload My Home vs. similar cash buyers
Swipe to compare
| Metric |
This company
|
|||
|---|---|---|---|---|
| Overall score | 74 | 93 | 92 | 92 |
| Avg rating | ||||
| Recent activity | High | High | High | High |
| Founded | 2020 | 2019 | 2024 | 2008 |
| BBB status | Not accredited, A+ | Not accredited, A+ | Not accredited, A | Not accredited, A+ |
| Coverage | Regional | Local | Local | Regional |
| Company page | Visit website | Read review | Read review | Read review |
Customer experience
Bottom 50% in FL
Unload My Home has a generally positive customer experience profile. Its lifetime feedback was mixed, backed by a moderate review record. In the latest 3 months, recent feedback was weaker, with a higher share of low ratings in the newest period. Its Customer Experience score of 68/100 places it below the middle of comparable cash buyers serving multiple markets.
Lifetime ratings. Lifetime feedback was mixed: 54 rated reviews averaged 4.4/5, with 45 five-star ratings and 8 one-star ratings. Reviews dated back to 2021. Our methodology adjusts small rating samples toward the typical company rating, then maps the adjusted rating to a score and applies a small review-depth deduction that decreases as the record grows. Volume credit grows with every rating, with an additional small adjustment that grows fastest over the first few hundred ratings and then slows. It strengthens the distance from the neutral, sample-adjusted 4.5-star signal; this record received a 0.25% adjustment to that signal. This subtracted less than 0.01 score points before the depth deduction and confidence limit.
Recent ratings. Recent feedback was more mixed. Ratings averaged 4.4 across 27 reviews over 12 months, 4.4 across 13 reviews over 6 months and 4.2 across 10 reviews over 3 months, through October 23, 2026.
Rating trends. Ratings softened slightly. The 3-month average fell from 4.39 lifetime to 4.20 — down 0.19 stars, or 4.3%. The one-star share rose from 14.8% to 20.0%, up 5.2 percentage points. The comparison covered only 10 recent ratings, limiting confidence in a continuing trend.
Common themes. A smooth process led the feedback, appearing in 19 of 32 detailed customer reviews (59%), followed by honesty and transparency in 16 (50%) and fast closings in 15 (47%). Other common themes included flexibility in 10 (31%). Reviews could mention multiple themes.
Review relevance. We classified 38 of 54 reviews (70%) as relevant to the home-selling experience. Another 11 concerned business partners, job applicants, another business and initial contacts without reported outcomes. We excluded 2 duplicate entries and 3 reviews with too little text from sentiment analysis. All 54 star ratings remained in the lifetime rating record.
Recent activity
Top 25% in FL
Company activity · As of October 23, 2026 — our latest collection date.
Unload My Home has recent review activity. Its recent review volume is higher than similar companies, and its 6-month review pace is accelerating, at 2.6× its lifetime average pace. We lack direct business-activity data, including purchase figures. Its Activity score of 84/100 places it around the top 16% of comparable cash buyers serving multiple markets.
Recent review volume. The company received more reviews than similar companies across all 3 periods. We counted 27 reviews over 12 months, 13 over 6 months and 10 over 3 months. Similar companies had median counts of 5, 2, and 1, respectively.
Recent review pace. Its 6-month review pace is accelerating, at 2.6× its lifetime average pace. Its latest 3-month pace was 4.1×, compared with 2.8× over 12 months. Recent rates averaged 2.2 reviews per month over 6 months, 3.3 over 3 months and 2.3 over 12 months, versus a lifetime average of 0.8. The record contains 54 reviews dating back to 2021. A few reviews can noticeably change the recent pace.
Review freshness. Its latest review on file was October 19, 2026 — less than 1 week old as of our last data refresh. 24% of all reviews appeared within the last 6 months, and the average review age was about 1.5 years.
Other business activity. We have no claimed directory profile, completed enhanced screening, business interview, or reviewed purchase figure on file.
Credibility signals
Top 50% in FL
Unload My Home has a strong credibility profile (#72 of 180 in FL). We identified the company’s leadership and buying model, supported by a broad online presence. BBB lists 2020 as the business-start year. We have 5 years of documented review history. The main limits on its score were website depth and transparency and unconfirmed business structure. We found no specific legitimacy concerns or review-integrity red flags in the retained source material, so there were no deductions.
Verification. We identified Google, BBB, Facebook, and Yelp profiles. Earlier directory records list no BBB accreditation and an A+ rating; a corresponding BBB credential snapshot was unavailable. Its Google Business Profile was verified. Unload My Home has not claimed its directory profile or completed enhanced screening with our team.
Website assessment. The website was accessible when checked on September 29, 2026. The website scored 75/100 for depth and transparency. It includes team information, buying and service information, the process and terms, and customer testimonials or work examples.
Business details. We identified Mike McKay as the company’s owner, founder, and CEO. Its website names Luisa McKay as COO. We could not confirm its business structure. Its website identifies it as a direct buyer. The company records we reviewed list Unload My Home LLC as an alternate business name.
Track record. BBB lists 2020 as the business-start year. BBB history records list September 29, 2020 as the business-start date. Reviews on file date back to May 10, 2021. Reviews appear in 29 of the 66 months covered by our records. The longest period without a recorded review was 9 months.
Complaints and red flags. No specific legitimacy concerns or review-integrity red flags were identified in the retained source material.
Verification checklist
5 of 5 baseline checks are supported by the evidence in our records.
Baseline checks
- Business identity: Confirmed through Google Business Profile and BBB profile
- Current business presence: Website accessible at last check; published phone number
- Public feedback: 54 accepted third-party reviews
- Established public history: Accepted review activity since 2021
- Recent activity: 27 reviews in the recorded 12-month window; latest less than a month before collection
Additional verification
- BBB status: A+
Meeting these baseline checks is not a guarantee of current availability or a particular experience or transaction outcome. Compare offers, read reviews, and have a professional review any offers and contracts before moving forward.
Review explorer: Unload My Home
What reviewers say
Notable findings
- 10 of 32 analyzed reviews (31%) mention flexibility, about 1.6x the typical rate for similar cash investors.
- 19 of 32 analyzed reviews (59%) mention smooth process.
- No recurring complaint pattern met our reporting threshold.
Reviews analyzed
54 public reviews
− 16 too short, irrelevant, or duplicate
− 6 relevant, but too general
32 detailed reviews with clear themes
Excluded: 11 outside the seller experience (e.g., business partners, job applicants); 3 with too little text to assess; 2 duplicates.
Review themes
Positive feedback
19 reviews describe the process as easy, smooth, or straightforward.
16 reviews praise honesty, transparency, or following through on promises.
15 reviews mention a fast or on-schedule closing.
10 reviews mention flexibility around timing or seller needs.
7 reviews describe the team as knowledgeable, capable, or professional.
6 reviews praise communication or being kept informed.
Next steps if you’re considering Unload My Home
Even with a well-supported company record, the quality of an individual offer comes down to its price, terms, and the entity responsible for closing.
-
Get the complete offer in writing
Confirm the purchase price, closing date, seller-paid costs, inspection or cancellation rights, and whether the contract can be assigned to another buyer.
-
Verify who is buying your home
Confirm the legal business name, request proof of funds, and identify the title or closing company. If the brand has multiple offices, verify which office or entity is responsible for your offer.
-
Compare the likely net proceeds
Request at least 2 cash offers when possible. If time allows, compare them with an estimate of what you could net from an as-is listing after fees, repairs, and carrying costs.
How Clever Offers works
Tell us about your home
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Sell on your terms
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Related guides and resources
How we researched and scored this company
Methodology
We research each company using its website, business profiles, and third-party customer reviews. We use company sources to understand its services and terms, and distinguish those claims from independent evidence. When available, we also draw on interviews with company representatives and sellers, and relevant public records.
When there is enough evidence, we calculate an overall score out of 100 using 3 categories:
- Customer experience (67.5%) reflects customer satisfaction, based primarily on average customer ratings and the number of reviews supporting them.
- Recent activity (20%) reflects recent review volume, how recently the company received a review, and how its recent review pace compares with its history. Reviews are a signal of activity, not a count of completed home purchases.
- Credibility (12.5%) considers business verification, website transparency, public engagement, and documented operating history.
Use the company or location identified on this page when interpreting the evidence. A broader company record may not describe every local office. Review history is separate from the company’s founding date.
Limited evidence can restrict what we can assess. A company may appear without a score, and a small review sample may not represent a typical seller’s experience. Scores summarize the evidence available to us; they do not predict an offer price or guarantee a sale or service quality.
Sources
- Company website, website information up to date as of September 2, 2026; website content analysis completed September 4, 2026.
- Better Business Bureau, profile information up to date as of September 3, 2026; complaint data up to date as of September 3, 2026.
- Google, profile information up to date as of September 21, 2026; review data partially collected on September 21, 2026; reviews checked for updates on October 22, 2026.
- Yelp, review data partially collected on August 21, 2026; reviews checked for updates on October 23, 2026 (no new reviews).