Harmony Holdings Group: Review & Ratings (November 2026)

Lifetime ratings. Lifetime feedback was mostly positive: 90 rated reviews averaged 4.6/5, with 78 five-star ratings and 9 one-star ratings. Reviews dated back to 2017. Our methodology adjusts small rating samples toward the typical company rating, then maps the adjusted rating to a score and applies a small review-depth deduction that decreases as the record grows. Volume credit grows with every rating, with an additional small adjustment that grows fastest over the first few hundred ratings and then slows. It strengthens the distance from the neutral, sample-adjusted 4.5-star signal; this record received a 0.40% adjustment to that signal. This added 0.03 score points before the depth deduction and confidence limit.

Recent ratings. The latest 12 months contained 13 ratings averaging 4.7/5. The latest 6 months contained 1 1-star rating and 1 5-star rating. The latest 3 months contained 1 1-star rating, through October 31, 2026.

Rating trends. The 3-month average fell from 4.56 lifetime to 1.00 — down 3.56 stars, or 78.0%. The one-star share rose from 10.0% to 100.0%, up 90.0 percentage points. The recent sample contained just 1 one-star rating. It was too small to establish a sustained decline.

Common themes. A smooth process led the feedback, appearing in 42 of 63 detailed customer reviews (67%), followed by compassionate treatment in 21 (33%) and knowledge and capability in 20 (32%). Negative themes included pressure in 5 (8%) and concerns about misleading information in 3 (5%). Reviews could mention multiple themes.

Review relevance. We classified 73 of 90 reviews (81%) as relevant to the home-selling experience. Another 4 concerned business partners, 1 concerned initial contacts without reported outcomes and 1 concerned property buyers. We excluded 1 duplicate entry and 10 reviews with too little text from sentiment analysis. All 90 star ratings remained in the lifetime rating record.

Recent review volume. 12-month counts are higher than the median for similar companies; 6-month and 3-month counts are equal to the median for similar companies. We counted 13 reviews over 12 months, 2 over 6 months and 1 over 3 months. Similar companies had median counts of 5, 2, and 1, respectively.

Recent review pace. The recent review record is too sparse for a formal pace classification. Its 6-month rate was 0.4× its lifetime average pace, compared with 0.4× over 3 months and 1.3× over 12 months. Recent rates averaged 0.3 reviews per month over 6 months, 0.3 over 3 months and 1.1 over 12 months, versus a lifetime average of 0.8. The record contains 90 reviews dating back to 2017. A few reviews can noticeably change the recent pace.

Review freshness. Its latest review on file was October 21, 2026 — less than 2 weeks old as of our last data refresh. 2% of all reviews appeared within the last 6 months, and the average review age was about 3.5 years.

Other business activity. We have no claimed directory profile, completed enhanced screening, business interview, or reviewed purchase figure on file.

Verification. We identified Google, BBB, and Facebook profiles. The BBB records we reviewed list accreditation since 2019. They list an A+ rating. Its Google Business Profile was verified. Harmony Holdings Group has not claimed its directory profile or completed enhanced screening with our team.

Website assessment. The website was accessible when checked on September 29, 2026. The website scored 70/100 for depth and transparency. It includes company background, buying and service information, the process and terms, and customer testimonials or work examples.

Business details. We identified Phil Latto as the company’s owner. The BBB records we reviewed identify Phil Latto as president. BBB lists the business as a corporation. The business information we reviewed identifies it as a direct buyer. BBB lists Harmony Holdings Group, Inc. as an alternate business name. The company uses a Real Offer Now email address in its response. A favorable account describes Jordon Perez providing agent assistance.

Track record. BBB lists April 28, 2016 as its business-start date, April 28, 2016 as its incorporation date, and June 10, 2019 as its profile-opening date. Reviews on file date back to July 25, 2017. Reviews appear in 43 of the 112 months covered by our records. The longest period without a recorded review was 21 months.

Complaints and red flags. We identified 2 relevant complaints. A buyer alleges promised electrical grounding was not completed and disputes the repair invoice. The company says a licensed contractor completed the agreed limited scope and supplied contractor contact details; the buyer disputes this. A seller alleges a lien after mutual cancellation. The company says it filed a contract affidavit before the seller backed out and later released it. Agreements, inspection and repair records were unavailable; release was not customer-confirmed. These accounts remain unverified.