Hometown Fixer Upper: Review & Ratings (November 2026)
Written by Jamie Ayers
+2 others
Edited by Andrew Whytock
Reviewed by Ben Mizes
Hometown Fixer Upper
Hometown Fixer Upper’s overall score is strong. Its excellent customer ratings and good business credentials are strengths.
Overall score
#16 of 67 similar
At a glance
- Profile status
- Verified
- Avg rating
- 4.9 (128 reviews)
- BBB status
- Not accredited, A+
- Founded in
- 2015
About
Hometown Fixer Upper is a property investor based in Poland, OH, buying around Youngstown. Nathan and Jacque Bibb own it. They have rental-property backgrounds. The company pays most or all closing costs.
Read the full bioOffers & terms
- Buys:
- Any condition
- Terms:
- As-is Covers closing costs Fast closing
Score breakdown
Review explorer
Is Hometown Fixer Upper legit?
Yes — our research suggests Hometown Fixer Upper is a legitimate business. We found matched BBB and Google business profiles, 128 third-party reviews and review activity within the past year.
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Company bio
Hometown Fixer Upper is a property investor based in Poland, Ohio, buying in the Youngstown area. Nathan and Jacque Bibb own the company. Its team bios say Nathan previously owned Rust Belt Rentals and was vice president of the Mahoning Valley Real Estate Investors Association. Jacque previously managed Rust Belt Rentals and is an agent with CENTURY 21 Lakeside Realty.
The business considers homes from move-in ready to complete rehabs. Its process starts with a phone conversation and cash offer, followed by a property visit. You choose the closing date and can leave unwanted belongings. The company pays most or all closing costs.
Offers & terms
- Condition(s)
- Any condition
- Terms & perks
- As-is Covers closing costs Fast closings
Where they buy
Choose a market to compare cash home buyers near you.
Ownership
- Owners
- Nathan Bibb · Jacque Bibb
- Leadership
- Chrisy Runge
- Based in
- Poland, OH
- Founded
- 2015
- Ownership
- Family-owned
Operations
- Business type
- Cash home buyer
- Business model
- Direct purchase
- Ownership structure
- Independent operator
- Operating scale
- Poland, OH
Contact
- Website
- hometownfixerupper.com
- Phone
- (330) 577-7355
- Contact address
- 9 E McKinley WayPoland, OH 44514
Our ratings & analysis
Overall score
#16 of 67 similar
Hometown Fixer Upper has a strong overall score. It ranks 16th out of the 67 Ohio cash home buyers we’ve scored. It has excellent customer ratings, averaging 4.9 stars across 128 ratings. Recent review activity is limited, with only 2 reviews in the past 6 months. That’s too little feedback to establish a recent rating trend. Its strong business credentials include an A+ BBB rating.
Hometown Fixer Upper vs. similar cash buyers
Swipe to compare
| Metric |
This company
|
|||
|---|---|---|---|---|
| Overall score | 88 | 90 | 79 | 78 |
| Avg rating | ||||
| Recent activity | Low | Medium | None | Medium |
| Founded | 2015 | 2018 | 2023 | — |
| BBB status | Not accredited, A+ | Accredited, A+ | Accredited, A+ | Not available in our data |
| Coverage | Local | Statewide | Multi-state | Multi-state |
| Company page | Visit website | Read review | Read review | Read review |
Customer experience
Top 10% in OH
Hometown Fixer Upper has a strong customer experience profile. Its substantial review record was overwhelmingly positive. The latest 3 months contained 2 5-star ratings — just 2 ratings, too few to establish a sustained trend. Its Customer Experience score of 94/100 places it around the top 4% of comparable cash buyers serving a single market.
Lifetime ratings. Lifetime feedback was strongly positive: 128 rated reviews averaged 4.9/5, with 126 five-star ratings and 2 one- or two-star ratings (2%). Reviews dated back to 2020. Our methodology adjusts small rating samples toward the typical company rating, then maps the adjusted rating to a score and applies a small review-depth deduction that decreases as the record grows. Volume credit grows with every rating, with an additional small adjustment that grows fastest over the first few hundred ratings and then slows. It strengthens the distance from the neutral, sample-adjusted 4.5-star signal; this record received a 0.54% adjustment to that signal. This added 0.13 score points before the depth deduction and confidence limit.
Recent ratings. The latest 12 months contained 1 2-star rating and 2 5-star ratings. The latest 6 months contained 2 5-star ratings. The latest 3 months contained 2 5-star ratings, through October 22, 2026.
Rating trends. Ratings improved slightly from an already strong lifetime average. The 3-month average rose from 4.95 lifetime to 5.00 — up 0.05 stars, or 1.1%. The five-star share rose from 98.4% to 100.0%, up 1.6 percentage points. The recent sample contained just 2 five-star ratings. It was too small to establish a lasting improvement.
Common themes. A smooth process led the feedback, appearing in 17 of 26 detailed customer reviews (65%), followed by flexibility in 11 (42%) and compassionate treatment in 9 (35%). Other common themes included fast closings in 8 (31%). Reviews could mention multiple themes.
Review relevance. We classified 36 of 128 reviews (28%) as relevant to the home-selling experience. Another 26 concerned business partners, 10 concerned initial contacts without reported outcomes and 2 concerned property buyers. The remaining 54 reviews had too little text to analyze. All 128 star ratings remained in the lifetime rating record.
Recent activity
Top 50% in OH
Company activity · As of October 22, 2026 — our latest collection date.
Hometown Fixer Upper has recent review activity. Its 6-month review pace is cooling, at 0.2× its lifetime average pace. Its 6-month review volume is higher than similar companies. We lack direct business-activity data, including purchase figures. Its Activity score of 67/100 places it around the top 39% of comparable cash buyers serving a single market.
Recent review volume. 6-month and 3-month counts are higher than the median for similar companies; 12-month counts are equal to the median for similar companies. We counted 3 reviews over 12 months, 2 over 6 months and 2 over 3 months. Similar companies had median counts of 3, 1, and 0, respectively.
Recent review pace. Its 6-month review pace is cooling, at 0.2× its lifetime average pace. Its latest 3-month pace was 0.4×, compared with 0.1× over 12 months. Recent rates averaged 0.3 reviews per month over 6 months, 0.7 over 3 months and 0.3 over 12 months, versus a lifetime average of 1.7. The record contains 128 reviews dating back to 2020. A few reviews can noticeably change the recent pace.
Review freshness. Its latest review on file was October 14, 2026 — less than 2 weeks old as of our last data refresh. 2% of all reviews appeared within the last 6 months, and the average review age was about 4.5 years.
Other business activity. We have no claimed directory profile, completed enhanced screening, business interview, or reviewed purchase figure on file.
Credibility signals
Top 50% in OH
Hometown Fixer Upper has a strong credibility profile. We identified the company’s leadership, business structure, and buying model, supported by a broad online presence. The company reports operating since 2015 on its website. We have 6 years of documented review history. The main limit on its score was website depth and transparency. We found no specific legitimacy concerns or review-integrity red flags in the retained source material, so there were no deductions.
Verification. We identified Google, BBB, and Facebook profiles. The BBB records we reviewed list the profile as not accredited. They list an A+ rating. Its Google Business Profile was verified. Hometown Fixer Upper has not claimed its directory profile or completed enhanced screening with our team.
Website assessment. We do not have a website availability check on file. The website scored 85/100 for depth and transparency. It includes team information, buying and service information, the process and terms, and customer testimonials or work examples.
Business details. We identified Nathan Bibb as owner and Jacque Bibb as owner. Its website names Chrisy Runge as general manager. BBB lists the business as an LLC. The business information we reviewed identifies it as a direct buyer. No related businesses or DBAs were identified.
Track record. Hometown Fixer Upper reports operating since 2015 on its website. BBB lists February 14, 2017 as its business-start date and July 14, 2022 as its profile-opening date. The reported start dates differ across sources. We did not treat that discrepancy as a red flag. Reviews on file date back to August 13, 2020. Reviews appear in 26 of the 75 months covered by our records. The longest period without a recorded review was 11 months.
Complaints and red flags. No specific legitimacy concerns or review-integrity red flags were identified in the retained source material.
Verification checklist
5 of 5 baseline checks are supported by the evidence in our records.
Baseline checks
- Business identity: Confirmed through Google Business Profile and BBB profile
- Current business presence: Website accessible at last check; published phone number
- Public feedback: 128 accepted third-party reviews
- Established public history: Accepted review activity since 2020
- Recent activity: 3 reviews in the recorded 12-month window; latest less than a month before collection
Additional verification
- BBB status: A+
Meeting these baseline checks is not a guarantee of current availability or a particular experience or transaction outcome. Compare offers, read reviews, and have a professional review any offers and contracts before moving forward.
Review explorer: Hometown Fixer Upper
What reviewers say
Notable findings
- Broad positive evidence: 6 qualifying positive themes.
- Top strengths: smooth process (17 reviews), flexibility (11), respectful treatment (9).
- No recurring negative themes met our reporting thresholds.
Reviews analyzed
128 public reviews
− 92 too short, irrelevant, or duplicate
− 10 relevant, but too general
26 detailed reviews with clear themes
Excluded: 38 outside the seller experience (e.g., business partners, agent business relationships); 54 with too little text to assess.
Review themes
A review can mention several themes or include both praise and criticism; the counts should not be added together.
Positive feedback
17 of 26 detailed reviews (65%) praise how easily the sale’s steps and coordination were handled. It is the clearest strength in the feedback, ahead of flexibility (42%).
11 of 26 detailed reviews (42%) praise the company for accommodating their timing, terms or circumstances. This comes up unusually often compared with similar companies, where the median mention rate is 18%.
9 of 26 detailed reviews (35%) praise the team’s patience, respect or consideration for the seller.
8 of 26 detailed reviews (31%) praise how quickly offers or closings moved forward.
6 of 26 detailed reviews (23%) praise the company’s responsiveness and updates during the sale.
5 of 26 detailed reviews (19%) praise the team’s knowledge and ability to handle sale details or complications.
Theme comparisons use other standalone companies offering the same services, including companies with no mentions. Mention rates describe review patterns, not the likelihood of your sale experience.
Next steps if you’re considering Hometown Fixer Upper
Even with a well-supported company record, the quality of an individual offer comes down to its price, terms, and the entity responsible for closing.
-
Get the complete offer in writing
Confirm the purchase price, closing date, seller-paid costs, inspection or cancellation rights, and whether the contract can be assigned to another buyer.
-
Verify who is buying your home
Confirm the legal business name, request proof of funds, and identify the title or closing company. If the brand has multiple offices, verify which office or entity is responsible for your offer.
-
Compare the likely net proceeds
Request at least 2 cash offers when possible. If time allows, compare them with an estimate of what you could net from an as-is listing after fees, repairs, and carrying costs.
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Related guides and resources
How we researched and scored this company
Methodology
We research each company using its website, business profiles, and third-party customer reviews. We use company sources to understand its services and terms, and distinguish those claims from independent evidence. When available, we also draw on interviews with company representatives and sellers, and relevant public records.
When there is enough evidence, we calculate an overall score out of 100 using 3 categories:
- Customer experience (67.5%) reflects customer satisfaction, based primarily on average customer ratings and the number of reviews supporting them.
- Recent activity (20%) reflects recent review volume, how recently the company received a review, and how its recent review pace compares with its history. Reviews are a signal of activity, not a count of completed home purchases.
- Credibility (12.5%) considers business verification, website transparency, public engagement, and documented operating history.
Use the company or location identified on this page when interpreting the evidence. A broader company record may not describe every local office. Review history is separate from the company’s founding date.
Limited evidence can restrict what we can assess. A company may appear without a score, and a small review sample may not represent a typical seller’s experience. Scores summarize the evidence available to us; they do not predict an offer price or guarantee a sale or service quality.
Sources
- Company website, website information up to date as of September 2, 2026; website content analysis completed September 4, 2026.
- Better Business Bureau, profile information up to date as of September 3, 2026; complaint data up to date as of September 3, 2026.
- Google, profile information up to date as of September 20, 2026; review data partially collected on September 20, 2026; reviews checked for updates on October 22, 2026.