Cy Buys Houses: Review & Ratings (November 2026)
Written by Jamie Ayers
+2 others
Edited by Andrew Whytock
Reviewed by Ben Mizes
Cy Buys Houses
Cy Buys Houses’ overall score is strong. It has excellent customer ratings from a modest review record, along with solid business credentials.
Overall score
#22 of 60 similar
At a glance
- Profile status
- Verified
- Avg rating
- 4.8 (26 reviews)
- BBB status
- Not accredited, Not rated
- Active since
- 2020
About
Cy Buys Houses is a cash buyer active in Richmond and Hampton Roads, VA, and considers Charlottesville properties. It's been active since at least 2020 and buys as-is.
Read the full bioOffers & terms
- Buys:
- Single-family
- Terms:
- As-is Fast closing Cleanout services
- Situations:
- Relocation Inheritance Probate Foreclosure
Score breakdown
Review explorer
Is Cy Buys Houses legit?
Yes — our research suggests Cy Buys Houses is a legitimate business. We found matched BBB and Google business profiles, 26 third-party reviews and review activity within the past year.
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Company bio
Cy Buys Houses is a cash property buyer active in Richmond and Hampton Roads, Virginia. It also considers properties around Charlottesville. Jared “Cy” Bornes owns the business. His website says he's been buying houses in Virginia since 2017; the business has been active since at least 2020.
You can sell as-is without repairs or cleanup. Most closings take about three to four weeks because title work and searches need to be completed. In some emergencies, closing may take as little as about two weeks, depending on the property, title, and situation.
Offers & terms
- Property type(s)
- Single-family
- Terms & perks
- As-is Fast closings Cleanout services
- Seller situations
Where they buy
Choose a market to compare cash home buyers near you.
Ownership
- Owner
- Jared “Cy” Bornes
- Based in
- Richmond, VA
- Reviews on record since
- 2020
Operations
- Business type
- Cash home buyer
- Business model
- Direct purchase
- Ownership structure
- Independent operator
- Operating scale
- Central & Coastal VA
Contact
- Website
- cybuysrichmondhouses.com
- Phone
- (804) 298-7555
- Contact address
- 2502 Wood StRichmond, VA 23223
Our ratings & analysis
Overall score
#22 of 60 similar
Cy Buys Houses has a strong overall score. It ranks 22nd out of the 60 Virginia cash home buyers we’ve scored. It has excellent customer ratings, averaging 4.8 stars across 26 ratings. Recent review activity is limited, with only 3 reviews in the past 6 months. That’s too little feedback to establish a recent rating trend. Its business credentials are solid overall.
Cy Buys Houses vs. similar cash buyers
Swipe to compare
| Metric |
This company
|
|||
|---|---|---|---|---|
| Overall score | 81 | 92 | 92 | 90 |
| Avg rating | ||||
| Recent activity | Medium | High | High | High |
| Founded | — | 2019 | 2002 | 2023 |
| BBB status | Not accredited, NOT RATED | Accredited, A+ | Accredited, A+ | Not accredited, F |
| Coverage | Regional | Regional | Local | Multi-state |
| Company page | Visit website | Read review | Read review | Read review |
Customer experience
Top 50% in VA
Cy Buys Houses has a generally positive customer experience profile. Its lifetime feedback was overwhelmingly positive, backed by a moderate review record. The latest 3 months contained 1 1-star rating and 1 4-star rating — just 2 ratings, too few to establish a sustained trend. Its Customer Experience score of 84/100 places it near the middle of comparable cash buyers serving multiple markets.
Lifetime ratings. Lifetime feedback was strongly positive: 26 rated reviews averaged 4.8/5, with 24 five-star ratings and 1 one-star rating. Reviews dated back to 2020. Our methodology adjusts small rating samples toward the typical company rating, then maps the adjusted rating to a score and applies a small review-depth deduction that decreases as the record grows. Volume credit grows with every rating, with an additional small adjustment that grows fastest over the first few hundred ratings and then slows. It strengthens the distance from the neutral, sample-adjusted 4.5-star signal; this record received a 0.12% adjustment to that signal. This added 0.02 score points before the depth deduction and confidence limit. The confidence limit also constrained the score.
Recent ratings. The latest 12 months contained 5 ratings averaging 4.0/5. The latest 6 months contained 1 1-star rating, 1 4-star rating and 1 5-star rating. The latest 3 months contained 1 1-star rating and 1 4-star rating, through October 23, 2026.
Rating trends. The 3-month average fell from 4.81 lifetime to 2.50 — down 2.31 stars, or 48.0%. The five-star share fell from 92.3% to 0.0%, down 92.3 percentage points. The recent sample contained just 1 four-star rating and 1 one-star rating. It was too small to establish a sustained decline.
Common themes. Good communication led the feedback, appearing in 9 of 18 detailed customer reviews (50%), followed by knowledge and capability in 8 (44%) and a smooth process in 8 (44%). Other common themes included compassionate treatment in 5 (28%) and honesty and transparency in 5 (28%). Reviews could mention multiple themes.
Review relevance. We classified 20 of 26 reviews (77%) as relevant to the home-selling experience. Another 1 concerned business partners and 1 concerned other products or services. The remaining 4 reviews had too little text to analyze. All 26 star ratings remained in the lifetime rating record.
Recent activity
Top 50% in VA
Company activity · As of October 23, 2026 — our latest collection date.
Cy Buys Houses has recent review activity. The sparse recent review record limits the pace assessment. Its 6-month review volume is higher than similar companies. We lack direct business-activity data, including purchase figures. Its Activity score of 69/100 places it around the top 47% of comparable cash buyers serving multiple markets.
Recent review volume. 6-month and 3-month counts are higher than the median for similar companies; 12-month counts are equal to the median for similar companies. We counted 5 reviews over 12 months, 3 over 6 months and 2 over 3 months. Similar companies had median counts of 5, 2, and 1, respectively.
Recent review pace. Its recent review rate is above its lifetime average, but the recent record is too sparse for a formal pace classification. Its 6-month rate was 1.4× its lifetime average pace, compared with 1.8× over 3 months and 1.1× over 12 months. Recent rates averaged 0.5 reviews per month over 6 months, 0.7 over 3 months and 0.4 over 12 months, versus a lifetime average of 0.4. The record contains 26 reviews dating back to 2020. A few reviews can noticeably change the recent pace.
Review freshness. Its latest review on file was August 21, 2026 — about 2 months old as of our last data refresh. 12% of all reviews appeared within the last 6 months, and the average review age was about 2.5 years.
Other business activity. We have no claimed directory profile, completed enhanced screening, business interview, or reviewed purchase figure on file.
Credibility signals
Bottom 50% in VA
Cy Buys Houses has an established credibility profile (#43 of 60 in VA). We identified the company’s leadership and buying model. We have 5 years of documented review history. The main limits on its score were moderate website depth and transparency, unconfirmed business structure, and limited company-history information. We identified 1 relevant complaint, but it did not result in a deduction.
Verification. We identified Google and BBB profiles. Earlier directory records list no BBB accreditation and no BBB rating; a corresponding BBB credential snapshot was unavailable. Its Google Business Profile was verified. Cy Buys Houses has not claimed its directory profile or completed enhanced screening with our team.
Website assessment. The website was accessible when checked on September 29, 2026. The website scored 65/100 for depth and transparency. It includes team information, buying and service information, and the process and terms.
Business details. We identified Jared “Cy” Bornes as the company’s owner. We could not confirm its business structure. Its website identifies it as a direct buyer. No related businesses or DBAs were identified.
Track record. We could not confirm a company start date. Reviews on file date back to December 22, 2020. Reviews appear in 12 of the 71 months covered by our records. Review activity is intermittent.
Complaints and red flags. We identified 1 relevant complaint in a Google review. Seller alleges a substantial price reduction after signing caused the transaction to fail. The contract and inspection terms are unavailable; a price change alone does not establish deception. This account remains unverified.
Verification checklist
5 of 5 baseline checks are supported by the evidence in our records.
Baseline checks
- Business identity: Confirmed through Google Business Profile and BBB profile
- Current business presence: Website accessible at last check; published phone number
- Public feedback: 26 accepted third-party reviews
- Established public history: Accepted review activity since 2020
- Recent activity: 5 reviews in the recorded 12-month window; latest 2 months before collection
Additional verification
- BBB status: Profile found; BBB has not assigned a rating
Meeting these baseline checks is not a guarantee of current availability or a particular experience or transaction outcome. Compare offers, read reviews, and have a professional review any offers and contracts before moving forward.
Review explorer: Cy Buys Houses
What reviewers say
Notable findings
- 9 of 18 analyzed reviews (50%) mention communication, about 1.5x the typical rate for similar cash investors.
- 8 of 18 analyzed reviews (44%) mention knowledgeable service, nearly 2x the typical rate for similar cash investors.
Reviews analyzed
26 public reviews
− 6 too short, irrelevant, or duplicate
− 2 relevant, but too general
18 detailed reviews with clear themes
Excluded: 2 outside the seller experience (e.g., other services, business partners); 4 with too little text to assess.
Review themes
Positive feedback
9 reviews praise communication or being kept informed.
8 reviews describe the process as easy, smooth, or straightforward.
8 reviews describe the team as knowledgeable, capable, or professional.
5 reviews praise honesty, transparency, or following through on promises.
5 reviews mention respectful or compassionate treatment.
Next steps if you’re considering Cy Buys Houses
Even with a well-supported company record, the quality of an individual offer comes down to its price, terms, and the entity responsible for closing.
-
Get the complete offer in writing
Confirm the purchase price, closing date, seller-paid costs, inspection or cancellation rights, and whether the contract can be assigned to another buyer.
-
Verify who is buying your home
Confirm the legal business name, request proof of funds, and identify the title or closing company. If the brand has multiple offices, verify which office or entity is responsible for your offer.
-
Compare the likely net proceeds
Request at least 2 cash offers when possible. If time allows, compare them with an estimate of what you could net from an as-is listing after fees, repairs, and carrying costs.
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Related guides and resources
How we researched and scored this company
Methodology
We research each company using its website, business profiles, and third-party customer reviews. We use company sources to understand its services and terms, and distinguish those claims from independent evidence. When available, we also draw on interviews with company representatives and sellers, and relevant public records.
When there is enough evidence, we calculate an overall score out of 100 using 3 categories:
- Customer experience (67.5%) reflects customer satisfaction, based primarily on average customer ratings and the number of reviews supporting them.
- Recent activity (20%) reflects recent review volume, how recently the company received a review, and how its recent review pace compares with its history. Reviews are a signal of activity, not a count of completed home purchases.
- Credibility (12.5%) considers business verification, website transparency, public engagement, and documented operating history.
Use the company or location identified on this page when interpreting the evidence. A broader company record may not describe every local office. Review history is separate from the company’s founding date.
Limited evidence can restrict what we can assess. A company may appear without a score, and a small review sample may not represent a typical seller’s experience. Scores summarize the evidence available to us; they do not predict an offer price or guarantee a sale or service quality.
Sources
- Company website, website information up to date as of September 2, 2026; website content analysis completed September 4, 2026.
- Better Business Bureau, profile information up to date as of September 3, 2026; complaint data up to date as of September 3, 2026.
- Google (1).
- Google (2), profile information up to date as of September 22, 2026; review data partially collected on September 22, 2026; reviews checked for updates on October 23, 2026 (no new reviews).
- Google (3), profile information up to date as of September 21, 2026; review data partially collected on August 17, 2026; reviews checked for updates on October 22, 2026 (no new reviews).