3 Step Home Sale: Review & Ratings (November 2026)
Written by Jamie Ayers
+2 others
Edited by Andrew Whytock
Reviewed by Ben Mizes
3 Step Home Sale
3 Step Home Sale’s overall score is strong. Its positive customer ratings and good business credentials are strengths.
Overall score
At a glance
- Profile status
- Claimed
- Avg rating
- 4.8 (148 reviews)
- BBB status
- Accredited, A+
- Founded in
- 2020
About
3 Step Home Sale buys homes across Virginia and Maryland and in parts of Georgia and Florida. It identifies as family-owned and offers some sellers up to 30 days in the home after closing.
Read the full bioOffers & terms
- Buys:
- Single-family Any condition
- Terms:
- As-is Covers closing costs 7-day closings Rent-backs
- Situations:
- Divorce Relocation Downsizing Inheritance
Score breakdown
Review explorer
Is 3 Step Home Sale legit?
Yes — our research suggests 3 Step Home Sale is a legitimate business. We found a profile claimed by the company, BBB accreditation, 148 third-party reviews and review activity within the past year.
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Company bio
3 Step Home Sale is a cash home buyer operating across Virginia and Maryland, around Washington, DC, and in parts of Georgia and Florida, including Atlanta and Orlando. It identifies as family-owned. Josh Cohen founded the company in 2020, and his sister Elana Newman later joined as co-founder and CFO. According to the website, Josh has a background in engineering and leadership at a Navy research facility; Elana's background includes finance and operations at Fortune 500 companies.
Sellers don't need to repair or clean, and there are no agent commissions or closing costs. Some sellers can use its Flex Stay option to remain in the home for up to 30 days after closing.
Offers & terms
- Property type(s)
- Single-family
- Condition(s)
- Any condition
- Terms & perks
- As-is Covers closing costs 7-day closings Rent-backs Flexible closing
- Seller situations
Where they buy
Choose a market to compare cash home buyers near you.
Ownership
- Founders
- Josh Cohen · Elana Newman · Joshua Cohen
- Founded
- 2020
- Ownership
- Family-owned Family-run
Operations
- Business type
- Cash home buyer
- Business model
- Direct purchase
- Ownership structure
- Independent operator
- Operating scale
- 4 states + Washington, DC
Contact
- Website
- 3stephomesale.com
- Phone
- (855) 918-4010
- Contact address
- 1440 N Edgewood St Suite 167 Arlington, VA 22201
Our ratings & analysis
Overall score
3 Step Home Sale has a strong overall score. Its customer ratings are positive overall, averaging 4.8 stars across 148 ratings. Recent review activity is close to its lifetime average pace, with 15 reviews in the past 6 months. Its strong business credentials include BBB accreditation with an A+ rating.
3 Step Home Sale vs. similar cash buyers
Swipe to compare
| Metric |
This company
|
|||
|---|---|---|---|---|
| Overall score | 88 | 93 | 92 | 92 |
| Avg rating | ||||
| Recent activity | High | High | High | High |
| Founded | 2020 | 2013 | 2019 | 2002 |
| BBB status | Accredited, A+ | Accredited, A+ | Accredited, A+ | Accredited, A+ |
| Coverage | Multi-state | Multi-state | Regional | Local |
| Company page | Visit website | Read review | Read review | Read review |
Customer experience
3 Step Home Sale has a strong customer experience profile. Its large review record was mostly positive, but low ratings reduced the lifetime average. In the latest 3 months, recent feedback was stronger, though the small recent sample limited confidence. Its Customer Experience score of 90/100 does not have a sufficiently large comparable-company group for a reliable rank.
Lifetime ratings. Lifetime feedback was mostly positive: 148 rated reviews averaged 4.8/5, with 138 five-star ratings and 7 one- or two-star ratings (5%). Reviews dated back to 2021. Our methodology adjusts small rating samples toward the typical company rating, then maps the adjusted rating to a score and applies a small review-depth deduction that decreases as the record grows. Volume credit grows with every rating, with an additional small adjustment that grows fastest over the first few hundred ratings and then slows. It strengthens the distance from the neutral, sample-adjusted 4.5-star signal; this record received a 0.60% adjustment to that signal. This added 0.12 score points before the depth deduction and confidence limit.
Recent ratings. Recent feedback remained strongly positive. Ratings averaged 4.5 across 26 reviews over 12 months, 4.5 across 15 reviews over 6 months and 5.0 across 9 reviews over 3 months, through November 1, 2026.
Rating trends. Ratings improved. The 3-month average rose from 4.80 lifetime to 5.00 — up 0.20 stars, or 4.2%. The five-star share rose from 93.2% to 100.0%, up 6.8 percentage points. The improvement covered only 9 recent ratings, limiting confidence in a lasting change.
Common themes. A smooth process led the feedback, appearing in 62 of 98 detailed customer reviews (63%), followed by fast closings in 45 (46%) and good communication in 40 (41%). Negative themes included concerns about misleading information in 3 (3%) and pressure in 3 (3%). Reviews could mention multiple themes.
Review relevance. We classified 116 of 148 reviews (78%) as relevant to consumer experiences with the company. Another 8 concerned business partners and 2 concerned property buyers. We excluded 2 duplicate entries and 20 reviews with too little text from sentiment analysis. All 148 star ratings remained in the lifetime rating record.
Recent activity
Company activity · As of November 1, 2026 — our latest collection date.
3 Step Home Sale has recent review activity. Its 6-month review pace is stable, at 1.1× its lifetime average pace. The company also claimed its directory profile, but we lack purchase figures. A reliable Activity rank among similar companies is unavailable.
Recent review volume. We counted 26 reviews over 12 months, 15 over 6 months and 9 over 3 months. A reliable recent-volume comparison with similar companies is unavailable.
Recent review pace. Its 6-month review pace is stable, at 1.1× its lifetime average pace. Its latest 3-month pace was 1.4×, compared with 1× over 12 months. Recent rates averaged 2.5 reviews per month over 6 months, 3 over 3 months and 2.2 over 12 months, versus a lifetime average of 2.2. The record contains 148 reviews dating back to 2021. This gives the recent comparisons a substantial historical basis.
Review freshness. Its latest review on file was October 1, 2026 — less than 5 weeks old as of our last data refresh. 10% of all reviews appeared within the last 6 months, and the average review age was about 3 years.
Other business activity. 3 Step Home Sale claimed its directory profile. We have no completed enhanced screening, business interview, or reviewed purchase figure on file.
Credibility signals
3 Step Home Sale has a strong credibility profile. We identified the company’s leadership, business structure, and buying model, supported by a broad online presence. The company reports operating since 2020 on its website. We have 5 years of documented review history. The main limit on its score was website depth and transparency. Relevant complaints resulted in a 5-point deduction.
Verification. We identified Google, BBB, Facebook, Yelp, and Zillow profiles. The BBB records we reviewed list accreditation since 2024. They list an A+ rating. Its Google Business Profile was verified. 3 Step Home Sale claimed its directory profile but has not completed enhanced screening with our team.
Website assessment. The website was accessible when checked on September 29, 2026. The website scored 85/100 for depth and transparency. It includes company background, team information, buying and service information, the process and terms, and customer testimonials or work examples.
Business details. We identified Josh Cohen as founder and Elana Newman as founder and CFO. The BBB records we reviewed identify Joshua Cohen as founder/CEO. BBB lists the business as an LLC. Its website identifies it as a direct buyer. No related businesses or DBAs were identified.
Track record. 3 Step Home Sale reports operating since 2020 on its website. BBB lists January 1, 2020 as its business-start date, February 28, 2021 as its incorporation date, and November 9, 2023 as its profile-opening date. Reviews on file date back to March 5, 2021. Reviews appear in 55 of the 69 months covered by our records. The longest period without a recorded review was 6 months.
Complaints and red flags. We identified 1 relevant complaint in a Google review. A seller alleges closing funds remained unpaid nearly 2 weeks after the promised date. Closing and disbursement records were unavailable; another favorable account was not linked as a confirmed resolution. This account remains unverified.
Verification checklist
5 of 5 baseline checks are supported by the evidence in our records.
Baseline checks
- Business identity: Confirmed through Google Business Profile, BBB profile and BBB license or registration listing
- Current business presence: Website accessible at last check; published phone number
- Public feedback: 148 accepted third-party reviews
- Established public history: Accepted review activity since 2021
- Recent activity: 26 reviews in the recorded 12-month window; latest 1 month before collection
Additional verification
- BBB status: Accredited, A+
- License or registration: Listed in the BBB profile; issuer: Department of Professional and Occupational Regulation (DPOR)-VA. Current status not independently checked.
Company-provided information
- Claimed profile: The company claimed this profile
Meeting these baseline checks is not a guarantee of current availability or a particular experience or transaction outcome. Compare offers, read reviews, and have a professional review any offers and contracts before moving forward.
Review explorer: 3 Step Home Sale
What reviewers say
Notable findings
- 62 of 98 analyzed reviews (63%) mention smooth process.
- No recurring complaint pattern met our reporting threshold.
Reviews analyzed
148 public reviews
− 32 too short, irrelevant, or duplicate
− 18 relevant, but too general
98 detailed reviews with clear themes
Excluded: 10 outside the seller experience (e.g., business partners, home buyers); 20 with too little text to assess; 2 duplicates.
Review themes
Positive feedback
62 reviews describe the process as easy, smooth, or straightforward.
45 reviews mention a fast or on-schedule closing.
40 reviews praise communication or being kept informed.
28 reviews praise honesty, transparency, or following through on promises.
27 reviews mention respectful or compassionate treatment.
17 reviews describe the team as knowledgeable, capable, or professional.
Next steps if you’re considering 3 Step Home Sale
Even with a well-supported company record, the quality of an individual offer comes down to its price, terms, and the entity responsible for closing.
-
Get the complete offer in writing
Confirm the purchase price, closing date, seller-paid costs, inspection or cancellation rights, and whether the contract can be assigned to another buyer.
-
Verify who is buying your home
Confirm the legal business name, request proof of funds, and identify the title or closing company. If the brand has multiple offices, verify which office or entity is responsible for your offer.
-
Compare the likely net proceeds
Request at least 2 cash offers when possible. If time allows, compare them with an estimate of what you could net from an as-is listing after fees, repairs, and carrying costs.
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Related guides and resources
How we researched and scored this company
Methodology
We research each company using its website, business profiles, and third-party customer reviews. We use company sources to understand its services and terms, and distinguish those claims from independent evidence. When available, we also draw on interviews with company representatives and sellers, and relevant public records.
When there is enough evidence, we calculate an overall score out of 100 using 3 categories:
- Customer experience (67.5%) reflects customer satisfaction, based primarily on average customer ratings and the number of reviews supporting them.
- Recent activity (20%) reflects recent review volume, how recently the company received a review, and how its recent review pace compares with its history. Reviews are a signal of activity, not a count of completed home purchases.
- Credibility (12.5%) considers business verification, website transparency, public engagement, and documented operating history.
Use the company or location identified on this page when interpreting the evidence. A broader company record may not describe every local office. Review history is separate from the company’s founding date.
Limited evidence can restrict what we can assess. A company may appear without a score, and a small review sample may not represent a typical seller’s experience. Scores summarize the evidence available to us; they do not predict an offer price or guarantee a sale or service quality.
Sources
- Company website, website information up to date as of September 2, 2026; website content analysis completed September 4, 2026.
- Better Business Bureau, profile information up to date as of September 3, 2026; review data up to date as of September 3, 2026; complaint data up to date as of September 3, 2026; reviews checked for updates on November 1, 2026.
- Google, profile information up to date as of September 22, 2026; review data partially collected on September 22, 2026; reviews checked for updates on October 23, 2026.
- Yelp, review data partially collected on July 21, 2026; reviews checked for updates on September 26, 2026 (no new reviews).