Valley Home Buyer: Review & Ratings (November 2026)
Written by Jamie Ayers
+2 others
Edited by Andrew Whytock
Reviewed by Ben Mizes
Valley Home Buyer
Valley Home Buyer earns a mixed overall score. Its customer record is uneven, even with strong business credentials.
Overall score
#19 of 36 similar
At a glance
- Profile status
- Verified
- Avg rating
- 4.4 (53 reviews)
- BBB status
- Accredited, A+
- Founded in
- 2007
About
Valley Home Buyer buys homes around Phoenix, Payson, and Prescott Valley, AZ. It's been in business since 2007. Phoenix sellers can skip repairs and cleaning and ask about renting back after closing.
Read the full bioOffers & terms
- Buys:
- Single-family Condos Townhomes Manufactured
- Terms:
- As-is Covers closing costs 7-day closings Rent-backs
- Situations:
- Divorce Inheritance Foreclosure Short sale
Score breakdown
Review explorer
Is Valley Home Buyer legit?
Yes — our research suggests Valley Home Buyer is a legitimate business. We found BBB accreditation, 53 third-party reviews and review activity within the past year.
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Company bio
Valley Home Buyer is a cash home buyer based in Phoenix, AZ, buying around Phoenix, Payson, and Prescott Valley. It's been in business since 2007. Eric Hartsburg owns and founded the company. Its website describes him as a Phoenix native who earned a real estate license in 1996. The company buys homes directly, including rentals with tenants whose leases it will honor. For Phoenix purchases, sellers can skip repairs and cleaning, leave unwanted belongings, and pay no fees, commissions, or closing costs. A rent-back option gives sellers more time to move after closing. The company also says its broker-owner can discuss listing on the MLS as an alternative.
Offers & terms
- Property type(s)
- Single-family Condos Townhomes Manufactured
- Condition(s)
- Any condition
- Terms & perks
- As-is Covers closing costs 7-day closings Rent-backs Flexible closing
- Seller situations
Where they buy
Choose a market to compare cash home buyers near you.
Ownership
- Owners
- Eric Hartsburg · Eric C Hartsburg
- Based in
- Phoenix, AZ
- Founded
- 2007
Operations
- Business type
- Cash home buyer
- Business model
- Direct purchase
- Ownership structure
- Independent operator
- Operating scale
- Central AZ
Contact
- Website
- valleyhomebuyer.com
- Phone
- (602) 734-3662
- Contact address
- 11225 N 28th Dr # D120Phoenix, AZ 85029
Our ratings & analysis
Overall score
#19 of 36 similar
Valley Home Buyer has a mixed overall score, with customer ratings holding it back. It ranks 19th out of the 36 Arizona cash home buyers we’ve scored. Its lifetime average is 4.4 stars across 53 ratings, with a mix of positive and poor feedback. Recent review activity is 2.3x its lifetime pace, though that amounts to 8 reviews in the past 6 months. Its strong business credentials include BBB accreditation with an A+ rating.
Valley Home Buyer vs. similar cash buyers
Swipe to compare
| Metric |
This company
|
|||
|---|---|---|---|---|
| Overall score | 74 | 90 | 90 | 89 |
| Avg rating | ||||
| Recent activity | Medium | High | High | High |
| Founded | 2007 | 2016 | 2016 | 2019 |
| BBB status | Accredited, A+ | Accredited, A+ | Not available in our data | Not accredited, A+ |
| Coverage | Regional | Multi-state | Regional | Statewide |
| Company page | Visit website | Read review | Read review | Read review |
Customer experience
Bottom 50% in AZ
Valley Home Buyer has a generally positive customer experience profile. Its lifetime feedback was mixed, backed by a moderate review record. In the latest 3 months, recent feedback was stronger, though the small recent sample limited confidence. Its Customer Experience score of 69/100 places it below the middle of comparable cash buyers serving multiple markets.
Lifetime ratings. Lifetime feedback was mixed: 53 rated reviews averaged 4.4/5, with 45 five-star ratings and 8 one-star ratings. Reviews dated back to 2019. Our methodology adjusts small rating samples toward the typical company rating, then maps the adjusted rating to a score and applies a small review-depth deduction that decreases as the record grows. Volume credit grows with every rating, with an additional small adjustment that grows fastest over the first few hundred ratings and then slows. It strengthens the distance from the neutral, sample-adjusted 4.5-star signal; this record received a 0.24% adjustment to that signal. This subtracted less than 0.01 score points before the depth deduction and confidence limit.
Recent ratings. Recent ratings were mixed across the periods. Ratings averaged 4.2 across 10 reviews over 12 months, 4.0 across 8 reviews over 6 months and 5.0 across 5 reviews over 3 months, through October 31, 2026.
Rating trends. Ratings improved. The 3-month average rose from 4.40 lifetime to 5.00 — up 0.60 stars, or 13.7%. The five-star share rose from 84.9% to 100.0%, up 15.1 percentage points. The improvement covered only 5 recent ratings, limiting confidence in a lasting change.
Common themes. A smooth process led the feedback, appearing in 21 of 34 detailed customer reviews (62%), followed by honesty and transparency in 18 (53%) and fair pricing in 16 (47%). Other common themes — fast closings, flexibility, and good communication — each appeared in 13 (38%). Reviews could mention multiple themes.
Review relevance. We classified 38 of 53 reviews (72%) as relevant to the home-selling experience. Another 5 concerned initial contacts without reported outcomes, 3 concerned other products or services and 1 concerned property buyers. The remaining 6 reviews had too little text to analyze. All 53 star ratings remained in the lifetime rating record.
Recent activity
Top 25% in AZ
Company activity · As of October 31, 2026 — our latest collection date.
Valley Home Buyer has recent review activity. Its recent review volume is higher than similar companies, and its 6-month review pace is accelerating, at 2.3× its lifetime average pace. We lack direct business-activity data, including purchase figures. Its Activity score of 80/100 places it around the top 27% of comparable cash buyers serving multiple markets.
Recent review volume. The company received more reviews than similar companies across all 3 periods. We counted 10 reviews over 12 months, 8 over 6 months and 5 over 3 months. Similar companies had median counts of 5, 2, and 1, respectively.
Recent review pace. Its 6-month review pace is accelerating, at 2.3× its lifetime average pace. Its latest 3-month pace was 2.8×, compared with 1.4× over 12 months. Recent rates averaged 1.3 reviews per month over 6 months, 1.7 over 3 months and 0.8 over 12 months, versus a lifetime average of 0.6. The record contains 53 reviews dating back to 2019. A few reviews can noticeably change the recent pace.
Review freshness. Its latest review on file was September 14, 2026 — less than 7 weeks old as of our last data refresh. 15% of all reviews appeared within the last 6 months, and the average review age was about 4 years.
Other business activity. We have no claimed directory profile, completed enhanced screening, business interview, or reviewed purchase figure on file.
Credibility signals
Top 25% in AZ
Valley Home Buyer has a very strong credibility profile (#4 of 36 in AZ). We identified the company’s leadership, business structure, and buying model, supported by a broad online presence. BBB lists 2007 as the business-start year. We have 7 years of documented review history. The main limit on its score was website depth and transparency. We found no specific legitimacy concerns or review-integrity red flags in the retained source material, so there were no deductions.
Verification. We identified Google, BBB, Facebook, and Yelp profiles. The BBB records we reviewed list accreditation since 2019. They list an A+ rating. Its Google Business Profile was verified. Valley Home Buyer has not claimed its directory profile or completed enhanced screening with our team.
Website assessment. The website was accessible when checked on September 29, 2026. The website scored 80/100 for depth and transparency. It includes company background, team information, buying and service information, the process and terms, and customer testimonials or work examples.
Business details. We identified Eric Hartsburg as the company’s owner. The BBB information we reviewed names Derick Williams as member and Steven Mangus as member. The BBB records we reviewed name Eric C Hartsburg as an owner. BBB lists the business as an LLC. The business information we reviewed identifies it as a direct buyer. No related businesses or DBAs were identified. A seller describes a wholesale purchase arrangement.
Track record. BBB lists June 21, 2007 as its business-start date, June 21, 2007 as its incorporation date, and February 27, 2019 as its profile-opening date. Reviews on file date back to May 10, 2019. Reviews appear in 35 of the 90 months covered by our records. The longest period without a recorded review was 10 months.
Complaints and red flags. No specific legitimacy concerns or review-integrity red flags were identified in the retained source material.
Verification checklist
5 of 5 baseline checks are supported by the evidence in our records.
Baseline checks
- Business identity: Confirmed through Google Business Profile, BBB profile and BBB license or registration listing
- Current business presence: Website accessible at last check; published phone number
- Public feedback: 53 accepted third-party reviews
- Established public history: Accepted review activity since 2019
- Recent activity: 10 reviews in the recorded 12-month window; latest 1 month before collection
Additional verification
- BBB status: Accredited, A+
- License or registration: Listed in the BBB profile; issuer: Arizona Department of Real Estate. Current status not independently checked.
Meeting these baseline checks is not a guarantee of current availability or a particular experience or transaction outcome. Compare offers, read reviews, and have a professional review any offers and contracts before moving forward.
Review explorer: Valley Home Buyer
What reviewers say
Notable findings
- 18 of 34 analyzed reviews (53%) mention honesty, about 1.6x the typical rate for similar cash investors.
- 16 of 34 analyzed reviews (47%) mention fair offers, nearly 2x the typical rate for similar cash investors.
- No recurring complaint pattern met our reporting threshold.
Reviews analyzed
53 public reviews
− 15 too short, irrelevant, or duplicate
− 4 relevant, but too general
34 detailed reviews with clear themes
Excluded: 9 outside the seller experience (e.g., other services, home buyers); 6 with too little text to assess.
Review themes
Positive feedback
21 reviews describe the process as easy, smooth, or straightforward.
18 reviews praise honesty, transparency, or following through on promises.
16 reviews say the offer or overall deal felt fair.
13 reviews mention flexibility around timing or seller needs.
13 reviews mention a fast or on-schedule closing.
13 reviews praise communication or being kept informed.
Next steps if you’re considering Valley Home Buyer
Even with a well-supported company record, the quality of an individual offer comes down to its price, terms, and the entity responsible for closing.
-
Get the complete offer in writing
Confirm the purchase price, closing date, seller-paid costs, inspection or cancellation rights, and whether the contract can be assigned to another buyer.
-
Verify who is buying your home
Confirm the legal business name, request proof of funds, and identify the title or closing company. If the brand has multiple offices, verify which office or entity is responsible for your offer.
-
Compare the likely net proceeds
Request at least 2 cash offers when possible. If time allows, compare them with an estimate of what you could net from an as-is listing after fees, repairs, and carrying costs.
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Related guides and resources
How we researched and scored this company
Methodology
We research each company using its website, business profiles, and third-party customer reviews. We use company sources to understand its services and terms, and distinguish those claims from independent evidence. When available, we also draw on interviews with company representatives and sellers, and relevant public records.
When there is enough evidence, we calculate an overall score out of 100 using 3 categories:
- Customer experience (67.5%) reflects customer satisfaction, based primarily on average customer ratings and the number of reviews supporting them.
- Recent activity (20%) reflects recent review volume, how recently the company received a review, and how its recent review pace compares with its history. Reviews are a signal of activity, not a count of completed home purchases.
- Credibility (12.5%) considers business verification, website transparency, public engagement, and documented operating history.
Use the company or location identified on this page when interpreting the evidence. A broader company record may not describe every local office. Review history is separate from the company’s founding date.
Limited evidence can restrict what we can assess. A company may appear without a score, and a small review sample may not represent a typical seller’s experience. Scores summarize the evidence available to us; they do not predict an offer price or guarantee a sale or service quality.
Sources
- Company website, website information up to date as of September 2, 2026; website content analysis completed September 4, 2026.
- Better Business Bureau, profile information up to date as of September 3, 2026; review data up to date as of September 3, 2026; complaint data up to date as of September 3, 2026; reviews checked for updates on October 31, 2026.
- Google, profile information up to date as of October 21, 2026; review data partially collected on September 20, 2026; reviews checked for updates on October 21, 2026 (no new reviews).
- Yelp, review data partially collected on August 21, 2026; reviews checked for updates on October 23, 2026 (no new reviews).